Super Heat

Great service. Very knowledgable employees. They came out in 15 mins and had the job finished in 30 min.

My heat was very inconsistent, so after changing the filter and messing with the thermostat for a few days, I called Super Heat. They were willing to give me an appointment the next morning, but I deferred a few days until I was off work. The tech (Sergio?) was dead on time and not half an hour early the way some first-​thing-​in-​the-​morning service call outs are. I appreciate that. It took longer than either of us expected to fix, but the service fee was the same for four hours as it would have been for fifteen minutes. He also gave me some pointers about maintenence and what to expect from this furnace. I would definitely use Super Heat again, should I have any future furnace troubles.

Super Heat did a wonderful job of solving a serious HVAC problem in my high rise building. The units were installed in such a way that it was not possible to access the main coil for cleaning. Sergio cut through the outside vent louvres in order to reach the screws to remove the outside vent and access the coils for cleaning. Bob, the owner, his son Sergio, and another technician were all very professional, polite, and extremely helpful. They even went out of their way to do this service in the morning of the day they were going out of town to celebrate a family event.
I am very appreciative of the great job that they did, and will call upon them for all my future HVAC maintenance and issues! (Past HVAC companies that I used did what they could without ever mentioning this serious issue. When I brought this issue up to the last company, the response was that this coil simply wasn’t accessible.) Super Heat was the company that took it a step further, finding and applying this solution to the problem.
Thank you, Super Heat!

I can’t begin to say how happy and impressed I am by the service from super heat. Our heat went out and we have a old furnace. Sergio showed up at the time he said he would be here, and he was quick friendly and knowledgeable. He knew how to fix our old furnace and explained to us exactly what was going on. And to be honest the repair cost less then I was expecting it to be. I am glad I found this company on Unilocal and I will call them anytime I have another issue (lets just hope its not too soon lol). To me this company seems honest and I will be a lifelong customer from here out.

Need A/​C repair? This is a father-​son team and they were out at my place within 24 hours of my call for service. I called at 7PM and the son, Sergio, was there the next afternoon by 4PM! It’s been over 90 degrees for 36 days this year so I was thrilled to have help on the way.
I appreciated that they were able to tell me what was wrong immediately and upon my consent, ordered the parts immediately.
Sergio came with two helpers and they were considerate of the property and I was comfortable having them in my building. They were very professional in their work and conversation and as if it couldn’t get better, I felt safe (ladies, you know what I mean) and respected. I would recommend them to anyone in need of HVAC work!

I found Super Heat on Unilocal and after reading the reviews decided to give them a shot. Wow, I was so impressed and happy with these guys! I called at 8am because my heat wasn’t working and they were at my house repairing my HVAC unit by 11am. That’s great service! Added bonus, it’s a local father/​son company and I love to support local businesses.

They came out within an hour of our call, fixed our furnace for a reasonable price. What more can you ask for?

My furnace had been out for three days, and since it’s new and under warranty, I gave the guy who installed (Solarmax) it a chance to come fix it and make good on his warranty. Repeated calls, promises, no show for an appointment.
We call Super Heat. They come out within an hour, very helpful, very professional, explained what was wrong, said ‘we could replace this part, but I don’t think that’s necessary.’ Gave me a good feeling that I was dealing with straight-​up people.
And my heat’s back on. Sweet.

Basically this is a father and son crew. I had called them yesterday to repair a heating unit in my condo where my renters lived. I was happy b/​c the son arrived that evening and was able to tell me the problem right away. He said he’ll call me in the morning to let me know what the part and cost would be.
Next morning, no call. Not wanting to delay this if possible, so my renters don’t freeze, i call them instead — the father answers and lets me know the cost. $ 125 for labor (which is steep, considering that’s what other companies charge for overtime work — i called a few others before this one) plus a few hundred in parts. I looked up the part (a inducer motor assembly) online and it costs about $ 100-​$ 150 and there’s nothing that’s over $ 200 — they were charging me $ 325 for it. I say ok, let’s do it. The owner says his son will stop by 6 – 7 in the evening. I leave all the information he needs, including my renter’s numbers, and my own in case something goes wrong or they have trouble reaching them. I even called the son to make sure. He says all good.
That evening my renter texts to tell me that no one’s showed up. I say let’s give them another hour and call to leave a message with the son. I called the shop but no one picks up. An hour later, still no show — i call the son again and leave him another message. No return call, no show. I call the shop and finally get in touch with the owner and he starts to give me some bs about how his son can’t get in touch with my renters. I tell him that i had left messages, and he and his son have my number to call and let me know if they had problems. He says maybe they have to reschedule or something. I tell him that’s unacceptable. He says he’ll call the son to see what’s up.
30 minutes later my renter texts me and lets me know that the owner is there to do the job himself and told him some story about how his son’s van broke and couldn’t get in touch with him. My renter tells me that he got a call from the son to let him know his father will be there to do the job. So the story doesn’t make ANY sense.
I don’t know what’s going on in the shop between the dad and the son but it’s not a good feeling to pay premium price to get something fixed and also babysit a business. I mean, in this economy when i’m shelling out money i can’t afford, the least that they can do is to get the job done without me having to oversee and bitch at them. It’s unbelievable to me that they couldn’t be on the up and up with me and let me know when things went wrong so i don’t leave my renters in the cold and keep me updated with any problems.
Maybe this was a rare occasion, but hey, that’s my experience and my rating. In either case, the pricing is probably high so i’d compare before committing.
Update: The owner did send me an email to apologize and to give me a 5% discount, so that gets them one more star up. But overall still unhappy about the experience.

The 2011 Chicago Blizzard not only left snow and power outages– it left me without heat. My condo association recommended S.H. and I was impressed by the customer service and work.
One call, and a tech arrived within a couple hours– fast response!
Sergio, took time to explain his inspection while trouble shooting the unit. That provided a great sense of confidence/​trust in the work.
Reasonably priced, thoroughly explained, completely satisfied!