Studio 41 Home Design Showroom

The most dishonest store and store personnel I have ever dealt with. I had the workers pick up the medicine I bought from Studio 41. The guys signed for the items that were wrapped. When everything was installed, we noticed that the shelves, that were in the medicine cabinet when I bought the item, were missing. When I talked to Louis at Studo 41, he said «we have a video and your guys picked up the shelves» and something about how «they broke them». When I insisted that we did not have the shelves, he responded that «it is a final sale» Yes, I understand that the outlet items are a final sale, but I assumed that «final sale» meant «as is» when I bought it, not «as is» and Studio 41 gives me only what they want to give me. I dealt with Louis throughout the ordeal, and his final response was «my manager was supposed to call you». I would never return to this store again.

This was my second time working with great people from kitchen section. Anca is my favorite designer, she’s very knowledgeable, her designs are always perfect. Customer service is great too. We had one of our items back ordered for few days, but someone called us before delivery and notified about it. It did arrived few days later to my house.
I really don’t get all these bad reviews, looks like they’ve been written by competitors or 5% of never happy customers.

I worked with Eric Page over the past year with selecting plumbing fixtures for a single family home construction in Chicago. Eric’s customer service was outstanding!!! It is not often that you find somebody who cares enough about genuinely helping their customer. No request was too big or small. Eric accommodated all of our requests with professionalism and speed. We had never built a home before and needed selections for 4 bathrooms, Kitchen, laundry room, wet bar, etc. Eric guided us through the process and didn’t make us feel stupid. I would never hesitate to recommend Studio 41 simply because of Eric. Great job!!!

We we’re in the store for over 15 mins and no one acknowledged our existence. Even when we tried to make eye contact to ask for help, they just stared at their computer screens. And the store was basics empty.
Do yourself a favor and don’t visit this store. Waste of time.

We recently renovated our kitchen at Studio 41. We walked in and started working with Basia. She is professional, knowledgeable and never rushed us. We worked with her through the design process and she worked with our contractor to ensure our measurements were accurate. We purchased cabinets, hardware, floor tile, sink, faucet and back splash tile. Everything we ordered was delivered as promised, our kitchen cabinets came a week early! The showroom is beautiful and there are many options for different budgets. We are getting ready to remodel our bathroom and I am going back to work with Basia again. Thank you!

I went into this store 3 times and no employee ever approached me to determine if I needed help. I spent my money elsewhere.

Everything you need for your new home except your mattress is here. Beautiful showroom and designers left and right. But make sure you bring your paycheck. Friendly customer service too.

Horrible experience at the Pulaski location! 2 people speaking mostly polish ignoring customers and on the smart phone looking at Dresses with a customer while people looking to buy a door! Sorry studio 41 Today we drove to 3 locations highland park, touey, and Pulaski! To buy a door, we spent $ 4000+ sadly not with Studio 41! Your store should not recommend sending people to that location it was discusting from the products to the people working there!

My experience was on par with the other one star reviews. Horrible customer service, considering how many thousands of dollars you are spending. Don’t plan on going back to the Logan Square location.

Not the type of place to go for first timers or DIY homeowners. This location is for more of a professional stop. The price is matched for quality. If you are looking for a lower budget then I suggest Home Depot.
All products are worth the price here. If you are browsing the showroom don’t expect someone to go up to you right away since they are busy helping cliental. I don’t work for the company, I’ve dealt with them for over ten years for all my remodeling needs.

I may end up amending this review when I actually order but I anticipate a 5 star experience given my trip to Studio 41 yesterday. I did not have an appointment. I recommend you make one at least 1 week or even 2 weeks in advance if you are going on a Saturday. All the complaints on Unilocal are mostly people that came in and could not get a design associate. Anyway, I signed in but made an appointment for the following week just in case nobody could get to me. I got lucky. Pawel was assigned to me and was super helpful. Their prices are good — about 30% off retail. I had comparison shopped online for everything and nothing was as cheap as Studio 41. Pawel made some great suggestions and I plan to order from him when I pull the trigger on my bath remodel. I am glad that I read the reviews about the trucks not being unloaded. I’ll make sure my contractor knows. Since he’s already going to have to haul a cast iron tub up to the 4^th floor, that will be the least of his worries.

Customer service is quite terrible. This is probably not the store for DIY types or walk ins. I went in to get a kitchen design and I had to actively ask for help. I thought maybe I should schedule an appointment rather than walk in, but eventually someone came to help me with a design. But they drew it on the back of a scrap piece of paper and my designer struggled to add measurements in her head. Now, I don’t expect the normal person to have strong measuring skills, that is unless you’re in the business of selling cabinets that cost tens of thousands of dollars! Completely laughable. These designers need to get stronger in customer service and basic math, and act with so more professionalism. (Really? Design an expensive kitchen on the back of scrap paper?) When I went to Lowe’s they used a computer with design software, and created a plan within a few minutes. Shouldn’t that be the standard now?
Word of advice, avoid this place unless you’re an interior designer by profession or have an appointment (although I don’t think having either of these will get you more respect or attention).

We are remodeling 2 apartments; kitchens & washrooms and prefer high end finishes.
I stopped by at this location to get estimates, so I walked in and walked around and around with not one person to greet me or at least say hello. I spend plenty of time looking at the cabinets and counter tops hoping for someone to come help me. Guess what? No one offered to help. So I left.
I went back with my wife a few days later and basically the same experience. I saw a lady sitting by her desk in the kitchen section and when I asked if she could help us, she said she only sells the granite. Didn’t even offer to get someone to help us.
These folks NEED customer service training asap.
Since our experience is already not the best, we’ve decided to rule them out and avoid future headaches.

I believe for the amount of money that they expect you to pay for the items that they sell they can be a tad bit more friendly. My husband and I are doing a complete rehab on a home that we just purchased and we went to check out some of the things that they have available. When we entered the store the lady was on the phone having a personal conversation looked at us and kept talking not even acknowledgeing the fact that we walked in the door. Several employees walked around while we continued to look and no one ever asked if we needed help. Needless to say we left out and did not purchase anything.
We decided to go into one of the other showrooms and I complained to a manager who seemed to listen intently to every word that I had to say but you can also tell that he would do nothing about it. It’s truly a shame to have a business of that magnitude with so many workers and so much disregard to the fact that people are coming in to spend their money. I guess to them this is not a major issue since they know they will still have other customers.

I want to thank Kimberly for all of her help and great ideas! She is the best and we could not have done our bathroom remodel without her. She took her time with us and explained every detail. Not only is the layout wonderful but everything is beautiful!
We will defiantly be calling on Kimberly again.
Thank you!

Great place to buy almost anything for your house shower bathtub faucet and almost anything. My sales man is David has been there the longest also I like to deal of experience people. Definitely recommend this place

Probably one of the worst retail experiences I have ever had. We ordered reasonably expensive custom cabinets from this location back in October and we are still waiting for all the pieces to be delivered. A few doors arrived cracked, entire cabinets were ordered incorrectly, as were drawer layouts. The wrong doors were sent for pull out cabinets, and so they had to be reordered and re-​drilled. Delivery time? if you thought the cable companies were bad get ready…
I would avoid doing business with this place at all costs.

I am a pretty tolerant person but today ended my relationship with Studio 41. Do not be intimidated to walk in if you just want to browse because no one will offer to help you in any way. I am growing old waiting on quotes for faucets they promised me over a week ago and I followed up with a phone call too and we are talking about very expensive high end faucets. Oh well, I have just let my contractor deal with them but no more.
However this afternoon my contractor said he needed more grout and would not make it to the store before it closed. I took the info and ran over to arrive at 4:46. I know because they close at 5:00 and I was watching my iPhone. Walked in and had one question but he had no idea. Fine he got my items and told me I could check out in the warehouse area. Lights were dim no problem. As I was checking out the lights were completely shut off, the lady said they were rude and she pulled up her flashlight app so I could see to sign the receipt. Really??? It was now 4:57! Guess the guy had a really hot date!
Had to exit through a large door that had huge heavy plastic vertical blinds to keep the cold out. Same guy who shut all the lights out pulled them back for me to exit after I walked across the warehouse in the pitch darkness. I exited to only have him let 2 of the huge heave blinds fly into my arm and shoulder and neck. OUCH!!! II yelled because it really hurt as in my arm is still throbbing almost 2 hours later and it is already bruising.
He muttered sorry and walked away to shut the door. No are you OK, no incident report, no nothing. It is not like I am going to sue but their behavior was horrible. Who acts that way and treats another human being that way?
If their store closes at 5, why would you completely shut the lights out before 5 while a customer is checking out??? No lights leads to unnecessary accidents which guess what happened.
Real insult by the time I got the items packed away and sat down in the car it was 5:02. My humble apologies management of Studio 41 for making your employees keep the store open until 5:00 and making a purchase. I certainly learned my lesson! I would say I have no interest in dealing with such rudeness but that does not even begin to describe that behavior and there is no excuse.

My contractor referred me to Studio 41 when we re-​modeling a kitchen and two bathrooms. I was impressed with the selection and the quality of the items Studio 41 offered. Overall, I was happy with the items that I received, however, the service I received was sub-​par.
I purchased all new cabinetry for our kitchen. I paid in full + delivery and went over the kitchen design with one of the designers, who was extremely helpful. Day of the delivery the truck arrives and the man tells me that I have to unload the truck myself. This was never told to me explicitly, and I felt it should have been considering one woman cannot untold heavy cabinets alone. If I had known this I would have arranged for help the day of delivery.
I also purchased a kitchen sink, hardware, and a sinks for our bathroom. They called me to tell my items were ready for pick-​up. I arrived and they say only the top of the sink is ready not the bottom half. Why would they call if the order was not complete? Then when I re-​played the voicemail from the sales associate stating my items arrived they had to take supplies for other orders to complete mine.
I also purchased countertops from here which was a mistake. The company is not a part of the Studio 41 and they are a nightmare. They scheduled times to measure and no one showed up. We had to push back install date three times due to issues on there end. Save yourself the headache and purchase from other company!
Overall, Studio 41 is quick to sell you the items, however, the service after the items were purchased is terrible.

We came here with our general contractor to have our kitchen and powder room designed, purchase cabinets and hardware, sinks, and faucets.
The remodel project has been substantially completed and I’m in love with the result.
The cabinets, hardware, sinks and faucets are exactly the clean lined unfussy contemporary style we wanted.
Hana is a great designer who took all the time necessary to give us the design/​look/​functionality needed.
Our contractor served as middleman for our transactions here and arranged delivery of everything as well as oversight of the delivery schedule etc.
We are happy to highly recommend Studio 41 and think we’ll return for design services and items needed for the future remodel of our master bathroom and two additional bathrooms.