Stay Dog Hotel

We loved our boarding experience here. Our goofy old boy enjoyed a playgroup just for senior dogs and a «deluxe» room. He seemed happy and exhausted by the time we got home. The staff were friendly and professional. The facility was remarkably clean.

Took my golden retriever here regularly for daycare and boarding when I lived in the area (2013 — 2015). It’s a great facility with excellent staff. It is amazing to find a place where the staff turnover is fairly low. They really get to know your dog and consistently provide a higher standard of care. It is a particularly good place for high energy dogs — lots of room to run! My golden loved it! We have moved out of the area — so we will miss this place.

We took our dog to Stay for daycare and boarded him twice. He was skittish at first. The staff at Stay are so kind, and so good! They called me to tell me our beast was a little shy and put him in with a few dogs. Daycare was not stellar for him, however, he did well with his boarding. The staff was patient with him, and even called me to tell me he had scratched his nose while trying to dig out of his kennel. They put neosporin on his nose and upgraded him to the next level up, free of charge. Boarding #2, we received a video from Ashley and it was Zero running around and playing and wagging tail and snuggled with the staff. He was with the senior group and will be put with the medium sized group next time. I am going to take him back for daycare to keep up his good work. A lot of detail I know, but I really appreciate this place! Not to mention, very clean, nice facilities!!!

My pup stayed here when we stopped in Chicago during our road trip to San Francisco. The staff is great and courteous! They took great care of my pup and he was tired when we picked him up. The facility is clean, spacious, and had an airy feel to it. You could also watch your pet through the webcam on their app! Would definitely recommend this doggie heaven!

Still loving Stay! We’ve used them several more times for both daycare and boarding. We always pick up a happy dog, and their customer service has been nothing but fantastic. I love that I can book online as well. Thanks for taking such good care of our pup!

I wanted to give my doggy a special treat for her 2^nd birthday…
Having been to «found» a few times, I thought she might be ready for a more traditional daycare. The folks at the front desk were very patient with me, as they walked me through their services; she got a full day of daycare, a run on the treadmill and a nail trim.
The young man who dropped off/​picked up my dog was very kind and considerate. I had been nervous about «the hand off» but his calm demeanor and obvious love for the dogs really helped put my mind at east. He was happy to give me a ‘report’ on how my girl did and it’s obvious that he likes his job.
As for my dog, she slept VERY hard for two days. THANK YOU STAY!
We will definitely be back soon.

This place is great my dog Bleu has been going their for dog daycare for about 3 weeks now he loves it we have tried at least 3 other places including best friends stay away from there, and green dog and they were not the right fit for us. I have to say that i think its the best ever clean and the workers play with your dog, we had him groomed and i was very happy with the results please don’t go corporate We love you stay !!!

My lab is 7 and has been coming here for day care when she was a puppy and now recently for boarding. I love this place – it is a beautiful facility. The people are all great and she always comes back healthy and happy. Thank you Stay!

This place is great – I’ve brought my dogs here for daycare and boarding several times over the past year or so. The staff is super friendly, responds to emails, answers all of your questions; the facility is clean; your dog’s first daycare visit/​behavioral test is free; they have a webcam so you can take a peek at the doggies while they’re playing during the day; and the neighborhood is nice and relatively quiet (great if you need to board anxious pups over 4^th of July, like I do). Most importantly, my dogs always come home happy and healthy. I had previously tried Pooch Hotel in Lincoln Park where I had a less than stellar experience (dogs came home filthy, with eye infections, staff was not super diligent about getting vaccination info, etc.), so I was really happy to find Stay. Their hours are the one main drawback: they close pretty early – 7pm on weekdays, 6pm on weekends. This means that I can’t bring them to daycare if I’m working long hours (one of the main reasons I would think people leave their dogs at daycare), and I also typically have to board them for one more night than I want to when I’m coming back from a trip, since it’s hard to arrange flights/​transportation to make it back before they close. If that’s not a big deal for you, though, consider this a 5 star review because other than that I’d highly recommend.

Stay’s services have been an absolute lifesaver for us. Our senior border collie mix developed severe anxiety issues after we moved into a new condo, resulting in putting her on medication and not being able to leave her home alone for extended periods of time. Since my husband and I both work full-​time, we were faced with the dilemma of finding a respectable daily daycare provider, or possibly re-​homing our pet and family member. Anyone with a border collie would know they are herding animals, and most daycares in the area have up to 50 dogs in one room. This would drive my poor pup absolutely insane, so we were very skeptical that daycare would be an option.
After calling around to a few daycares and explaining the «special needs» of our dog, we were recommended to look at Stay. We decided to give it a shot after reading the reviews on Unilocal,and have had a fantastic experience so far. We started with a phone call with the owner, Tatiana, who let me explain my concerns of a large group setting. She walked me through the process of having a free trial day of daycare to see how our dog would handle the group setting, and if it was too big, a trial in the smaller group for senior dogs. After a successful trial, we began daily daycare service. Within the first week the front desk staff knew us by name, which made us feel immediately like a part of the Stay family. We have since used daycare daily for almost a year now (minus a brief stint during the dog flu outbreak), and continue to have a great experience.
We have also used the grooming (just nail clipping) and boarding services for a few trips, including one 7-​night trip. We received check-​in photos, videos, and emails throughout the week, and our pup was happy as can be when we picked her up.
I would confidently recommend Stay to anyone. While it is not the cheapest daycare/​boarding option, like most things in life, you get what you pay for. Their services have allowed us to keep our pet in our home and a part of our family, and for that, we are incredibly grateful.

The reason I didn’t give 5 stars is because I somehow got booked on a continuously scheduled pick-​up service, despite e-​mailing/​personally telling the front desk that I would let them know when I was going to bring my pup back and set up the pu/​drop offs again. It was probably just an oversight and miscommunication, but dang that was $ 50 that I could’ve saved.
Otherwise, great facility and I love that they’re willing to transport your dog to and from your home; it makes things so much easier when you’re trying to commute into the city. The manager Tatiana is very up to speed on the happenings and knows dogs like the back of her hand. It is a bit pricey (like arm & a leg pricey), but you get what you pay for.

Overall I have been very happy with grooming services, until last week when my dog came down with an unidentified virus after grooming. I have kept her away from other dogs because she has a heart condition and I didn’t want to expose her to influenza. I am certain this is where she contracted the illness. Called after multiple vet visits, and was told they sent an email out (never received). My vet was not surprised to hear she had been there and most likely got it there. If I had been told they had infections there, I would have deferred her grooming. I will not bring my pets back.

First, I will point out that stay is a nice facility and they did get us out of a bind when we needed a place to daycare/​board our wheaten puppy, so that is why I’m giving two stars. His usual place wouldn’t have him because he had a pretty bad case of papalomas/​puppy warts. He wasn’t allowed in the building of his normal daycare, which I actually respect and was understanding of, but really put us in a jam since our rescue pup has terrible separation anxiety. Luckily, my boyfriend works from home and the dog loves daycare so we’d been making it work. Until the warts, which ended up lasting almost 2 months. During that time, my boyfriend had to go out of town for a family emergency and I had to work so when stay said they could accommodate us by keeping him in isolation, I figured it was not ideal, but better than him going crazy all alone at home. They promised they’d walk him and hang out with him here and there so I figured for a temporary solution it wasn’t bad. And when I went to drop him off, I was impressed with the facility. So we used the daycare for a few days and while I felt like my pup wasn’t loving it, it was better than home alone. I also noticed he always had a strong urine smell when I picked him up-​so bad I couldn’t even cuddle with him and had to bathe him. And once, I noticed his hair must’ve been wet at some point while there, which seemed odd. But I must say, the front desk staff was very nice and I felt like everyone cared about the animals. Eventually I had to join my boyfriend out of town and we decided to board our dog at stay. Again, we didn’t have many options but I felt much better about this because we decided we would pay the $ 85 a day for the deluxe suite room. And believe me, this is definitely not an expense we could afford but we felt terrible about having to leave him and I wanted him to be as comfortable as possible. When I dropped him off, I did mention to the front desk that it might be best to keep him in one of the rooms off the lobby since our puppy is high energy&extremely friendly and might go nuts when a drop off/​pick up happened. Late that afternoon, I check the webcam to see how my pup is doing. He’s not in the room. Weird, but ok. A couple hours later, the webcam is dark, which I didn’t realize would happen, but at this point stay was closed so I decided to check again first thing in the morning. We were out of town dealing with a death in the family so there was already a lot going on. First thing in the morning, I check the webcam and no puppy so I immediately call, hoping they just gave me the wrong room. I’m told that he was just out eating his breakfast and they were cleaning the room. I’m so relieved that I don’t really question them as to where he was the day before. Then about 30 mim later, they leave me a message that they did actually switch his room b/​c he was a little disruptive. I was glad for the call but too busy to check the webcam at that time so when I finally checked that room a few hours later and he wasn’t there, I was now pissed. I called and was only informed at this time, that my dog was being put in the kennels during the open hours because he was «too disruptive for the suites». Uhm-​yeah, ok, as I told you he might be, but more importantly, I’m paying $ 85 for him to spend 12 of the 24 hours in the $ 50 a night kennels? And no one thought they should inform me of this? Yeah-​because had I not been looking for him on the webcam, maybe I wouldn’t have noticed and they could’ve gotten all this money out of me for facilities he wasn’t even able to use for half the time there? I spoke to the manager, Tatiana, who, while certainly lovely, seemed to feel it was no big deal that no one told me. She did apologize and seemed genuinely concerned that I was so upset. I ended up telling her to just have him sleep in the kennel too because at night he wouldn’t be scared-he’d be asleep! And she agreed to only charge me for the $ 55 kennel for his whole stay even though (supposedly) he spent one night in the suite. Gee, thanks. To be honest, I just couldn’t deal with the situation since I was so far away so I had to accept it. Perhaps our unique situation caused my dissatisfaction-​I assume if our dog had been able to use daycare all day and sleep in the suite at night, it would’ve been fine, but not keeping me informed of the whole thing made me uncomfortable. And if he’d been able to use daycare, we wouldn’t have been springing for the fancy room. So I won’t say stay is horrible but I also can’t recommend them-​maybe we just weren’t a good fit.
We did also try their grooming service and I was disappointed. The groomer assured me he was familiar with the wheaten cut and I was very clear to tell him to keep the hair on top of his head and face long. I almost cried when I saw his gorgeous long eyelashes were cut off. They grew back but again, not right for us.

I selected Stay for boarding and daycare for my new rescue dog, Stella, based on the recommendation from my dog trainer and the outstanding Unilocal reviews.
I’ve had Stella for just 2 months and have had her in daycare once and boarding for 3 nights/​4 days at Stay. It all went really well.
Stella (9lb mix) prefers people over dogs and she is really leash reactive so I wasn’t sure what to expect with her at Stay. I gave them the heads up so they introduced her carefully to other dogs and it turns out she seems to be fine!
Watching the webcam for the small dog/​puppy room is somewhat mesmerizing. The dogs tend to follow the person in the room attendant around in a pack, especially Stella.
I don’t expect Stella to ever love going here because she has some minor separation anxiety and she isn’t really a fan of dogs, but it’s so nice to know that she is safe and well taken care of while she is there. Being able to watch her from the app during the day is awesome.

There really isn’t enough space to write everything I need. This place is simply heaven on earth for you and your pup. The staff is kind, patient and really on top of things. They get to know you quickly and make you feel at ease when leaving your pup for the day. They answered all my probably annoying questions since of course I’m nervous. They just make you feel good about leaving your dog which is really all I could ask for.
I love the webcams and the app is a huge plus too. They really try to make your life as a human easier and your dog happy. Everyone wins!!!

I always take my dogs to Stay just when my family and I are busy with work and school. They love going there! As soon as they see Horner Park they just get excited because they know they are going to visit their friends. From the moment I step inside I am greeted with a smile and they already know my dogs name by heart and that they are checking in for day care. Not a word on my behalf needs to be said and it really does speed up the process especially when I am on a tight schedule. Even with my dogs being pits they are treated like any other dog. I love Stay and recommend it to every dog owner.

Stay Dog Hotel is my Greyhounds home away from home when I travel. The team at Stay is so caring and wonderful, it’s clear that they are a company of dog lovers who want to make sure the dogs in their care are happy, healthy and loved. I can’t recommend Stay enough. I feel like they are a part of the family.

I’ve been bringing my Otto to stay for about 5 years now. He does daycare at least once a week. He’s always super excited when we get there, and I go home with a deliriously happy, and tired pup! The staff is super friendly, and treat my little guy as if he was their own dog. I also board him at Stay when I need to go out of town. I feel 100 percent secure that he’s being well taken care of. I wouldn’t dream of bringing my four legged child anywhere else.

I’d give 6 stars if I could. I can finally go out of town and leave my baby in boarding without separation anxiety and panic attacks… For either me or her (the dog). When I pick her up to go home, she doesn’t want to leave. She actually enjoys going (and that’s saying a lot as she is a recluse). You can call and check on your baby and they are happy to update you on how she’s doing. Or, if you prefer, you can creep on your baby with their group play web cams.
Dependable, safe, clean. Staff is beyond accommodating. I cannot recommend Stay more highly for boarding, daycare and grooming.
Only negative is she comes home smelling like wet dog. I suggest paying for a bath before you pick your pet up if you’re unable to bathe her as soon as you get home. I mean DIRECTLY to tub. Do not pass go.

After leaving my original review I was contacted by the manger via email. She informed me that my statement about the hours that the dogs are in the play area was incorrect (actual hours 9:30 — 3:30). She also clarified that the dogs are resting on comfortable beds, blankets with fresh water when they are not in playtime. (I don’t remember seeing pillows and blankets in each kennel when I had my tour)
They gave me a refund for the visits I had left in my package.