Not a corporate store so don’t take any free card perks(earned drinks w/card membership). Staff wasn’t as high quality either(less polite, and they treated me like a TSA agent going through an airport security line) — frankly a step down from the typical Starbucks experience. If you need a Starbucks or you’ll bomb your upcoming sales pitch by all means, but if you’re looking for an excellent experience this isn’t your place.
Zewditu D.
Classificação do local: 4 Atlanta, GA
So convenient if you are staying in the Intercontinental. They have worked with the hotel and they offer up a free coffee or tea for hotel guests. I would walk past the shop often as I was in and out during the day. I would see it busy a few times, but for the most part it seemed very manageble if you were a customer. It would even be a good spot to sit and work. I picked up a black coffee as I was checking out. Service was quite and my aunt and uncle liked the coffee. So nothing to complain about.
S G.
Classificação do local: 5 Newport Beach, CA
I usually wouldn’t write a review for Starbucks because typically they are all the same. However, the service here was exceptional. I made it in just before the doors were locking at 9pm. There was a decent line in front of me and they were all ordering the most complicated drinks — double caramel latte light foam half decaf room temp tall in grande cup type of drinks. It was a rainy, busy day in Chicago and I’m sure the night crew was tired and ready for the day to be over. However, they were all SO kind and friendly. Drinks came out quick and served with a smile.
Jeff D.
Classificação do local: 1 Ossian, IN
When I asked the employee something they just shrugged their shoulders and said oh I don’t know like I asked them something so hard, not the kind of service I normally get from my normal Starbucks from where I live which is much better. Also I agree with another reviewer that the just repeated the order under their breath and I guess the customer just has to hope the cashier gets it right. Not sure if I will go to this location again and spend my money at another one away from the hotel
Tonya F.
Classificação do local: 1 Calumet Heights, Chicago, IL
One of the absolutely worst Starbucks of all time. The employees at this location always have a bad attitude. When you ask them to warm a pastry for you an hour(yes, an entire hour) before closing they tell you no because they’ve already turned off the warmer. Wow! I only go to this location because it’s near by but I won’t be going back anymore. I thought in the past that maybe some of the employees were having a bad day, so I let it slide. I know it’s still unprofessional, but I know sometimes people get tired and have bad days at work. That’s one of the main reasons why I never tip the people here either. I also hate how they never hand the drinks to the customers. They always put it down on the counter and say the name of the drink once and then say it under their breath. Starbucks corporate really needs to do something about the employees, if they really care about customer service and satisfaction.
Christopher M.
Classificação do local: 1 Chicago, IL
I think this location was the inspiration for the SNL satirical starbucks commercial. SOOOooo slow. Bad attitude. Lazy work ethic. It’s absolutely the worst Starbucks I’ve ever even heard of. Always a large group of people waiting for their drinks, even when there isn’t a line. Meanwhile the one across the street at 444 n mich cranks through a 20 person line in 5 min. There absolutely has to be a story behind the hiring
Markus K.
Classificação do local: 5 Chicago, IL
Staff is super friendly — always a big smile on their faces — and the location is the best in Chicago!
India W.
Classificação do local: 5 Chicago, IL
Great coffee as usual. Staff was very friendly and helpful. I stopped to meet a client and was able to find a table right away.
Anthony P.
Classificação do local: 2 Chicago, IL
Low review due to the surly cashier and barista who just repeated my order under his breath and set it on the counter! Perhaps they should consider making it a female employees only. Since I visit this location as much as my calendar allows… I usually meet clients here, if I get this attitude again, I will ask for the manager.
Ahmad A.
Classificação do local: 4 Fort Kent, ME
I have a nostalgia for this place. It’s spacious and nicely designed inside. The view is amazing on the most elegant street in Chicago(and probably in the US). Nothing is better than a cup of coffee at this place while it’s snowing outside. #Chicago #Romance #Love #Coffee
John I.
Classificação do local: 4 Chicago, IL
While I prefer small, independent coffee shops, one could do much worse than this Starbucks if you are on Boul Mich and need a respite or to get a little work done. This shop is part of the Intercontinental Hotel, and one end of it is almost as comfy as a living room. It has comfortable, easy chairs, a couch and a fireplace. This can be a drawback also; as people tend to linger for long periods here. I confess, I am no better than the rest of them. The shop is very busy, and it can be tough to get not only a seat by the fireplace but also at one of the tables or the counters facing the windows out to the boulevard. Restrooms are outside of the shop, upstairs in the hotel. They are very clean and well-maintained. There is free wi-fi that appears to be part of the hotel network and displays a disturbing message that says there is no privacy on the network. Other than that, this is a standard-issue Starbucks.
Dannie C.
Classificação do local: 4 Chicago, IL
Giving this place 4 stars simply for the wonderful décor. It must be because this branch is within the Intercontinental. Beverages are as good as any other Starbucks. Great for people to rest after shopping on Michigan Ave. Would come here to read/study/do work by myself too.
Charlie V.
Classificação do local: 1 Quincy, MA
Unfriendly starbucks staff. They just ignored us for a good few minutes to talk to each other while there was a massive line behind us. Move so slow.
John H.
Classificação do local: 1 Chicago, IL
Ugh, they don’t honor starbucks promotions and sent us across the street. UGH!
Christy H.
Classificação do local: 1 Chicago, IL
Avoid this location. There is a much better Starbucks across Michigan Avenue, less than a block South. I’ve been here many times and am always disappointed in the slow service. There were four employees standing behind the counter yesterday and only one was actually working. The others were standing around talking. Also, they were out of my breakfast sandwich as well as my back-up choice. They were very nonchalant about it — just stating, «we’re out» despite the fact it was morning. My drink, when I finally got it, was sickening sweet and tasted nothing like Pumpkin Spice Lattes I’ve had at other locations; I threw it out half-way through. With all the Starbucks in this vicinity, there is zero reason to visit this one.
Jack C.
Classificação do local: 5 Urbana, IL
Went there at night. A really good place to stay for a while and get warm by the fireplace.
Carrie G.
Classificação do local: 3 Naples, FL
Starbucks– how I love thee… you always know what you are getting, and you know it’s going to be good… plus you can do a little people watching in here. For the most part, everyone looks the same, but then once in a while, if you are lucky… a very unusual person walks in– and makes you question everything you’ve ever thought was fact in your life.
Karen L.
Classificação do local: 3 Dallas, TX
Nothing noteworthy. It’s one of your typical Starbucks stores on a busy street. There’s not a whole ton of seating area if you’re looking for a place to rest or work. Staff isn’t particularly friendly either.
Nelson M.
Classificação do local: 3 Champaign, IL
Restaurant review Are all starbucks the same? The answer is no… I did not realize there is a difference between franchise and corporate starbucks and I found out during this past holiday. Starbucks was offering a BOGO free offer on holiday drinks. Luckily I asked before I paid and they said no they are affiliated with the hotel(Intercontinental) and did not have that promo. The barista told me to walk further south to the corporate Starbucks. Now I know why there is one just a footstep away. Otherwise this starbucks is always bustling and there is a line. Coffee is on par with other starbucks as well. Pro: the store is larger than the corporate one which is perfect if you want to sit and window watch Cons: not a corporate store so they will not honor starbucks promo including my starbucks rewards Hidden gem: none as this is a franchise branch of starbucks, i would go down the street to the other corporate starbucks!
Mary J.
Classificação do local: 2 Wheaton, IL
I think these employees used to work at the DMV or they are in training for DMV work! I have never seen such slow Starbucks employees! It’s like they are just biding their time until their shift is over. I got in line with 2 people ahead of me. There were 5 people behind the counter and it took 15 minutes to get a coffee with vanilla and cold soy milk. I was ready to jump the counter and get it myself! I also had some skanky guy trying to chat me up as I waited so it seemed like an eternity. You have people going in and out of here with their wheeled suitcases and the music could be quieter. The only thing great about this place is the people watching. That I would rate 5 stars!