Standard Heating & Cooling

Showed up on time. Very friendly and professional. Will definitely be a repeat customer!

Good work as always! Timely service calls with knowledgable technicians!

Worst person I’ve ever had to deal with… Donald! You installed the furnace and pipes 14 years ago. You then have the audacity to say that it’s not unusual for the pipes connected to the furnace to corrode? Do you have any idea how much damage you could have provoked? My pipes that have never had to be replaced in 90 years, obviously held up. Yours FUCKING SUCK! Oh, and thank you, you coward for hanging up on me!

I have used this company for a few years. I wouldn’t rave about the company ever, but their service was tolerable despite some shotty communication and them telling me they didn’t need to cut a hole in my ceiling to replace the AC unit (live in a condo) for which they needed to cut a giant hole in my ceiling, then they proceeded to drop something on my tub which left a gauge which was considered part of the «hazard» of installation. Anyway, things are usually okay for the annual check, I may have to wait around half a day, but they usually come (sometimes due to my persistent calling). I made an appointment for a «morning» appointment. They are supposed to call the evening before with the approximate time. Last time I didn’t get any evening call and this time I just received a message for an «appointment tomorrow». I patiently gave them until 930am and then called to see when to expect them. I was told not until after 1pm. This is absurd, last time I checked 1pm wasn’t in the morning. I understand things come up, but at least have the decency to call your customer and tell them there’s an issue. I likely wouldn’t have known if I hadn’t called myself. I told them not to bother to come and I’ll be finding a new company. I don’t see why I should pay for a service when they don’t value their customers.

Nightmare start to finish.
I scheduled an appointment for a 10−2pm slot. The operator had no idea what I wanted done, which was just an inspection on our a/​c unit in our new home. So that was frustrating. I was told I would receive a confirmation call the day before and day of.
After no confirmation, I called the morning of my appointment and was told I was on the schedule for 3pm. I managed to move my day around to accommodate this time. I was assured that the technician would call when he was on his way.
When the time approached 330pm, I decided to call for a status update as I was only able to be home until about 530pm. The operator said he wasn’t far from me (although he was about 30 minutes away) and that I was next. I asked if he was on his way, and he was still finishing up an appointment, so I decided I would rather cancel the appointment and move onto another company. At that point, a service company that can’t do follow up just can’t do great work in my opinion.
And of course, to add insult, the operator did not make one apology given the situation I was presented with today. Definitely worth avoiding.

We had used them for 20+ years — are they great? No. Good? No. They were OK when they were Brighton 20 years ago. If it’s freezing cold out & my furnace goes out again will I call them? Probably.
Update: good bye Standard I’ve gone with another company that isn’t always 5 to 10 minutes away but never arrives. In truth — unless you are SUPER DESPERATE — don’t …
Re-​update — tried 4 Seasons — they were no better — so there is that

I had to replace all the Duct work and HVAC on all apts in a 4 unit. After a nitmare with another company, and getting multiple estimates I finally hired JC at Standard. He brought in his team of Hiram Araujo, and Pedro Camargo and the job was FINALLY done correctly. d It’ a complex job with high ceilings and lots of duct work. The team went the extra mile to re-​design the duct system and make changes during the project after testing airflow to make sure it worked 100%. I you have Standard do the work, and it’s a complex job, make sure to request JC use his ‘A’ team. Makes all the difference, as you can spend tons of $, on equipment, but it it’s not installed correctly it’s worth ½ the efficiency.

Showed up at my place. Never even replied when I greeted him. Got mad that I didn’t know why it was broken. Got even more mad when he found out the other half of the unit was on the roof. Cranked the AC all the way to see if it would work then said he would be right back and just left. He never came back. I called the company they said they would look into the matter. They never called back. Worst service I have ever had.
I wish I could give a lower rating. I’m still in shock.

Ask for Katie to get your appointment scheduled correctly and ask for Jason to service your unit.

I retract anything positive I ever said about this company. You might be better off trying to fix the furnace yourself.
In January, our furnace went out, accompanied by a weird burning-​plastic smell. The tech from Standard came out the next day, could not figure out the problem, finally replaced the furnace computer control panel (over $ 500). A few hours later, the heat went out again, with the burning plastic smell. Tech #2 said our blower motor was filled with cat hair (had cats all my life, never had cat hair in my furnace, and have been paying Standard to CLEAN this furnace since they installed it). He «cleaned the cat hair out,» put the motor back in. 2 hours later, surprise! Burning plastic smell, no heat. Night 2 in January with no heat. They came back the next day with a new power source and blower motor, installed it, left. Burning plastic smell starts again, intensifies, we become so worried that we turn off the furnace.
After a deeply weird conversation with the tech, who says sure, he noticed the burning smell, but there must just be something in the ducts, maybe cat hair, but definitely nothing they can do about it, I call another HVAC company.
Lucky thing I did. They had installed a power source with too many amps for the blower motor. The burning plastic smell? The blower motor — brand new — had started overheating the minute the furnace went back on.
Not only that, but the limiters — the little switches on the furnace that turn it off if it gets too hot — those were dead. So had we believed the tech about the cat hair in the ducts, that blower motor would have burned itself out. Possibly literally, because the furnace wouldn’t turn off if it got too hot, thanks to the malfunctioning limiters.
Another hefty check later and our furnace had new limiters, a new power source (the correct amps this time) and the blower motor — and I was really angry.
Standard? Could not POSSIBLY have cared less. They had to talk to the tech. They had to see the paperwork. They had to talk to the new HVAC company. And oh by the way could they have that power source back, the one that was overheating the motor, because they could return it to the warehouse, and conveniently leave us no evidence that an incorrect part had been installed (no, actually, they did not get that back). They couldn’t do anything. It wasn’t their fault. The second HVAC company was probably wrong. And anyway, they can’t give refunds, they have to get an ok from the owner and they’ll get back to us. That was in January, when I finally got through to their «customer service» manager by giving the receptionist a false name.
So, would it have set our house on fire? No idea. Maybe. It would have killed the entire furnace, probably. We were without heat for three night in January as it was, and this company never showed one SCRAP of remorse. Cashed our check and that was it.
These people are DANGEROUSLY inept. Hopefully the poor Unilocal reviews and slews of complaints on their BBB page will warn people away from them.

It started out excellent. I needed a humidifier repaired and furnace pvc pipes checked as there appeared to be some condensate/​water leaking into the furnace. I was told it would be $ 125 plus parts and boy the parts kept coming. They replaced parts that weren’t even failed. And the office couldn’t keep the info straight on scheduling the appt/​details.

It’s such a nightmare when we have HVAC problems because I have yet to find a trustworthy company with good customer service.
I called Standard and got a very kirt, rude man on the phone to schedule our service call.
I called Four Seasons immediately after and they were at least $ 6 cheaper for a service call and were nicer on the phone so I’m going to try them.

Good guys. They came over to estimate a repair for my older gas furnace and cost $ 10 less than most companies, then returned to install a part. Transaction was on time with good communication. They also serve the south side which many companies won’t.

Where do I begin? I needed a new thermostat which these nice guys charged me $ 230 for a 45 min job and $ 40 part.
I had a furnace issue and they hit me up again for $ 350 and installed a water pump that was not needed.
They installed a new water heater that was leaking after 2 hours… however they did send 2 guys back promptly to fix it when I complained. I am too trusting and do not understand plumbing enough.
I would stay away from this company as it seems they are geared to boost the «revenue per call’ as opposed to doing the job.

First off, the guys they sent out to my place are belligerent and insulting. I know that any skilled tradesperson loves to insult the last guy who worked on something — «oh, the last guy who worked on your car/​plumbing/​wiring was an idiot». Usually, though, the guys will assume that you — as the one paying them — are their buddy, and they’re friendly enough that it’s like you’re in on the joke.
Standard is totally different. They will assume you know everything that’s going on, insult you for asking questions, and then blame you for having someone besides them fix it. Major jerks.
Secondly, despite all their bravado, they’ve now been out to «fix» my A/​C twice, with the same results — it works for 6 months and then dies.
But of course, this is not their fault: It’s the fault of the builder, me, etc.
Avoid them.

I have been using them to service my boiler for quite a long time now. Technicians are friendly and accurate and they don’t rip you off. The only complaint I have about them is that they sometimes cancel or reschedule non-​emergency appointments.