Sprint Store By Wireless Lifestyle

The store is really BASIC! Wish it was nicer, but I don’t have to come here often so I guess it’s a plus. The people are really nice here & the wait is often minimal. They do push you to add on an iPad or accessories, but they don’t harrass you to do it which is a big plus! They are very helpful, and willing to answer questions and help you understand the processes of getting money back or filling out paper work! Why four stars? Mainly cuz of the crappy plain store. And the employees put in information wrong so my refund from cancelling AT&T took twice as long getting to me because it went to a wrong address & got lost in the mail. But I would definitely recommend Sprint & doing business here! Just wish they got a better store, but that is the company’s fault.

They offer amazing service & the environment is perfect. I recommend Sprint to all of my friends. I love coming into this store.

I’m a returning Sprint customer who was just looking to get a new phone. The sales dude was beyond pushy, trying to sell me a case and other things I said multiple times I didn’t need. He even went to the lengths of showing me pictures of what broken phones look like to scare me into purchasing a case. He didn’t get the message, and thanks buddy for the tip on what a broken phone looked like. I had no clue (note scarcasm).
But what has brought me to actually write this extremely disappointing review is that I just got my first bill, and on it was insurance that we never discussed and I never agreed to. Read your bill, people. They are going to nickel and dime you and charge you for things you didn’t agree to.

I brought my Bluetooth headset in tonight because I wasn’t able to pair it with my phone and they had it paired in under five minutes. I usually come here when I have an issue with my phone and I’d come back again.

Marquell is a great sale associate. He’s very knowledgable about the products that Sprint has for their customers. Marquell helped me choose the right telephone plan for my family which will help me save money. Thanks Marquell for your fantastic customer service. I will definitely recommend this location to my family and friends.

So Saturday I went into this store to get my phone repaired after 4pm. I guess that didn’t happened. The guy in the repair center was very short with me and told me that there is no way my phone can be repaired. That’s I will have to pay the $ 200 deductible and to call Asurion for further help. I explained to him that the damage on my phone was not my fault and that I am not paying for something that I did not do. That my screen went completely black out of the blue. He examined my phone and said there was a small hairline crack. WHAT!!! I did not see a crack on my phone whatsoever. He was to busy playing on his phone to help me at all. He just keep telling me there is nothing I can do for you. Call Asurion for further help. So Monday morning I went to the main sprint store on 180 N. LaSalle and Bruce the manager was great help. He took my phone and said come back in a couple of hours. I couldn’t make it at that time because working so late. So I just went today to pick up my phone and guess what it was fixed no problem. No payment out of my pocket. This store is not worth the visit customer service is horrid!

I am writing this to warn people about the lack of speed of Sprint’s service. I was sold a phone the Samsung Galaxy 2 phone which I love only to find out that the coverage and speed in Chicago is subpar at best. I rarely get 4G and when I recently ask for a discount since I bought it because they had 4G they declined. Please note that Sprint has been putting in an infrastructure for the past year and readily acknowledges this. But if you’re interested in speed stay far away from Sprint. I have another mobile phone which is ATT and it’s much better.

This is my first Unilocal review. I work in the service industry and generally consider Unilocalers to be whiners, but sometimes fun to read for entertainment. The following is not a joke, however.
After my wonderful fun filled Saturday, I was left with a phone that I bought TWO months ago with a blank screen, a missing $ 200 contact, and a broken elbow. I was not out getting hammered, I was working. Needles to say when my brand new EVO LTE started randomly playing every song I have ever purchased as a joke (call me maybe) TWO hours after I went to sleep I was not happy.
I called several stores to get the generic response «call the insurance»…I did not want to pay $ 150 for a phone that I just payed $ 200 for. End of my rope, I walked in to this store with my «Google Maps», aka sharpie directions on a toilet paper roll (give me a break I can’t see).
Much to my delight, the service guy was EXTRA helpful! They still exist :) He actually helped with the insurance claim, informed me that I don’t have to pay for a new phone, loaded my contacts on a loaner (no more sharpie directions!).
There you have it… small town customer service in a big city full of grumpy people! Thanks again!

Generally, going to the phone store is a major pain: I only do it when I have a bad phone issue, and its rare that you can walk right in and get quick, direct, and meaningful service – I don’t know why but cell phone companies in general are not good at doing this. However I was able to get quick diagnostics help the day I went in (the store is never terribly crowded) which, as usual, started out with complete reset of the phone, the dreaded first step of any problem, always inconvenient – but in this case it really worked for the freezing up and slowness, with excessive memory drain. The repair shop was not open and I came back the next day to get my color cord fixed and it was done in a couple hours. Not the most effusively warm service but that didn’t matter if it was done right. The store itself is a little drab and small with a limited display of phones, but maybe this is what kept it not so busy. Oh and they mentioned the cell phone tower that I could get for free to enhance my home network/​calls that nobody told me about for 1.5 years.

I have been with Sprint for several years… and I dread having to talk to any of the support start or, even worse, walking into one of their stores.
Until I found this gem.
Mr. Love and his team (Eric and Adri) are amazing! Super friendly, knowledgeable, and most importantly, they remember you when you come back. Do you know how nice it is to not have to repeat yourself?
I was upgrading 3 phones and had a hard time making up my mind as to what phones to get. I also wanted to get the best deal. So between Thanksgiving and Christmas, I must’ve gone into that store 4 times. The staff never rushed me… they explained the different phone, features, pros /​cons and joked around every time.
I also had a phone that I wasn’t upgrading, but was having issues with. While I was waiting for my purchase to be processed, Mr. Love took my phone to the repair counter and had his technician do some sort of updates. Without me even asking him to!
The best part of the whole process? When I left, I had a sealed envelope with all of the rebate information already filled out and receipts in place. They filled out my rebate forms! Talk about amazing customer service.
This was a totally unexpected experience. I can saying nothing but glowing things about these guys and this store!

I went here with a very broken Evo 4G. The experience could not have been better. They very quickly gave me several options to repair or replace the phone at no cost — very different options than I the ones I was given at a corporate store. The employees were also very professional and knowledgeable. Overall, a very good experience.