Sprint Store

Service is great. When it’s packed there’s a wait, but over all very helpful employees, great staff, honest crew.

One of the worst Sprint stores I have been too! All the employees were standing around talking and didn’t seem to care about customers. I went in because my 5c was doing the blue screen of death which basically meant every ten minutes my screen would go blue and then shut down. The guy did a hard reset on my phone and said call back if I have the same issue. I called the next day to let him know the problem was not fixed. He said he would order me a replacement phone and it would be here the beginning of the week. I called today to see where my phone was and the girl said there is no record of me speaking to the guy that helped me for a new phone. I am very upset and will be going to another store.

Let me walk you through the horrible customer service experience I’ve had with Sprint over the last few days. I lost my phone on August 9^th and was debating how to replace it. I needed it for August 15^th as I had an important conference where I needed to be in touch with my colleagues. I contacted Sprint August 10^th about how much a replacement would cost. I also wanted to find out how much a new phone would be if I had an upgrade. The agent informed me that I did have an upgrade available and it would cost $ 200 for my deductible.
I then was informed of the prices I could pay for the iPhone 6 with my upgrade ranging from $ 299 + depending on the amount of memory I wanted. The chat ended. I went to the Sprint store in person at 2000 N Clybourn Ave in Chicago, IL and was discussing phones and which would be best for my price range and when I went to ring it up the agent informed me that I actually didn’t have a typical upgrade so my only options were to do an upgrade with Easy Pay plan or lease the phone. Which is not what the agent said online. The agent also informed me that I could just pay the $ 200 deductible in the store too and replace my phone. I decided to debate and wait.
The next day, August 13^th, I drove back to the Sprint store to replace my phone with the $ 200 deductible from my insurance. A different agent informed me that the previous agent was wrong and said Sprint does not replace insurance deductible phones in the store and that I have to call the Asurion number. I asked him to double check, given what the previous agent told me and took his word. I went home and called the Customer Service line to triple check that that was the policy since I’ve gotten so many different answers before. Asurion confirmed that policy but assured me that they would send out the phone to me by the next day. However, when I went through the Asurion process, they could not send my phone to me right away since it was not the address on the account until Monday. That was too late for my conference.
So I contacted Sprint customer service AGAIN and asked if I had an unlocked phone if I could be given a SIM card with my number and if there was a fee. They assured me that there was no fee and that that can be done in a Sprint corporate store. I then went to the Sprint corporate store at 3366 N Western Ave Chicago, IL with the unlocked iPhone 5s that I bought from a friend and they told me at the store that they cannot input the SIM card into an unlocked phone unless it is a Sprint phone.
I then talked to two customer service agents yesterday and one said that I was eligible for an «Upgrade Now» plan in which I would allow me to upgrade before my January 17^th, 2016 contract date but have to pay an additional $ 100 dollars for the upgrade and $ 36 to upgrade. That agent also said I was one of the «lucky» few to get offered that plan. My connection in that chat was unexpectedly cut and when I resumed with another agent she said that there is no such thing as the «Upgrade Now» plan…
Sprint customer services is uncoordinated and unhelpful

I went to this store for an upgrade but Joscelynn, said that the option I wanted was not in my best interest and did not recommend any alternatives. My mom’s phone needed to be replaced and she said she ordered it, and would call us when the replacement arrived, in about a week. It’s been three weeks and no call. Meanwhile, the rest of the staff was standing around and doing nothing. Do yourself a favor and see the really great team at Lincoln, Irving & Damen instead. Those guys will treat you like a real customer.

I had my phone break down for no real apparent reason on Sunday and went in here to get it looked at. The girl was terrible. She was so rude, didn’t take down any of my information at all, didn’t even ask me what happened or anything. I just came in, told her I was looking at getting my phone replaced or fixed as it shut down and I didn’t know what happened. She immediately demanded I hand it over and she took it back to the repair techs. I waited for about 30 minutes only to have her come back to me and rudely ask if I’d done any recent updates, to which I answered no. And then without acknowledgement of my answer, she turned heel and walked back into the back again. Finally, another 15 minutes later, she came up front again and told me they have ordered a new phone and to call in 4 – 5 days to see if it came in. Again, never took down any of my information. I asked her how I was supposed to call the store if I don’t have a phone. She said to walk into a grocery store and borrow theirs! I was very bewildered. I don’t live in the area, I’m from the ‘burbs, and this was my first time ever coming to this particular store. Terrible first experience. I wish I would have gotten her name, as everything I said to her, she came back and responded very poorly and was incredibly rude.
Over the next 4 days, my boyfriend and I speculated on if she even had an order actually placed, as I was fairly certain she would have needed some information in order to place one (I don’t know, maybe my name, or phone number, or even account information). I went back to where I live in the ‘burbs and even considered visiting the Lincolnshire store as they have worked beautifully for me in the past, just as a safety measure. However, the week was a busy one and I was unable to get out to Lincolnshire.
Then today I find myself back in the Chicago area, 5 days later. Which would be appropriate in the time frame given. So I came back to this location. I walked in, and waited quite some time as all the reps were a bit busy, which is fine as I expected it may be like that. Finally, a young lady named Diana helped me. I explained my situation to her, and she looked up the previous visit. Alas, it turned out they indeed did not order the new phone as promised. So I waited 4 – 5 days for nothing! Then she wanted to put an order in. Unfortunately, I cannot wait another week, not to mention another 4 – 5 days will put me in the middle of my own work week, and I will not be able to come back down to pick it up until potentially a weekend. I shared my concern and my unfortunate earlier bad customer service experience with her, and she promptly went back to speak to her General Manager about getting a phone immediately. With success, she had to run to another store down the street, personally, and pick it up and bring it back. The entire time, she was very very helpful, and polite. Had my experience just ended on the sour note from Sunday of last week, this rating would be entirely different. But Diana was on the ball, and was a super wonderful person to work with, pulling strings and making sure there was no more bad customer service concerns. Kudos to her! I highly recommend coming in and requesting her specifically, as she was absolutely wonderful and took care of all the questions, comments, and concerns I had along the way.

I recently updated my operating system on my phone and it wouldn’t stop vibrating when ever i received a message. I called HTC and brought my phone to the repair center downtown and both said i needed to do a hard reset in order for it to work, it didn’t. On a whim i brought the phone into this location the other day, hoping maybe someone can fix it (eventhough it’s not a repair center) or maybe discuss my options for an upgrade? Kerry looked at my phone and fixed it within 10 minutes. it was as simple as turning a reminder off. life (and battery) saver!!!

I crashed my phone somehow, and I went in not knowing what to do about it, and two of the employees were super nice and helpful. They looked up my account and tried a trick that one knew from having an htc. And eureka, it worked! Thank you! Plus, the woman had awesome purple hair :)

In the 15 minutes that I was waiting With no acknowledgment I learned about one of the clerks brother coming over to her house to use her wireless speaker. I learned about one of the other clerks taking the speaker to the beach to listen to it. Walked out. Couldn’t listen to this insidiousness. Couldn’t stand waiting anymore to pay for overpriced phones.

Horrible, You walk in to be ignored. Then the person supposed to help you «sign» in is so RUDE. HE helped out but when it was time to sign in my son he completely disregarded him due to a co worker or whatever walking in. This place compared to the Clybourn store or even the north ave store is just so anti– customer satisfaction.

Diana alcala
She is the best person to talk to in the store! She was nice and friendly and helpted me save money! I broke my screen to my phone i went in to just look and maybe get one. she told me which one she tought was best for me and which one really is not to good… she was honest and had me and my husband out of the store in No Time im definitely going bck to ur store to do more business with u! Thank u so much

Diana R was so helpful today when I went in to turn on my old Iphone 4 because some piece of shit stole my new Iphone 5s. I didnt think I could get a new 5s because I was almost positive I didn’t have insurance, but come to find out I did purchase it when i got the 4! I was so happy to hear that I wasn’t going to have keep using my shattered piece of crap 4. Not only that but it was only going to cost me 200 vs 600! yay! Diana was EXTREMELY helpful with the insurance claim and making sure I would have to do as little as possible on my own. I’m so happy that I will have my 5s back, and its all thanks to the great customer service. Ill never go to any other sprint store again. Thanks again Diana, your a rock star!

The manager at this store Chris was very rude and if I could I would give this store a –star because of him. The other employees are very friendly and willing to help.

I shall never return to the Wicker Park location after coming here. I received a lot of help, and honestly had a great experience!

The worst service. I was given pricing when I signed up and my bill was 100 difference. I was helped by Diana who spoke so fast she didn’t let me get a word in edge wise and than a Myra that acted as if she didn’t even want to work there. I will not be going to this location ever again, heck… I might just pay the early termination fee and sign up with Verizon!