Spa at Loews Chicago

Newest hotel in Chicago. Love the location and the high end accommodations. Great service from everyone.
Great lobby bar and love the restaurant food.

I’ve been getting facials by Greg 1x a month for 8 months now and I love it! The staff are friendly and the ambience is swanky. Inquire into the monthly/​yearly packages — great deals!

The Spa at Loews Chicago was having a deal until the end of August for massages and facials, so I booked a massage to check out the place. It’s located within the fitness center, so the reception desk sits in the gym. The spa is basically two or three rooms within a larger one. The bathroom and changing facilities were nice as were the spa facilities.
My massage therapist was Samantha who did a great job at getting me very relaxed. My only complaint was the music that was playing wasn’t very tranquil– I recall hearing a guitar version of The Beatles «Let It Be». Otherwise, a nice experience but in no way compares to the spa facilities at the Chuan Spa at The Langham.

WONDERFUL HOTEL! Thank you Aaron, Noah and the rest of the staff for making my boyfriend and I’s stay amazing. We also work in customer service with the general public so we appreciate outstanding customer service when we see it! You all went above and beyond so make sure we have the most amazing stay. Everything from the room, to the rooftop bar was terrific. We look forwarding to coming back to Chicago very soon and staying with you. Thanks again!

We were moved here after a mix up at another hotel. Aaron and Noah helped us get all checked in and really bent over backwards to ensure things went smoothly for us. The hotel was nice for the few hours we were there. Great location that was within walking distance of some great restaurants and sight seeing.

We recently visited Chicago for a Trade show. Loews, and a couple other hotels, were suggested by the Trade show organizers (at a discount). I am so glad we picked Loews. It seems as though this hotel is newer and you can tell. VERY clean (and I am really picky about cleanliness). The staff was friendly and super helpful. This hotel is only a few blocks from the Navy Pier and within walking distance of many of the great touristy things. Although we received a good discounted price, I would stay there again, even at the higher price. BTW, the drinks at the bar are very expensive, so be prepared.

Tried to contact them through their website. I’ve waited a week and a half and still no response. While staying there two weeks ago, I worked out in their gym twice. Apparently it is not well taken care of as came home with a staph infection on the back of my shoulders all across my back. The Tuesday I worked out there, I wore a tank top and I believe this was how I acquired it. I understand you can receive a staph infection in numerous ways, but this was the only time I had direct contact with something other than my shirt. The facility wasn’t exactly the cleanest in the first place, but you’d assume a brand new facility they’d sanitize their equipment and floors. What is more disappointing is the lack of communication on their end. I liked the facility, but hate the way they are taking care of it and their customers.

Great hotel, brand new and service is spectacular. One hiccup, was there for business and their bar was slammed and they had one server. Having known they were sold out that night, I couldn’t believe they had one server. He barely paid attention to me, to the point I had to go up to the bar to cash out. It was disappointing however I would still stay there again.

Had the most wonderful experience at Loews this weekend! Aaron checked us in. He upgraded us to the most beautiful suite and answered all of out questions including suggesting places to eat. The hotel lobby is beautiful. The room was perfect! The service was superb! The staff was always available, helpful, and very kind. The location was perfect! We walked and biked everywhere in the city. I would definitely stay here again!

This was the most incompetent and ridiculous experience I have ever had at a hotel. First they lost my reservation but luckily I called to let them know I was checking in late so I was able to take care of that before I arrived. I got to the hotel and even though it was marked as a late arrival on my reservation the horribly incompetent person checking me in (which took about 15 minutes) had booked me as a no show. When I got to my room I had two double beds instead of the king that I booked and they could not get the mini bar unlocked. I have never been more upset with lodging in my life especially at a hotel that charges 300+ a night. This place should be ashamed of themselves. I wanted to stay here to try a new hotel but I will never again dream about staying here. Shame on you Loews. You are a disgrace to the hotel business and I want a refund but don’t believe it would be worth my time to complain to the manager based on how long it took just to check in. This place is pathetic do not stay here!!!

Our business group booked a block of rooms. When many arrived, they discovered that Loews had «overbooked» and there was a mad scramble to place the guests in other hotels. There was no advance communication or anything done to proactively address the problem. The staff seemed to be unapologetic. So far as I know, none of the rooms and expenses were comped or reduced for the three of our group who did stay there. To add insult the injury for those of us who did stay there we had to go through a bizarre procedure of checking out and then checking back in for the second night of a two night stay. The hotel is very nice, but if you can’t be sure that you will have a room and the establishment is run with as slipshod a set of practices as this, it makes little difference.
My thought is that people wait a year or two until they have ironed out the opening glitches.

Attending conference at next-​door Sheraton, stayed here instead, happy I id.
Brand new hotel in great location. Rooms, lobby, gym, and pool are pretty much top notch for any hotel I’ve stayed at. Free basic wifi, great bar drinks, and food that I tried was pretty good for room service. Overall service was very accommodating
A few kinks don’t outweigh postives, e.g. TV not yet working in gym machines. More noise in room than expected via duct system, but otherwise very comfortable.
Definitely would stay again.

Awesome beds, great location, fantastic staff, beautiful décor and rooms! Only problem we had is for a lux hotel we had noise from a lower floor coming through our vents! That was very disappointing. I can’t really believe this is an issue in a hotel that bills itself as luxury. Hopefully it can be fixed! Also be careful in the shower, both myself and my roommate slipped on the smooth surface. The front desk offered us a free lunch at the restaurant next door after complaining about the noise issue. It was AMAZING! HIGHLY RECOMMEND Rural Society! I would stay here again despite the issues because the staff is so great! Oh one last point, the maid did try to enter our room even tho we had the DND tag on the door… Not cool.

Review only of the lounge, ETA
We live in the neighborhood, so met some friends at ETA (the lounge of Streeterville’s new Loews Hotel) for drinks and small bites on a Friday evening
High Points –
*Plenty of space (unless a convention/​conference were taking place, I think you would always find a spot and feel perfectly comfortable lingering)
*Nice cocktails
*Engaged and proficient employees (Courtney :-)
*Nice location
*Classy live music
My Wish List –
*Expected at least of few more of the items (​such as:​specific sausages — blood sausage/​chorizo/​etc​, pickled smoked veal tongue,​anchovies, wild mushrooms, more than one type of pizza​) from main restaurant to be available in lounge
*Lighting suddenly turned up to spotlight brightness in our near-​the-​window seating area (at around 7:45 pm or so) sort of wrecked the mood
Cool spot, great addition to the neighborhood, look forward to trying the rooftop when it opens

I went to the bar restaurant on Monday night to be nicely greeted by a very sweet girl named Courtney who quickly came to my table. I asked her about the drinks, she recommended a negroni which was so delicious! I then ordered the house ground burger which was probably the best burger I’ve ever eaten. Then the manager named Eric came to my table to ask me how my food was, he was such a sweetheart! I informed him that I had never been here before, and he mentioned when I was finished with my food he would give me a tour! I was personally escorted by him around this beautiful hotel. Great experience! Recommend it and the restaurant bar to everyone!

I made a reservation at this new Loews Hotel over St. Patrick’s Day weekend (March 13 – 15). Three days prior I decided to switch to another hotel in Chicago. I cancelled within the Loews cancelation policy AND RECEIVED A CANCELATION CONFIRMATION. On March 15 (the day I left Chicago), Loews charged me the full amount ($ 536). I called and spoke to the hotel and they apologized and said it was a mistake. One week later they charged me a second time ($ 536). I called and spoke to the manager and the back office supervisor. They apologized and said they were refunding me both charged immediately. One week later I was charged a THIRD time. I have now been charged $ 1,608 by Loews Chicago and have not received any refund. Of course they admit this is a mistake and they are very apologetic. But I warn you… This property does not have their processes and systems functional and they will do the same to you. Do not give this hotel your credit card. I have spoken to Chris Hansen (GM) and he admits they are mistakenly charging customers for stays they have not made. I have never been to this hotel and they now owe me $ 1,608. Be warned. This place is a process mess.

I stayed at the Loews the night of March 15^th to celebrate my birthday. The very charming and good looking young man at the hotel’s front desk, Aaron Heuer got me checked into my beautiful king corner view room on the 11^th floor right away.
The room was absolutely beautiful and modern with floor to ceiling windows, a very comfortable king bed, a large flat screen HD TV, the bathroom was stocked with plenty of fresh, fluffy new towels, the shampoo and shower gel smelled amazing.
The staff does an outstanding job on making your stay a special one! I was sent a birthday cupcake a few hours after check-​in, I guess word got around about my birthday because anytime I went down to the lobby or around the front desk, staff would wish me a happy birthday.
My friend joined me at the swanky lobby bar, ETA, for drinks and apps that evening; the duck fat fries with braised short rib and cheddar sauce are to die for!
The next morning I had a fabulous breakfast at Rural Society (check out my official review with pics for Rural Society), located inside the Loews. Rural Society’s general manager, Linh Thanh Pham, is very friendly and chatted with me while I waited for my food. After my delicious breakfast he gave me a formal tour of the beautiful restaurant… I will be back there soon for dinner.
Thank you, Loews, for taking great care of me and making me feel special on my birthday. Many gracias to you, Aaron Heuer!
I love this hotel and will be back again!

Stayed in a Lakeview Suite for 2 nights 3÷13−3÷14. 11^th floor and had fabulous view. Building is new and sparkling everywhere. The best thing about this hotel is the staff. From the valet to bell, perfect. Front desk, perfect. The hotel only opened 2 weeks prior to our stay (which was a heavily discounted intro price) so I will not hold a few ‘bumps’ ahead of a great rating. Everyone was trying really hard. It was my first stay at a Loews property and I would consider staying with this company again. Keep in mind they built this beautiful hotel without a hot-​tub. Doesn’t even seem possible. So if you’d like to soak after a long day downtown, you’ll need to look elsewhere or fill the tub in your perfectly clean bathroom. Which we did but a bit small for 2 people:)
Bonus points for the following great features in our room…
4 USB charging ports, bedside.
Power controlled privacy shades and blackout blinds
Nice smelling body wash (no really:)
Super puffy and soft bath rugs
iPhone 6 compatible iHome radio!

I would be lying to you if I said this wasn’t a great hotel. The staff is kind, the rooms are great, the amenities are top notch. I guess this is to be expected in a brand new hotel. I absolutely enjoyed my stay here. The location couldn’t be any better, the surrounding neighborhood has everything you could possibly need, and anything else is only a short cab ride away.
However, when I got home, I saw that my bill for staying two nights was a full $ 130 more than I was quoted, and yes, I accounted for tax, internet, etc. After calling and getting bounced around to a few different people, I finally talked to a person in the billing department who explained to me that I had been charged for parking.
That makes sense. What place doesn’t charge for overnight parking? Everywhere I have stayed does unless there is a lot outside, and it costs anywhere between $ 10 and $ 25 per night. But not the Loew’s. The Loew’s Hotel charges $ 65 PER NIGHT to park in the garage. I was floored by this. Not only did I not see signage indicating such a steep parking fee, but the valet didn’t mention it either. The billing office lady informed me that there is a sign inside the valet stand highlighting the charge. For anybody who has stayed at this hotel, you know where the valet stand is. It is located inside the little breezeway between the outdoor car loop and the lobby, tucked away in a little alcove. It is a separate entrance from the revolving doors next to it.
Each time I came to the hotel (no less than ten in two days), I tried to walk through the breezeway, but either 1) the doors would not open, OR 2) there was a man standing there ushering me through the revolving doors, so it should come as no surprise that I never saw the sign indicating a $ 65/​night charge for parking. I can only speak for myself, but I find that amount of money to park a car overnight egregiously high and as such, would hope that someone at least in good faith would find it reasonable to inform a person that they were «agreeing» to such a high fee. Had someone told me, I would have found street parking and taken a short walk.
The hotel is unwilling to work with me on this, so frankly, I feel robbed. As much as I would love to stay at the Loew’s again, I don’t know that I will because of this. It feels as if they reached into my back pocket when I wasn’t looking and justified it by saying, «Sorry, but you signed up for this when you checked-​in. Had you just read the invisible print, you would have known this was coming.»
I am giving this hotel three stars solely because of my experience with the parking today. It would undoubtedly be a 5 star rating if they did a better job being transparent about their fees.

This hotel is swank. Rooms are fresh, clean, modern. Staff is über friendly and helpful. Price was surprisingly reasonable. Lobby area is impressive. Nothing bad to say about Loews — I’ll probably come back next time in in town.