Spa 32

If you want to be lied to, denied service, and charged for it, then this is your place
After a hard day, I stopped by this so-​called spa around 1pm to make an appointment for a massage … this is what happened…
Their receptionist took my information, explaining that I couldn’t make an appointment without a credit card and that I’d be charged if I didn’t show (really, she could have presented that information in a more subtle way). I got an appointment at 5pm for a 75 min massage.
I showed up for my appointment 15min late (5:15pm) and the receptionist told me that she already ran my credit card (before 5:15?!), that they’d be closing (at 6pm), and that it was too late. I then explained that I’d be happy to take a shorter service instead (their brochure offered a 40 min service)
The massage therapist (who was standing right there) refused service even though she wasn’t booked and told me that she’d rebook or refer me elsewhere. When I asked why I couldn’t receive the shorter service, the only thing they’d tell me is that they closed at 6pm and that they were ‘sorry’… sorry, I’m calling BS on that one because it looks more like she wanted to go home an hour early.
I told her that I was only 15 min late, that there was no policy about lateness, that charging me $ 75 was unreasonable. She told me that I could use the charge as a credit towards another appointment or that I’d have to pay for service somewhere else, that she’s «sorry» but ‘it’s too bad’, and that I’d still be charged.
When I got the credit card statement, I naturally disputed it. The manager then lied about what really happened and is still trying to get money for a service they never rendered claiming a policy that never applied to actual events. So I showed Visa how they charged me BEFORE the service was scheduled and questioned their so-​called policy. Thank god Visa is keen on addressing borderline fraud like this, issued me the credit, and charged them back… I guess this policy didn’t exist and that charging for a service never rendered is a no-​no after all.
If I had been treated fairly, I might have returned and used «the credit» … but considering how rudely I was treated and the outright lies their manager submitted to Visa, I am, at the very least, disappointed and frustrated that establishments like this are allowed to operate. BUYER BEWARE.