Sonrisa Family Dental

Constantly had to go back because they made a mistake in scheduling with right doctor. Very rude and they make it hard to make a simple appointment

My daughter has been coming to Sonrisa Family Dental for two years and since we have been there I have always had a problem with front desk staff. Even making an appointment is agonizing going back and forth with the receptionist giving me dates and times that I am unavailable after I repeatedly tell them I need a weekend or evening time. Don’t think about using the online appointment system, they didn’t even know what I was talking about when I told them I made an appointment online. But this final visit was the last straw after going back and forth with, yet again, the receptionist telling me that my daughter didn’t have insurance. I can accept if there is a mix up with the system, or if I had to call to sort it out with the insurance company, what I wont accept is rudeness, attitude, and one word «I don’t know» responses and pushing my daughter out of the room without my knowledge as if we are animals. I finally paid the bill so that my daughter could be seen since I waited over six months to get a decent appointment time and took off work to get her there. Something like billing should be done before the patient arrives to avoid any confusion. But, that’s why some people are in these job positions and I must realize that ignorance never prevails. I got the insurance situation straight which was in fact error on their parts, and needless to say we will NEVER return. The dentist are really good though and unfortunately your receptionist and front desk are your first point of contact and who sets the tone for your business, as long as this level of customer service is there, they will continue to loose patients.

By far the worst customer service! If I could rate it no stars I would! I just called today the woman on the other end asked what she could help me with today and I simply asked when I would be available to make an appointment because I have severe pain and discomfort do to a wisdom tooth. Before I could even finish my sentence she said hold on and put me on hold… OK although she sounded so rude I patiently waited 20 min on the phone. So I just hung up. Why would I walk in there if they have poor customer service even over the phone!
*if you guys over at Sonrisa Dental ever read this, make sure your employees are trained to properly greet and help your customers the right way!

I took my 4-​year old here this past Friday on the 4^th. I got to my appointment a few minutes late. I sat and waited for almost an hour after filling out my paperwork. People who had come in after me were served before me. I was upset so I went to the front desk and asked the woman there if I was going to be called next because I had been waiting so long. Fifteen minutes later I was finally called but I was not allowed to go in the back with my child. I don’t know why.
Fast forward, they were supposed to give her the nitrous oxide gas. My kid told me that they tried to give her a shot. RED FLAG: I told them gas only.
About ten minutes after going in the back, a dentist informs me they were unable to work on my daughter’s teeth because she would not let them.
At this point why did they not let me come in the back? Lastly, I noticed that my daughter’s lip was lopsided and she was drooling. An hour later it was swollen, so I chalked it up to being numbed and she probably bit her lip. Today, on Sunday, she has a huge white scab on the inside of her lip. What the he**??
The staff did not give me any information about follow-​up care or anything. All they told me to do was make an appointment with a specialist. I even had to ask for my own referral to go someplace else. Maybe they didn’t know what they were doing. Unfortunately I was very displeased with the service and I will never return there. In fact, I’d like to write a letter to whomever runs this location. Their ship needs to be tightened up!