Sears

So, a lot has happened between me and Sears since I first wrote this review, and I can’t even lie, I feel a little bad about how harsh I was. In July I bought an air conditioner from here because it was so close to my apartment. I mean, it was totally busted and nobody in customer service could help me because it wasn’t home delivery (that’s what you get for going to your closest option), but they took it back and refunded me and the people working there were pretty nice. Recently I had to buy pillows. Ugh, I’ll just go to Sears, I told myself before stomping over and having a pretty nice interaction with the cashier. The people here seem friendly aside from the fossilized appliance man collecting dust upstairs. I kind of feel for them just cause this place is a total ghost town and they all look bored out of their minds, but at least this place is putting effort into window displays now and trying to spruce up. Still kind of wish they would just gut the damn thing and renovate it though, considering what an addition it would be for shoppers hitting up Mariano’s.

I tried to buy a Kenmore AC window unit. With card in hand, I was eager to get my shit done and leave. Oh no –not so fast, that’d be too easy. I-​Pad register stations didn’t work and old dude I had ringing up my purchase shuffled me between not one but 3 register stations, 4 attempts to check out and repeated attempts of having to repeat my bloody purchase information.
Sears salesfolks –if your sales checkout technology doesn’t work, use a hard wired register to get the job done and chuck the iPad if it doesn’t work.
After the last attempt to checkout failed I told the guy to forget it. He tried to say he could use the regular register instead. After 4 attempts of register musical chairs NOW he is going to use the bloody regular register? Nice.

This was the worst shopping experience I’ve had in a very long time. Saw a wiedler weight bench on sale for 59.99 online so went into the Lawrence location to purchase. I had been there a week prior purchasing a $ 500+ grill that I would have returned after this experience if I didn’t spend 2 hours putting it together. Found the bench and after sitting around in fitness for 10 mins with no associates I grabbed the price tag and went to electronics where Fredy helped me. He put it in handheld and said two available but he wasn’t sure if they had it. Made a couple calls to check 10 mins later he said they don’t have it and just tried handing me back price tag I brought over? I asked if he could sell me the floor model? No, that wasn’t an option but said maybe he could order online for me. Asked for my phone number and said ‘oh, you’re not a member of our discount program. I can’t really help you. It would be more expensive if you ordered it online’. Never offered to check another store. You guys lost a lifetime customer off one transaction.
Sent from my iPhone

How do you rate a place that corporate gave up on? I don’t blame the employees, they do their best and then some to keep the place tidy but after awhile the attempts prove futile. (Think cleaning the tombs of Giza with a Swiffer) The building itself is a relic to a different era. Nothing about it screams modern but that may be why they attract a solid Latino populace — reminds them of the nice place back home — -or maybe not. All in all Don Draper wouldn’t touch this place for his account portfolio despite being from that era. As far as my shopping goes, I needed a bigger sales price nudge to get me to drop fourteen dollars on a pair of socks. I’m that cheap and don’t care about my feet. And so it is…

Operations Manager, David Mahood, meet and exceed my customers expectations by being competent, attentive, friendly and professional. Such a commitment to great customer service is to be commended. Thanks Dave!

I lived near this Sears from 2012 – 2014 and went there several times. I ended up buying a microwave there for my new apartment when I moved last year.
I always found the staff friendly and helpful and it was so convenient when I needed a new appliance. I also bought a bread machine and a handheld vacuum there. The appliance sales staff are knowledgeable and helpful — just try to find that at Best Buy or Target!
Today I had an even better experience buying my first new TV. I always had used or handed down TVs and both my old TV and the converter box are nearly worn out. It was time for a new TV and I had no idea what to look for. I didn’t even know TVs have built-​in converter boxes now, until I went online to buy a new one.
After lots of internet research and a price check at another store, I went into this Sears and the electronics associate helped me make sense of it all. We determined I could get one of the smaller Samsungs. The TV was on sale and there was one left.
On my way there I had done some other errands and already had two big heavy shopping bags. The associate got me a cart and took me downstairs in the elevator to get my new TV. The associate in the appliance pickup department walked me out to the street and hailed a cab for me so I could get everything home.
It was an excellent experience. :-) This is the way shopping should be!

I always agree to come here with my boyfriend when he decides he needs to add to his already enormous discount sweatpants collection and I regret it every time I step through the doors and under the epilepsy-​inducing flickering fluorescent lighting. How do the employees not have migraines ²⁴⁄₇? Everything looks like it has been used and returned. Since 1995.
Organization? No. This Sears is obviously some kind of interdimensional wormhole, where various clothing and home goods from across time and space pop into existence kinda just wherever they want. The possibilities are endless. It’s a quantum singularity in that you can find all goods and no goods at once. Dora the Explorer pillow with mysterious tear near the corner? You got it. Bear-​shaped toothbrush holder? 10 in stock. Call in advance and ask if they have that elusive toaster you need? «All we got are toasters, that is literally the only item we carry. Come on in!» Except then you go and there are no toasters.
I feel like if I hid in the middle of a circular rack like I used to do as a kid, I would be inexplicably trapped forever and be a forgotten old skeleton.
1 star for haunted house potential near Halloween.

There are deals to be had at this Sears… I’ve found really nice clothes for cheap here, and they have nice rewards with Shop Your Way where I get 20% off and $ 10 off (in «points», kinda like Kohls Cash). Kinda reminds me of a ghetto version of Kohls or Target. Yes, it’s run down and kinda sad looking. But I can find all the same deals and prices I find at Kohls or Target. And as I don’t drive, this place is so much more convenient that either of those big box stores — close to the El, Metra, Buses (wheras Kohls is close to nothing). A bonus, as this place isn’t super busy, it’s easier to find staff to help you (yeah. try to find some staff at Target).
Wish more people would get over the vintage exterior (it was built in a different era, folks!) and look at the nice clothes and homegoods. Seriously I’ve bought nice sweaters and shirts here for like $ 5 to a few cents from clearance. And I’ve also paid full price ($ 34) for some really nice Dockers pants I love.

The complaining people on here can go shop at Macy’s and pay 80 dollars for a sweater. I will take their deals and shop at this Sears. The staff was super friendly to me, and I’ve now been there twice in two weeks.
I feel bad because the building is so nondescript on the outside that everyone thinks it is closed, but that’s just because there are no windows and the whole thing is just a big brick wall. Inside, you get great deals, and where else in the city are you going to go and peruse appliances that’s not a huge pain in the you know what? This is my new hidden gem for economical clothes shopping! They are having great January clearances. Btw, you can still park in the lot down the street that has Mariano’s and LA Fitness. There are still some parking spots slated for Sears.
I am sorry Sears is in such bad financial trouble, and I hope this location lasts.

Horrible customer service. Feel bad for the employees and their families, but it is no wonder this company will be out of business soon. Would have given zero stars if that was an option.

No one offered to help us.
When I went to the customer service check out station, I had to keep telling the clerk that I was hard of hearing because she was speaking so softly and quickly that I failed to understand what she was saying.
When I requested a gift box, she said they didn’t have any yet, but that I could go somewhere else in the store to purchase one.
When I requested a gift receipt, she told me I should have asked for one at the beginning because she couldn’t get one without voiding the transaction and then reentering everything.
I told her I didn’t have time for that.
I now remember exactly why I hate shopping at Sears!!!
In addition, despite sale signs, it was impossible to easily determine what was on sale and what was not on sale because the items were grouped together.
So — avoid this place for the following reasons:
1. Poor programming of register functions
2. Poor signage
3. Lack of customer service
4. Poor training of salesclerks
5. No effort to meet customers needs (speaking clearly and louder, asking if item is a gift before ringing it up, not having gift boxes)
I definitely do NOT recommend Sears, and hope to avoid it in the future.

I am shocked of how no matter what Sears you go to everyone of them have a differnt process and when you call customer solutions to help out they will place you on hold for an hour at a time and blame you for not following what should be there process!!! i will never buy from here again!!! This company has no clue how to problem solve or how to make the customer happy after a month of errors on their part.

Such a great location, great building and space but hasn’t changed since I was a kid. We loved the candy shop and went over their with our parents to shop and get candy. I wish they would rehab the inside and clean it up. Maybe now that Mariano’s and LA Fitness has come in they might but Sears isn’t in the best of financial shape. I do wish Sears was because it was a go to department store in the neighborhood.

So, this is a Sears. Not my favorite store in the universe, but definitely not the worst place to buy something, either. This Sears is… run down. It’s not the fanciest branch of the store I’ve ever visited, but it definitely wasn’t a total hellhole or something. Really, this Sears does its job: it sells clothes and other wares at decent prices without being overly classy.
They could do a better job of rearranging the clothing at the end of the day (refolding and rehanging) since some things seem torn through, thrown back in the wrong sections and plainly wrecked near the end of the day. We came in to find a quick suit for my husband and it wasn’t super easy, but it wasn’t hard. Lots of things were mixed up and it was hard to tell where sales were since not everything was put back correctly, but we finally found what we were looking for and got out of there only $ 100 poorer.
I don’t think I would come here for any clothing any time soon, but Sears appliances are always cheap and — generally — the service is spot on. This isn’t the fanciest Sears (or store) in the world, but it gets the job done. And parking on the street is available ALL THE TIME, so you might as well stop in.

Even though I reviewed the garden center, and even though I pass this store more frequently than you say «awesome» in any given week, I really didn’t know that this store was actually open, until I went looking for some new blue jeans. It popped up on my search. And while I was ready to to buy jeans at the Gap outlet in Logan Square, I ended up coming here. F.Y.I., jeans at the outlet are $ 59.00 and up. Levis jeans at Sears are $ 39.00. Now is that a good reason to avoid Logan Square, ‘er what? While I only let myself buy one thing when I shop, I have to say they have some pretty nice men’s togs here. And name brands, too. Levis, Lees, Structure, etc. I could definitely see coming back, ya’ know, shoppin’ local and all, supporting the underdog. ‘Cause while I have to say the store may have little appeal to someone who’s really into retail, it works for me, with a decent selection, reasonable prices and no crowds.

The building this Sears is housed in is a gem of local architecture. The first floor is clothes, shoes, pajamas, jewelry, and accessories… all mildly out of style but sturdy in substance. That’s how Sears does clothes people.
The real treat here is the second floor. I usually take the wickedly old escalator located in the center of the store. No shopping cart side car like target, and keep your hands on the rail! 2^nd floor is appliances, small and large, linens, bedding, TV’s, and tools.
I hope Sears makes it… I really do. But this store is kinda linty and dusty, not terribly appealing when shopping 3D. It is a fun step back in time walking through here, though.

Usually in a pinch, I can go to this department store to get Xmas gifts. I can about 90% of the time find everything that I need. The store is laid out well enough that assistance isn’t needed.
Surprisingly enough, in the spring, their floral section is pretty decent and not that expensive.
However, I just heard that the parking lot down the street where you can get keys made and get your car serviced was leased to Mariano’s. Interesting that a Mariano’s will be in that lot. Can’t wait. Hopefully with the new store coming will bring more business to this Sears. I believe this is one of the oldest Sears in Chicago.

Oh boy. I’ve searched high and low, and I’ve finally found a store that’s as disorganized, dingy, and downright depressing as Wal-​Mart. And it’s only a few blocks from home.
Ten years ago, I bought a vacuum cleaner from this Sears. About five years ago, I found a blouse I liked there. Neither of these shopping experiences formed a burning desire in me to return.
Picture a sunshiny day after Thanksgiving — the sunniest of Black Friday shopping days. Picture me, in my little apartment kitchen, trying to heat up a cup of coffee and discovering that my microwave oven no longer microwaves anything. Since ice coffee is no longer in season, I pondered — where is the best place to buy a very simple, small microwave? My glance fell on the stack of Black Friday circulars piled on a dining room chair. «Hey, wait a minute,» thought I, «Sears sells kitchen appliances! Maybe they have something!» The sales circular did briefly mention microwave ovens, so, MasterCard tucked safely away, I walked over to the hulking Sears store on Lawrence Avenue.
The store was crowded, but not crazy busy. The clientele is a real cross-​section of America, excluding only those people who speak English. Twice, someone made announcements over a loudspeaker system, but they were only in Spanish. I watched shoppers to see if anyone was diving for the exits, in case there was an imminent bomb threat in the building, but apparently not — nobody seemed to pay any attention.
Remembering the blouse, I drifted through the women’s section. Sears seems to have an excellent selection of blue jeans, blouses, and slacks in sizes 1x, 2x, 3x, and in women’s sizes from 14 and larger. Thanks to Weight Watchers, I couldn’t find anything in my sizes. I moved upstairs to appliances.
There were plenty of TV’s on sale, and a sales clerk directed me pass the rows and rows of large kitchen appliances to a corner where a few microwave ovens were perched on metal shelves. I only saw Kenmore brands. There was a sign saying, we will match competitors’ prices, but who besides Sears sells Kenmore brands? K-​Mart? I only saw six or seven microwaves, all of them way bigger and fancier than I needed.
I wandered on the 2^nd floor over towards the bedding section. They seemed to have quite a bit of bedding on sale, but, unfortunately, most of it looked like poor quality. I bought 400-​count sheets on sale about a year ago at Bed Bath & Beyond, and there is no way, now, that I will buy sheets that you can almost see through, they were so thin. No thanks.
Judging by the amount of shoppers I saw carrying Sears bags, this store is still meeting someone’s needs. Just not mine. Can’t imagine any reason why I’d ever go back.
Two stars because the lights and heat were working just fine.

I must admit I have’nt been in a Sears store in a few years.
When I was a kid, like 40 years ago,(yes, I know, I am ancient!)
my mom used to take me to the Sears at Irving Park and Cicero and I believe it’s still standing. As am I thank god…
Okay, so today I walked into the Sears on Lawrence Avenue because
I needed some new work out gear since tonight I will be hitting
a very trendy gym with my Aunt Arlene.
Actually, this is the première gym in the city, The East Bank Club!
Can’t go in there wearing old stuff so wanted to buy new stuff,
so I did!
Found some comfy Everlast workout pants and a t-​shirt with
Mario, Luigi, Bowser, and Yoshi… hey, these are all my favorites from
Mario Kart.:)
But, even though I found the stuff I needed This store was dark,
gloomy. disorganized and just depressing.
So cluttered, had a hard time finding what I wanted/​needed.
Then I waited in what I thought was supposed to be the line
at the check-​out and then dude tells me the line is over there,
not where I wasted my time for the last 5 minutes but «over there».
Oh, no he did’nt… but, yes he did.:(
But, sears has one glimmer of hope in a phenominal employee
named Wanda, please give her a raise, she was the one
bright spot of my visit…
They tried to get me to sign up for a Rewards card but I informed
them I don’t think I’ll be coming back anytime soon.
So, Sears on Lawrence, gotta say it, I was disappointed big time.
But, to Wanda, Thank You for being so great, I appreciate that
alot.
At least I got my stuff for my visit to the East Bank Club.
Hey, Oprah goes there, gotta look good.:)

My mom is like those Dex Knows commercials. I don’t know how she does it, but she seems to know where everything is; I can’t decide if I find that trait useful or annoying.
My hunt for a new fridge took me to Sears. When I told my mom this she rattled off the two closest Sears locations and asked me which one I was headed to. She noted that this location was really old and «it’s been there forever»; well, I believe her. The store still had some original art deco escalator signs and other vintage accents. It’s probably a really nice old space, but there’s so much merchandise crammed it, you really can’t tell.
Despite its vintage-​ness, I wasn’t wild about this store. When I walked in I expected some floor plan or signage directing me to the various store departments, but no such luck. Fortunately, I found someone to direct me to appliances rather quickly.
I’d probably give my experience here two stars, but I admit that I was in a slightly foul mood. I blame it on the idea of this unexpected big ticket purchase at just about the worst possible time; plus it isn’t even a fun big ticket item!
Anyway, that was probably part of the reason the salesguy really bugged me. Captain Obvious followed me around like a puppy dog, asking me some inane questions. Such as, am I looking for a fridge, while I’m opening and closing them and checking price tags! Asking me how I measured my fridge? With a tape measure, duh (I had already told him I knew the size I needed)! I also didn’t appreciate his efforts to try and upsell me, if I’m looking to buy the Hyundai of fridges, don’t try and sell me a Benz! I mean I just need something to hold my Brita, beer, condiments and the odd food item.
After we got on the same wavelength there were only two real fridge candidates. Both were more expensive than near identical models at another retailer, even with their Sears card 5% discount and factoring in delivery and take away.
Bottom line: It’s a Sears, it’s got the stuff you expect, just in a really cramped space. I won’t be clamoring to return to this location any time soon.