S & S Heating & Cooling

Marcos was thorough, fair, and helped me fully understand our radiator system. Working flawlessly (and quietly) now.

Hi Ethan– I don’t believe we ever spoke but thanks for your response. As you point out– you are in business to make money. The fact that you tried to charge me 600.00 despite my warranty and I was able to have a new company come in to do the same work for 240.00 is evidence of that.
Any arrogance or discourtesy on my end came only after many long phone calls with your confused, disorganized and rude staff. I would characterize it more as sheer anger with having to deal with your company and its failure to stand by its work. Here you continue to evince a finger pointing attitude at the customer which only serves to make you look bad in this or any other venue. The unit has been well cared for (as our management co. will attest) and if you sold me an inferior product (as you suggest in your 1^st point) that just points out again how untrustworthy your company is.
And yes– I did provide you with the current phone number– for 3 years running. And using «having other customers» as an excuse for poor record keeping just makes your office people look amateurish.
Again– I understand the need to make money, but care for your customers and hire techs who behave professionally and I’m sure the money will come. And stop always blaming your company’s victims… er customers :)

Had a leaking radiator that needed a fix, ASAP. Called Sunday night and had our call returned first thing Monday morning. Due to nature of our leak, they had someone at our front door by 9:30 AM. The guy who showed up (Pat?) was awesome — solved the problem in 30 minutes. He also did a checkup on all of our other radiators in the apartment and made sure everything checked out.
Price was also very reasonable.
Would recommend to anyone with heating issues.

THIEVES & LIARS!!!
On or about December 15, 2011 S&S Heating and Cooling was engaged to replace a hot water boiler in a 21 unit apartment building. An estimate of $ 40,000 was provided and accepted by TFP LLC and provided a $ 20,000 deposit toward the work.
S&S subsequently replaced the boiler and was required to provide documentation for the insurance claim for TFP to receive insurance reimbursement and subsequently pay the balance due to S&S. S&S provided erroneous and incomplete information to the insurance company delay payment and resulting initially in the denial of the insurance claim. S&S reviewed its documentation and realized that they had failed to provide information that was required and later did so. The end result was the insurance company paid S&S the final balance due for the work that was performed in the middle of February 2012.
On May 1, 2012, I received a letter postmarked April 30^th, 2012 stating that there was a mechanic’s lien placed on the property that work was done for a balance of $ 15,464.87. No prior conversations or correspondence was received. When the company was called, Natalie who answers the phone and takes nearly all customer calls in the six months that I have done business with S&S stated «yeah we know about that.» She went on to say that Tom, the owner, was going to have to call me back. I have not heard anything back.
S&S Heating and Cooling received one-​hundred percent of the monies due to them 75 days prior to filing a mechanic’s lien. They are using improper collection tactics to overbill for work performed.

These guys were really great. When my heater broke down this winter they were able to come out and fix it a really reasonable rate. A lot better then what four seasons quoted. Also, the new motor they bought happened to be defective. They came back out and replaced it right away! The repair named Mark was really fast and professional. I will definitely be using them again if needed!