Ruff Haus Pets

Whenever I walk into this store they are super helpful. A nice range of pet supplies and honest opinions if you’re hair getting started. Prices are quite competitive considering most of what they carry is healthy and organic! Shop small.

So I’m compelled to leave a review after my experience shopping here today. I’m a regular customer of this location. Also used to shop at their edgewater location prior to their closing. They participate the belly application for customers to check in and to receive discounts based on visits. I received enough points to get 10% off an item. I also received an email for this reminder. I came into the store today to purchase my usual treats and dog food. When I checked into belly app, it showed my 10% points. I also showed my email for the discount I received. When I asked for the discount neither of the workers wanted to apply. They first said I need a belly card. Then when I told them i have the app on phone and I don’t have a card, I tried logging in and their app wasn’t working. They also had the computer turned off prior. Regardless, of the 10% discount, would have been Aprox $ 3.50 off one item. I ended up leaving the store for the simple principle of they should have honored the small discount for a regular customer. Instead they insisted they couldn’t provide discount. It’s really not about the $ it’s more about that if they choose to participate in the belly promotion that gets customers loyalty, they should return that loyalty as well. It’s too bad this happened and I won’t be back. I prefer to purchase from local businesses but ones that appreciate your business as well.

I recently started buying food, treats, clothes, doggie shoes a year go for my 2 dogs little chihuahua and cocker spaniel .
Unfortunately cocker spaniel passed away from old age. But she get so many great staff from Ruff Hause for past year. Specially new collars was so adorable whit Ninja Turtles, she get salt Sox shoes which is very light and have no weight and she was enjoyed her walks as a senior dog in snow cold days, Great food and treats
My little Chihuahua have a lot of cozy sweaters and coats, balloon boots, she love :“Stella and Chewy «Ruff Hause always have different flavors to choose, which is really great since she is very picky.
Sales guys Ryan and Lucas very helpful and can answer ANY type of Questions u may have. Which is very helpful for person like me. Who is not really understand difference in dog food specially
Shop is very cute and have very unique design. Very friendly atmosphere is there. I meat 2 super frendly and cute dogs there. One is beautiful, very friendly Pitt Bull girl Kaiser. She is most sweetest dog I ever meat. Since my chihuahua is not friendly sometimes. Other is ZooZoo who was sweet sleeping on tree for cats very lovable.
I send everyone I know to this great place

We just walked out of the store and I had to write a review for the great service and kind help! Ryan helped us for about 15 minutes, answering tons of questions about the different food options for our newly adopted dog. He was knowledgeable and friendly with us and super sweet to our pup. When we mentioned her aversion to treats and hard kibble he voluntarily peeked at her teeth and offered her a freeze-​dried treat that she loved! We appreciated his time, patience, and attention.
They also have a great policy – all food is guaranteed! If Greta doesn’t like the food we chose we can bring it back. And they have «buy 12 get the 13^th free» programs with their food, too. So glad to support a local business that will help us do right by our new girl.

Terrible establishment with an owner who should be ashamed of himself. I used to love this place until today when the owner’s dog viciously attacked my dog unprovoked in the store. The light brown pit bull ran out from behind the register and jumped on my dog’s back snarling and bit him repeatedly on the neck and face until the owner came out and yelled at him to stop. The owner said it was «just for show.» I’ll never be back and I would caution anyone from ever bringing their dog in the store.

I have frequented this local gem for the past 12 years or so. I’ve always had such great friendly experiences. They offer an awesome selection of both dog and cat food. Also an awesome variety of toys, treats, the best poopy bags, and fancy leash and collar sets.
I highly recommend this place.

I found this spot while walking my dog to explore the new neighborhood. Since it’s only been about two weeks since I moved to Chicago, I didn’t know many people to get recommendations for local pet shops. I typically like to support local shops and avoid large chains stores if at all possible.
Just on a quick glance, it looks like they have a decent selection of toys and other items. They did not have Holistic Select but the dude there was helpful and made several other suggestions. I ended up opting for Fromm which I have heard of in the past. He gave me free samples to try to see if my pup would like the food.
He’s really not a picky eater… needless to say, he loved it.
I went back the following day and bought the 4lb. sack.
I’ll be coming back for sure for some winter coats and boots for my dog (which by the way, he took time to measure my pup’s paws to figure out the size). I’m sure he’s going to need it for sure for his first real winter!!!

I went to this store over the weekend to try to figure out the best food for my dog– she has been having gastrointestinal problems. The staff person seemed knowledgeable and was helpful. Really cool toys, too.

Great location and great selection of high quality, well priced products. The employees are knowledgeable and thorough, and will generally give you all the attention you need to make a decision. They helped me a lot when I was planning for my puppy and going through the early stages of figuring out what I needed.
As much as I try to think of this as my friendly neighborhood pet store, though, I just can’t make it work in my head that way. The employees are sometimes totally friendly and welcoming, but other times the same exact employees will be sort of distant and snobby and rude. It’s really weird. I feel like I never know if they’ll be in a good mood when I walk in. I keep my fingers crossed.
I find myself headed to 4 Legs over on Damen more often — even though they charge higher prices and are not as conveniently located for me, they are consistently friendly and helpful every single time, and have a similar great selection.

Super helpful, nice selection

They carry high quality treats and food and have amazing prices. Zuzu is a great sales pet too.

Located right by the Rockwell Brown line and the late (ish) hours makes this a super convenient spot for me to come and grab dog food in my way home. They carry Fromms, and also a ton of treats. My favorite is their selection of Chicago sports shirts for dogs. Let’s just say the Blackhawks tended to win games when Ginger was wearing her little shirt.

This place recently opened a store on Granville in Edgewater. I went in there today for the first time to try to buy football jerseys for my two puggles.
I WILL NEVER GO TO THIS STORE AGAIN. It is two blocks from my apartment.
We walked in (my two puggles and me) and as we rounded the displays there was an unleashed dog sitting in the middle of the floor. I was surprised. I stopped in my tracks and asked the guy behind the counter if it was ok for me to be there with my dogs with this unleashed dog.
THE GUY BEHIND THE COUNTER WAS A TOTAL ASSHOLE.
His response to my question «Hey is this cool with me having my dogs here?» was «He’s a puppy.»
Yeah idiot. I can see that. The responsible question from another dog owner is whether in this tiny space there is going to be a problem. Is he always unleashed in there? How are you going to control him if they all suddenly don’t get along?
I told him I just wanted to know if it was going to be a problem and again he said «He’s a puppy.»
Again, idiot, that’s not what I asked you.
I won’t shop anywhere for my dogs where the people who work there are such idiots about animals. And so incredibly rude. If the dog is friendly, just say that when I ask you the question. I can see it’s a puppy. That’s not what I wanted to know.
Way to go, asshole. I’ll keep my $ 400 – 500 per month in business at Bark Bark Club where they know about dogs and are not rude pricks.

We’ve been going here for years and always feel like we are getting quality food for our three kitties when we visit. Spot and Cisco, shop kitties, are an added bonus! We’ve even bought a giant cat tree made from an actual tree – it could not have been a bigger hit. Even our geriatric siamese who has stopped jumping on counters absolutely loves his cat tree and behaves like a much younger cat since we bought it for him.

The customer service here is above and beyond. I’m making it a point to buy as much of my doggie purchases here as possible.

My go to for all things dog/​cat food. Rich is super helpful, friendly and has a great space with his kitties and pup around. If he doesn’t have something it’s special ordered and there within a few days. Also has a great selection of raw food which both of my animals inhale! So happy to have found this place and known by name by the staff. Really great place!!!

I live right across the street and buy all of my dog food from Ruff Haus. The owner is extremely knowledgeable and helpful. Highly recommend this place if you are looking for great quality and friendly service.

I first visited here about 7 years ago when I adopted my first pitbull. I was unsure what to feed him, and the owner was there and gave me lots of advice and samples. He was extremely friendly. I bought my dog a collar here, and came back several times over the years for treats and food.
We now have another puppy and she needed a collar, so I made the special trip to go here to get it. Two girls were working and they did nothing but DOTE and love on my little puppy. Everyone is always so friendly and warm here. Its one of the best dog shops in chicago, as far as variety of what they carry, knowledge of the staff, and just overall good conversation.
so happy this place is still around and doing strong!

I’ve passed by this place on occasion, but never checked it out. Finally, one day I did — and I was glad! It’s a cute little shop, and they have a good selection of all-​natural food for pets. I went in there looking for a replacement food for the Purina stuff my cat was getting. I had a picture of the package, and I showed it to the girl who was working that day and asked if they had anything similar. She directed me to try PureVita, and said I could exchange it with the receipt if the cat didn’t like it. Turns out, he did! Plus, it strongly resembles the food he had before; he’s picky. She also recommended some good wet food as well.
Any other time I’ve stopped in, I’m always greeted warmly, and the staff, from what I’ve encountered thus far, are friendly and helpful.
All in all, great place — I highly recommend them :)

I moved in to the Albany Park neighborhood 15 months ago and as a HUGE small business supporter I felt compelled to quickly locate all new, close-​to-​home businesses that I’d frequent in the years to come. Ruff Haus was my closest pet supply shop so I designated it as my new favorite.
I should say, I only adopted my dog Chauncey Billups Vanderhoff, this February. I finally had a reason to shop there outside my needs for my dog walking/​pet sitting business, Rover-​Time. Becoming a pet owner is really something. Ruff Haus has been there for us every step of the way. They got our guy on the right diet, that he loves. They helped find just the right products to improve his dental health. They found treats for us that has aided in his training and in dealing with his horrible separation anxiety. And they’ve found toys that stimulate our boy, excite him, and make his life that much more fun. We really can not thank them enough.
I love coming in here. Each time I walk through, I’m acknowledged and thanked for stopping by. Ruff Haus has a talent for hiring fantastic folks, who know their stuff. It’s good to have this place nearby. I feel so lucky!

I have pretty strong feelings about what I feed my cats, and I love that Ruff Haus carries the best food, including raw food! They don’t normally stock the brand of litter I use (Swheat Scoop), but they will always special order it for me. Everyone who’s ever helped me out there has been ultra-​friendly.
I usually ride my bike (which sometimes makes for an interesting ride home, depending on how much litter/​food I’ve purchased), but the fact that the store is right off the Brown Line makes it super-​convenient for me to stop by on my way home if I’m not on my bike.
The only issues I’ve ever had were about a year ago when several times in the same week I showed up during normal business hours and no one was there. (If this happens to you, it usually means they ran down to Beans & Bagels on the corner to grab some coffee & they’ll be right back.) Slightly annoying. But the owner bought me tea from Beans to make up for it … and it hasn’t happened in a long time. So 5 stars is definitely merited.

This shop is right on the way to my vets office, so when I am in the area I tend to stop in. I don’t have a cat or dog either, but since I have rats, who can play with and eat most anything, I still stop buy and usually wind up buying something.
The staff here is very helpful and have even offered to special order items for me in the past (paper pellet cat litter if you must know my rats are litter trained). They do have a really nice selection of toys and treats here for both cats and dogs. (and rats but they don’t know that yet well if they see this they will know).
There are some treats here that my boys like that I can’t find in other stores. They have some treats called grandmas which are all natural crunchy meat balls. My rats love the chicken parmasean ones. They also have all the Zukes treats your heart desires.
If you get lucky you’ll see the two adorable shop kitties. Spot and Cisco.
I am glad that on a whim I decided to stop in, my boys are now the most spoiled rats on the planet.

While waiting by the Rockwell Brown Line Station for the train to pass, I suddenly squeal «OOH! Look, dog stuff!,» and grab my husband’s arm, and drag him into the store. It was rather refreshing to go into a pet place that did not resemble a warehouse. I assume this is what one would consider a «pet boutique.»
A stunning variety of collars, leashes, food, toys, and all possible manner of things to spoil the special furry friend (canine or feline) in your life. Since my girl is a spoiled brat, I knew that I would have to get her something. We were greeted kindly, and asked if we could be helped in finding anything in particular. Nope, just browsing. And I love a place that allows you to browse without breathing down your neck.
Well, I knew she needed a new collar, and I was in love with a thick black leather studded one. But gazing at the $ 65 price tag, made me think twice. But I ended up choosing a smaller red leather studded one. (By the way, my dog looks bad-​ass wearing it.)
I did enjoy the visit here, and hopefully I can find a place closer to home similar to this, so I can splurge a little every once in a while on my baby.