Rogers Hyundai

Great service, and the facility provides food, drinks, and wifi for working while you’re waiting.

Everyone was very courteious and helpful. My vehicle was dropped off for recalls on its appointment date It was serviced and returned to me same day. Very happy with the service here it’s my second time bringing my vehicle to this dealership Will definitely return here for any other service needed

Definately liked the way that you have 3 seperate lines for services. It speeds up the waiting time for Oil Changes … Dwayne & Derrick are the Best!

Always a great customer service experience from speaking with Mary Boyd to the expert service team and free car washes

Great customer service I take any car that I have there for repair. People are nice the work is good quality, some people think a dealer will rip off customers but not here the prices are reasonable.

Brian the service manager is back and taking care of business! Your in good hands! This service department has gone through its peaks and valleys. It’s definitely on the upswing now that Brian is back. Thanks Monte…

Great experience always. Anytime i bring my car in for service it gets handled in a timely fashion and they are very accomodating.

My service advisor Derrick along with Dewayne and Paul took care of my truck. The went above and beyond my expectations.

By happenstance I was informed that Rogers Autogroup was having a special sale in honor of the Labor Day holiday. I phoned twice and spoke with Jacquie who was very nice, told me that the information that I had received was indeed true and she made an appointment for me to speak with a salesperson. My appointment was with Sean B. and he made my experience the best I’ve had when purchasing a vehicle. He is very personable, and what impressed me the most was him asking me what type of car I was looking for and what I wanted to spend each month on the note. In the past I’ve had salespeople tell me «this is the car you can get» whereas Sean B. said tell me what you want and I will make it happen. Needless to say I purchased a car that I really love and they accepted my ’99 Acura as a trade.
I really had a great experience. Thumbs up to Rogers Autogroup and Sean B. for his expertise.

I’ve been to Rogers for all the service on my Hyundai and have been disappointed each and every time. First be prepared to wait HOURS for anything even if you make an appointment. Oil changes will take 2 – 3 hours, I’ve had 3 and each time it’s the same thing. Today, when I brought my car in for minor service (installing a clip, oil change & checking a tire) the only thing the service associate asked for was my phone number. He never indicated the service would take all day, that I would need to drop my car off instead of waiting, and never offered a ride with the ride service Rogers provides. I waited for FOUR hours in the waiting room before I was finally told I shouldn’t be waiting, that the car wouldn’t be finished until 5pm. Possibly the worst customer service experience I’ve ever had & DEFINITELY the last time I come to Rogers.

Came in knowing what car I wanted and what price I wanted to pay. They got me exactly what I wanted, my only disappointment was it took 4 hours to close the lease and it wasn’t until I was ready to leave that they gave me the deal I wanted.
Buying a car is a dance and I don’t mind it… Especially when the people I’m dancing with are very friendly which everyone there is. I would come back and recommend these folks but like every dealership you need to do your homework in advance and be prepared to spend some time there.

Great experience returning my car to the dealership for a lease termination. Mike Levango was extremely helpful and accommodating as was the gentleman who drove me home after. Thank you for your help!

These guys just make my Hyundai happy!

Walter was great! I got a great car that works with my budget. This the second car I have bought from them!

Hello! Im back fellow Unilocalers!
I’ve had my Hyundai Elantra over 1 year.
Its a very comfortable and spacious compact car.
Walter, Frank, Bob, MJ are just a few of the hardworking and very courteous and helpful people in the service dept.
I took my car in for a recall (noones perfect) they provided a courtesy ride
and…
The drivers at Hyundai are very safe, pleasant, experienced and enjoyable to talk to.
They always go the Extra Mile…
.

Appointments have no meaning. I have a 2012 Hyundai Sonata Hybrid which I purchased at Rogers in April 2012. I have had the exclusively service my car since purchase. In the past they have always honored an appointment for a timely servicing. On Friday June 26 I had an 8:10 Am appointment for an oil change and a minor warranty replacement. I always wait and are out generally within two hours. They told me that they could not guarantee that my service would be done by 4 or 5 PM in the afternoon. This is not service. An appointment is a waste if time. I left and within an hour had my oil changed. I suggest not bringing your car in for service that isn’t there.
S Morris
Chicago

Do not go here for service. Had my Hyundai in to have the wheel bearings replaced (which per Hyundai were still under warranty) and they outright refused to replace them, claiming the the front hub assembly was not covered. Hyundai offered to call the dealership to confirm the warranty and suddenly no one was available to answer the phone there. Then they claimed the noise I was hearing was caused by worn tires. Bought new tires elsewhere and the noise was still there. Ended up taking my car to a different Hyundai dealer and they fixed the bearings with no issues. The work took about an hour and a half. Obviously, this dealer is only out to milk the customer.

As always you make my visit easy and simple. 18 years working at a dealer going on my day off isn’t what I want to do. However Shawn in service is awesome! I met Isaac today as well and he had no idea who I was but he was so nice! Both are great, thank you as always!

We have had great experiences with Rpgers Hyundai so far. We leased our brand new Hyundai Santa Fe in June of this year and the whole experience was seamless. From the moment we told them what we were looking for, what we were willing to pay per month and how much we could put down, they met our needs. Our payment is actually lower than we planned!
Yesterday I had to bring the car in before work for an oil change (covered at no charge by our lease) and to replace/​repair the rear driver’s side turn signal (also covered under warranty. I dropped the car off at 8:00 a.m. and received a phone call at 9:25 that it was complete. The Customer Service in the Service department was wonderful and they even gave me a ride to work! When I picked up the car it was ready to go, and at no out-​of-​pocket expense.
Overall, our experience here has been wonderful!

I walked into this dealership thinking that I would be buying a new Hyundai Sonata Limited for a great price. I now know why they were able to offer such a great price as we e-​mailed back and forth, it’s because they didn’t actually have any of the cars that I had been given a price quote on to sell! You can offer any price on a vehicle to get someone into your store if the vehicle doesn’t actually exist! One of the more frustrating aspects of this was that I had specifically called 25 minutes before heading to the dealership and was told they had 8 or 9 in stock at that very moment!
Anyways, this place is why dealerships and salesmen get such a bad reputation. They were more than willing to engage in fraudulent bait-​and-​switch tactics to try to make a sale.
Needless to say, I walked out of the dealership and sadly drove home in my old 2002 Nissan Maxima.