Robert Deaver, DDS

I appreciate that Dr. Deaver always strives to be on the leading edge in dental care. Dr. Deaver has been the dentist for me, my husband and my children for many years, and our dental needs have gone far beyond periodic cleanings and occasional fillings. I trust him totally with his advice and direction on a number of more complex dental procedures that involved him, the orthodontist, and an oral surgeon.
And I think you learn more about a person when things don’t go as planned.
Recently Dr. Deaver went out of his way when a procedure he was helping coordinate across several doctors didn’t go smoothly. Even when Dr. Deaver was out of town giving away the bride, he was on the phone helping us solve things over the weekend. Yup, he cares for customers that much.

Both Drs. Deaver and Alnoman are great. Fast, pain-​free, and helpful. I feel fortunate to have found this office.

I have been going here for years and don’t know why I continue to do so — just spent 11 minutes on hold to make an appointment only to then be hung up on — when I called back, I was sent straight to voice mail. Unfortunately, this has not been my first negative experience with the front desk. I bet I can make an appointment and a visit somewhere else before I even get a call back. So much for longevity and loyalty — I’m out!

I first went to Dr. Deaver in 2009. I did not have a single thing wrong with my teeth but because my job offered health insurance, I went to get an annual check. Dr. Deaver identified several things that were wrong with my teeth and within a month of my first visit, I had had one root canal surgery and one wisdom tooth extraction.
The next time I went, he found more things wrong with my teeth and before long, I was referred to get a couple more root canals. Meanwhile, the bridge he placed over my root canal «collapsed» within 3 weeks. When he was putting it back, he chipped an healthy tooth that now had to be fixed. He said he won’t «nickel and dime» me and fixed that tooth for free. Hmm… I wouldn’t have paid for that anyway. If he had made me pay for it, I would have taken my business elsewhere. I don’t like to pay for something that I didn’t ask for. I was pretty annoyed at this point.
Then the next visit I go, I am suddenly now seeing a different doctor, Dr. Sangalang who works with Dr. Deaver. He seems like a good person but he had no real history of what had been done to my teeth before. It took him a while to figure my history from my chart. Between him trying to fix some more teeth, get more bridges over the two new root canals and fix a cavity, I had paid over $ 3000 in dental work in one year and a half!
Today, yet another «fake» tooth that Dr. Deaver had previously attached came off (this time, it only took about 8 months or so).
Since my last two times, I’ve been having the very bad feeling that this place deliberately finds flaws in your teeth and then chips and nooks other healthy teeth so they are guaranteed return business. I am done with patronizing dishonest and dubious business practices. I work hard for my money and I am not willing to part with it just to add to someone’s bank balance.
I will be going to a different dentist from now on. While I used to be impressed with Dr. Deaver’s practice, I no longer have anything positive to say other than the fact that he does have great staff, people who really care and work with you on payment plans but other than a great staff, in my opinion, this place does not deserve a penny more of my hard earned money. I am done!

Very friendly, knowledgeable, and skilled. About as painless as a dental visit can be. Love his primary dental assistant – she does this weird tapping thing to your face as you get novacaine and it actually works, so basically the shot feels about as bad as a mosquito bite. Love that you can put your earphones in and just zone out during the procedures. They’re great with appointment reminders and free wifi while you wait for your appointment. They most always run on-​time, so if you get there 5 minutes before your appt you’re golden.

Disappointed to say that my last few visits here have gone farther and farther downhill. I made an appointment for a cleaning 6 months in advance. The morning of the appointment, someone in the office called and left me a message saying they’d have to reschedule me because that’s when the dentist has lunch. Ok. Why even have that time slot as an option then? I called back and said I would be able to come in 30 minutes earlier than my scheduled time, but couldn’t do any earlier than that. When we got off the phone I received an email confirming an even earlier appointment time that I never agreed to! Annoying.
The appointment was mediocre and felt rushed. The dentist spent about 5 minutes with me, and explained nothing except that I’d have to come back for a follow up. Lately I’ve been getting booked with the other dentists in the office instead of Dr. Deaver, and have not been impressed. Dr. Deaver does a good job of explaining everything so that you know what’s going on with your own mouth. The other dentists — not so much. The hygienist was distracted and kept looking away, causing her to polish and suction the outside of my face many times. She did apologize, but kept doing it anyway.
Everyone working the front desk was rude and cold and clearly did not want to be there. How do people with such crappy customer service skills even get these kinds of jobs?
I used to go out of my way to recommend this office to my friends and coworkers because of the good experiences I’d had. But not so much anymore.

I have gone to Dr. Deaver for a number of years now. I don’t understand why some of these reviews are less than glowing. I know what a bad dentist is since I had two of them prior to Dr. Deaver. Dr. Deaver is very professional, has a great sense of humor. He is always available to talk to me about what the best procedure is for my dental health. Also, since I don’t have conventional insurance, options and discounts were made available to me.

What is the difference between watching SNL and going to the dentist? At least at your dentist, you’re guaranteed one good laugh! Actually, a visit with Dr Deaver is not only fun but quite informative. His technique and mannerisms are heads above the rest. I have trusted him with my choppers (all original!) for over 30 years and as well as my family’s. He’s an A + dude!

I found Unilocaler’s feedbacks and reputation about Dr. Deaver and thought it should be a good place. I used to go there for routine checkup and cleaning for a couple years. It was ok. About a year ago, my old crown was off and I made a new crown at this office. They did horrible job. The color of crown was not matched with my other teeth and it was too big to fit. I complained them but they did not fix it well. After a year later, it was off. I complained about it but they said, «we cannot do anything because it has been a year.»
I am very disappointed. Do not go there. They only care about quality of customer care but their dental skills are horrible!!!

I had set up an appointment nearly a month ago and was asked by the receptionist my insurance details which I provided. I’m still new to having insurance so I asked if this appointment would be fully covered and I was assured yes it would be. Today I was called to confirm my appointment and I then asked about what were the details of the appointment I was told that it would be some X-ray’s and a cleaning. When I heard X-​rays I once again asked ‘is that something that I would have to pay extra for?’ and was again assured that I was 100% covered.
I get there and proceed with the x-​rays (by faulty equipment I might add, as the machine suddenly stopped half way while doing the 360 x-​ray and I was told that I would have to do it again). After I am done the doctor was about to see me when the receptionist rushed in and stopped the procedure as it turns out I was on an HMO plan and they only accepted PPO. So I was informed of course that I was actually not fully covered and that the x-​rays were going to cost me 80 dollars. I am incredibly mad as I knew shit like this could happen which is why I asked twice, but was told both times that I would be covered. I got there 15 minutes early, so if the receptionist had done her job then maybe they wouldn’t have fed me the line twice that I would be fully covered.

I love modern technology because it’s meant to add value to your life. Dr. Deaver on the other hand is old school but I’ll swear by his quality of service, personal attention and experience in dentistry. I have been a regular here for the past three years and even though he doesn’t have all the modern equipment, and that includes the premises, he rocks!
His assistant Lynn is so polite and friendly that if you entered his clinic in pain, it would probably recede before you got to see the doctor himself. I have had cavities filled; cleaning done by Jackie and it’s always a pleasurable experience. Something that’s rare to find at any dentist. Having had experience with other dentists, I would give Dr. Deaver an A+. He is the best dentist in the city and I wouldn’t think of seeing any other. A definite 5 star rating!

I went here for 10 years, recommended the office to a dozen or so people (most of whom also become patients), and always had pleasant and thorough cleanings (+1 star for that). BUT, if you have the misfortune to move and need copies of your records and xrays (less than 18 months old), prepare to be disappointed and get pissed. I was told (depending on the day and who I was speaking with) that:
— my xrays were in the mail (never arrived)
— could not be mailed because there weren’t any in my records
— they were in storage and would not be retrieved
It was that last bit that made me furious, and was repeated the last few times I called. My request to speak with the dentist was met with a chuckle. As the patient, the xrays are my property (part of medical records) and were paid for by me/​my insurance. Because of this, I had to have a new set of xrays taken at my new dentist, exposing myself to an unnecessary dose of radiation and lengthening my appointment.
Also, now that I’ve had fillings done by another dentist, I realize how shitty the ones are that I had done at Dr. Deaver’s (by him and two other associates). The colors don’t match and they rise off my tooth quite a bit. I went back to get one of them adjusted (i.e. sanded down) once or twice but they said it was normal. Not so, since my next dentist did two perfectly smooth, color matched fillings in similar spots!
Negative shout out to the front desk staff who can barely keep yawns at bay while checking you in or out.

I hate going to the dentist, even for a cleaning. Heart races (a bit) then when I face replacement of an old filling. But in Dr. Deaver’s hands… even a pollita like I am, was calm when the drill began.
So never fear, there is a dentist centrally located in Chicago for you.
Thanks Dr. Deaver.

I had a loose crown and he was able to see me within a few days and fix it at no charge. Great service from the team.

I really really liked Dr. Troy the dentist from Iowa, but when he left the practice I was assigned to Dr. Sangalang who seemed nice. Unfortunately the crown that Dr. Sangalang gave me fell out after a year. I put the crown in a baggy and went to the store to get something to put the crown (temporarily) back into place. I was really freaking out about this and on top of everything, the crown (and baggy) was not to be found when I got home. Ugh. So I called the dentist office and they reassured me that everything was okay (even though I no longer had the crown) and I should just come in and they’d take care of it. Cool. So I go in and they tell me that my insurance probably wasn’t going to cover it since so little time had passed between crowns on that particular tooth, but I shouldn’t freak out if it’s denied. Wow, how nice. I don’t have to worry. Dr. McLean give me a very new and improved crown that seems decades ahead in technology than what I had before. Nice.
Well, I get a bill for $ 665. Um… thought I didn’t need to worry. So I call and am told «well you didn’t bring the tooth back.» I was never told that not having the tooth was a problem until after they billed me. I had been told at least three times by two different people that I wouldn’t have to worry if insurance didn’t pick up the tab. After hearing my complaining they came down to $ 465 and allowed me to pay it back over three months, but I’m still annoyed. This is a lot of money and I already paid a lot of money the first time this tooth was done.
Dr. McLean does a very good tooth. I’m happy with it. I’m bitter about the reassurances and BS however. Not sure if I can ever go back there.

It’s been a while since I’ve posted a review but there’s a reason for it. I had to take a break. Still hitting some awesome places and some not-​so awesome places but here I am to BRAG about my dentist.
Dr. Deaver’s is the epitome of what we call great customer service. I searched high and low for a dentist but I found this GEM right here on Unilocal. I used Unilocal to search for my dentist instead of going through my health plan. For one, the reviews are always honest and the feedback is truly spot on…
He is honest and thorough in his work and truly follows up on claims. I can get in and out pretty darn quickly when I have an appointment. He doesn’t let you sit in the waiting room more than 5 minutes before you are seen. He is thorough in his work as well.
Recently, I had a retainer to break and he didn’t charge me for fixing it. Typically, this would never happen. He even hooked me up with free dental strips to keep my pearly whites shining. Can’t beat that when we know how much those treatments can cost. LOL!

These guys messed up my teeth and didn’t admit it.
I had been seeing Dr. Deaver for a couple years of routine checkups and cleanings with no problems. I liked Dr. Deaver a lot. He’s funny and seems like a nice guy.
About a year and half ago I went in for a regular cleaning and there was a new Dr. on staff named Sangalang. After the hygienist cleaned my teeth Dr. Sangalang came in to do the checkup and told me that I had fillings that needed to be replaced. I had no problems with my teeth but I figured he’s the Dr. and knows what he’s talking about, so I had him replace the fillings.
The process was extremely painful. Apparently he didn’t administer the Novocain correctly. After the couple of weeks the pain still hadn’t subsided to I called up the office and asked if Dr. Deaver could see me since, at this point, I didn’t feel comfortable with Dr. Sangalang. Dr. Deaver took a look and said he’d replace the fillings again! This time with a sedative filling since there may have been damage to the root.
He replaced the fillings and told me that after a few weeks my teeth should start to feel better and then he’d have to replace the sedative fillings with permanent fillings (Awesome! a 3^rd filling replacement!).
After a couple of weeks, sure enough they began to feel better. I was still having pain when chewing something crunchy or cold, but it was better then constant pain. So I made my appointment to have the fillings replaced again.
When I went in Dr. Deaver looked at my teeth and said «You’re all set.» «No» I said, «You told me you had to replace the sedative fillings with permanent ones.» «Nope, you’re all set» he said. At this point I thought either my memory must be going, or Dr. Deaver is pulling the wool over my eyes in order to get out of doing more free work on me. Either way, I was out of there. This time for good.
After a few months my teeth were still sensitive to crunch and cold so I decided to try another dentist. My new dentist replaced the sedative fillings which were clearly not permanent. Since then I seem to be on the road to recovery but the teeth are still somewhat sensitive.
I wish this never happened and I’m writing this review in the hopes that it won’t happen to others. I notice that Dr. Sangalang has since left Dr. Deaver’s practice. I really wish Dr. Deaver hadn’t tried to pull the wool over my eyes. Otherwise I’d still be seeing him.

Six months after my last trip to Deaver’s, I had an exam at a new dentist where they found five cavities, two of which were in an advanced state of decay, bad enough that they had clearly been deteriorating for years and may need root canals. I showed my x-​rays to a third dentist, and they confirmed, said that two were in very bad shape (thought one may need extraction) and identified five others.
I had been going to Deaver’s for years now, and while we had scheduled a filling for one of these teeth (apparently years after it had started to decay), I had no idea that it was this bad, or that I had all of this other damage. My earlier complaints now seem picayune, but thank goodness I acted on them.
The most positive takeaway I can summon here is that you should get a second opinion from time to time, even when you trust the authority of your expert.
For the record, I’m not interested in starting a dialogue. I am merely reporting my experience to others like me, who pick service providers based in part on Unilocal reviews.

Wonderful service. We had a client in town whose crown fell out during a meeting and we scheduled an emergency last-​minute appointment with Dr. Deaver. They saw him immediately and did not charge us for the serivce. The client was Japanense and did not have US insurance and it was the kindest thing. Thank you Dr. Deaver! Huge points in my book — I might even swtich dentists!

I have been going to Dr. Deaver for about 10 years. He is rated as one of the top dentist in the city for a reason. He is outstanding! They are in an older building and don’t have all of the flashy new equipment that some dentist have, but they honestly don’t need that stuff. Technology cannot replace experience and it isn’t free. Equipment costs are ultimately passed onto customers. Dr. Deaver keeps his prices fair because he is careful about buying stuff they don’t need.
Dr. Deaver has been there and done that. He is a caring person that does everything he can to accommodate his customers. The guy even recently broke his ankle and came in and was working on patents. He never missed a beat. Many dentist only care about how much they can charge you. Dr. Deaver sincerely cares about his customers. If you are looking for an experienced dentist that puts you first, Dr. Deaver is that guy. You won’t be disappointed.