Ritz Cleaners

For over 25 years we have taken our dry cleaning and business shirts here for laundering. It is now under new ownership. Within the last month, 3 of my husband’s business shirts have been ruined: two from rips and puncture marks on the collar in the exact same place on each shirt and one from bleach on the collar. No monetary relief was offered and the proprietor argued with me that the damage was because the shirts were getting old. I brought the shirts to another dry cleaner who confirmed that the damage was due to failure to change the padding on the pressing machine that damaged the first two shirts mentioned. The bleach issue became my problem even though this shirt has been laundered exclusively by them for the last 3 years. I will not be taking any business here again.

I went to get a few pairs of pants cleaned. none of them had pleats when I went in… all of them had pleats when I left. Not a huge deal probably except that I looked like a middle aged accountant the next time I wore them, but if they don’t care about this obvious of a detail I probably wouldn’t trust them to do something drastic.

This past winter my zipper broke from my favorite coat. I took it to this cleaners and explained that I wanted the zipper fixed. She asked me if $ 48.00 was ok for her to charge me, I told her I paid $ 50.00 for the coat brand new and that $ 48.00 was ridiculous since I can buy a new coat, she started talking in another language to an old woman sitting on a chair sowing and started auctioning the price to me, I got her to go down to $ 38. I told her I would be back because I went to the store to buy a new coat and they didn’t have anymore of my coat so I went back and settled on the $ 38.00. She promised she would have it ready the next day. When I went to pick it up the zipper was fixed, for $ 38.00 I kind of expected at least a quick surface cleaning but not even that! I found a new place for all my tailoring needs.

I’ve been bringing my boyfriend’s shirts and suits here for about three months and no complaints so far. The owner is very friendly every time I go and the prices are good. I haven’t had any of the issues the others have and will continue to come here until given a reason not to.

I saw the sign in the window for Ugg cleaning and after a few harsh winters, I thought my Uggs deserved (and needed) a good cleaning. I figured I hadn’t seen Ugg cleaning advertised in other places so I’d try it. When I dropped my boots off, the person behind the counter was eating a very strong smelling fish dish, which is not the nicest smell to walk into a cleaners to. It took over a week to get them back and after $ 28, I am not impressed. They are a bit cleaner but not worth the wait or money.

Not recommended! Went here for a hem to one pant leg and it came undone within a few times of wearing it. When I tried to get the owner to fix it again to compensate for a poor job before, she started yelling at me that I would have to pay full price again. I’ve also had drycleaning done here and the woman always seems to be in a grumpy mood. Based on my last experience with the hem, I will not be back. They also overcharge. Better prices at New Town Cleaner just down the street.

DO NOT GO TO THIS PLACE… THE OWNER IS CRAZY AND PHYSICALLY ASSAULTED ME! …I am seriously not joking.
I took a dressing in to get altered, when I went to go and pick it up I couldn’t find the ticket… she basically said she couldn’t find the dress with out the ticket. I told her the exact time and date I dropped the dress off… I left irrigated and looked for the ticket for three days. I called everyday and she then informed me that I picked up the dress already and then changed her story and said I probably brought it to a different dry cleaners… I insisted that she does have the dress and this was not the case, she then said that I can come search the store and look through every item myself… great service.
I got there the next day and she still said that she never received the dress and for me to go look through everything… not once did she even attempt to help me look. I went through all the dry cleaning and then started looking under the counters which made her irate. She started screaming SHUT UP! SHUT UP, even when I wasn’t saying anything. She told me that she was going to call the police and that I was crazy, which I told her to go ahead, this dress is very important to me and I wasn’t leaving until I looked through ever inch of the store. She then took my purse and dumped everything in it on the floor. I continue to look on the bottom shelves and she started hitting my back telling me to get out and that I was crazy. It was at that point that I found the dress crumpled up in a box with the ticket (that she never gave me attached to it) I quickly cleaned up my purse grabbed the dress and the ticket… she wanted the ticket back and started hitting me trying to grab the ticket screaming… I basically left the store with her hitting and screaming at me half way down the street… it was such a scene.
I have never, ever experienced anything like this in my life. This women is nuts! I am thinking about pressing charges, but right now I am happy I got the dress back.
DO NOT GO HERE!!!

Like the others, I too wish I had read the reviews on Unilocal before dropping off my slacks to repair a rip in the back.
I was told the cost of the repair would be $ 8, then when I came to pick them up it was all of a sudden $ 10. And the work was not well done. Won’t be going back.

Wow. A lot of negative reviews for this joint!
While I can’t say I’ve had anything dry cleaned here, I have brought two different garments here on two occasions and both times, the work was done right. Also, they’re fast and inexpensive — I brought a dress in yesterday afternoon and today it was ready for pickup. The damage? $ 3.50.
There is somewhat of a language barrier, but it seemed to work out pretty well when I simply pointed to the torn seam and showed her how I wanted it sewn up.
I’ll update after I return with a heap of dry cleaning!

Do not go here. I went once and I will never go back.
When I brought in a pencil skirt to be dry cleaned, she marked it as «blouse» (or something that was not «skirt») and I corrected her before I paid, but she stubbornly said «no, that’s the way I mark skirts, I mark them as blouses. When you come in, I’ll bring you a skirt, not a blouse, don’t worry. This is just how I label things.» And then when I came in to pick up my things, lo and behold, there was some random person’s blouse and my skirt was nowhere to be found. I tried to reason with her but she was really defensive and basically made me feel like I was crazy. I kept insisting that she check for my skirt, and it took about 4 times of asking her for her to finally check. Obviously she was wrong, she found my skirt, and didn’t even apologize.

Omigawd! I seem to be on a roll with terrible alterations. Ladies and gents, cave emptor! Learn from my mistakes. I wish I had checked on Unilocal before going there.
Last spring my husband had suit pants altered here, and they did a fine job on those (thank goodness, as the pants were for OUR wedding). So when I needed to have a Vera Wang bridesmaid’s dress altered for my friend’s wedding, I trusted Ritz with the job. I decided to take a pair of J. Crew chinos that needed to be taken in (hem and inseam) as well.
BIG MISTAKE. It took Ritz a month to finish the two items, which had me worried to begin with. When I finally picked up the dress, my first freak-​out occurred when I couldn’t even zip it up, it was so tight. Not only that, all of the stitching is sloppy and uneven. The dress barely fits now and looks horrible. I wish I could have Ritz redo it, as the alterations weren’t cheap (and I feel the onus is on them to fix the situation) but I absolutely do not trust them with the dress.
The chinos? They managed to get the fit right on these, and everything seemed fine. Until I wore them to work. By mid-​afternoon, all of the stitching had started to come undone.
I hope this review saves someone out there the nightmare that I am trying to resolve.

Regular dry cleaning is fine. The owners have always been very nice to us.

This place is bad news. DO NOT COME HERE FOR TAILORING.
I came here because of convenience, and because it had a sign on the window that an «expert tailor» was available.
The standard dry cleaning was fine, but the tailoring is far from it.
She did alright on the hemming of pants and skirts (crooked, but passable), but when I asked her to narrow pant legs on a couple of pairs of pants and take in the waist of a blouse (totally possible according to other tailors) she refused on some items but said she’d do it on a couple of the pants.
When I got my items back, AFTER PAYING, I discovered that she only did the hemming. I was charged for the rest of the work. She watched as I picked up my clothes and paid for them, saying nothing. Did she think I wouldn’t notice that the pant legs were the same as when I brought them in?!

DO NOT GO HERE!
I realize that’s a pretty strong statement, but I’ve honestly had several dealings with these people. If it were possible to give this place zero stars I would. They barely speak English, and if you can’t communicate through their quasi sign-​language and heavy accents they will ridicule you for it. It might be convenient, but it’s not worth it. This place has ruined many pieces of clothing of mine, while denying it and trying to charge me to fix it, which they can’t. If you feel like gambling and taking a chance on this place with your expensive clothing. well, best of luck. If you care about your clothes, don’t let them touch it. Stay as far away from these people as you can.

Really great dry cleaners, very conveniently located. I always drop my stuff off while I’m doing groceries at the nearby Jewel! Very convenient and fast, friendly service too.