Renaissance Properties

I see two listings for Renaissance Properties. I wrote a review for the other instance, and am writing the same review here as this one has the proper address and people may be more inclined to look at this record.
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I lived in an apartment managed by Renaissance Properties for one year.
When viewing it, the agent said the property had AC, which it did not. We were told the apartment would be cleaned, and it wasn’t. I pointed out several specific areas to be cleaned, including, but not limited to, the kitchen, windows, common areas, and the bathrooms. All that happened was a once over on the bathroom. We asked for several improvements to be made, we were told they would be made, and they were not.
When I complained that the windows wouldn’t close properly in the winter I was told «there’s nothing we can do about that». The heat heat on our side of the building was too hot, and on the other side of the building, I was told, it was too cold. When I complained about the heat I was told that my roommate and I had to sleep with our bedroom doors open.
Our apartment had an excess of bugs, and our landlord seemed unresponsive and uninterested in helping us with many of our issues. I heard equally frustrating stories from neighbors.
I am very happy to no longer be living in a Renaissance Property. I constantly tell people that it is the worst apartment I have ever lived in and the landlord was the worst I’ve ever had.

I currently live in a Renaissance apartment. Martin is a very good landlord and a pleasant man who takes care of his properties and immediately addresses maintenance issues. I complained once that the maintenance men had walked all over my bathroom rug with dirty boots and Martin washed it for me, himself!
When I moved in, I was promised additional storage but that was not the case. Perhaps that fact had not been communicated to the agency? (benefit of the doubt) During my first year, they decided to install central heat/​AC — which means my «free heat» when away which costs $ 600+ per year. To convert to central heat/​AC, they removed my storage pantry and I had to live in filth for 3 months. (again, storage disappears) However, when it was done, they paid for a cleaning person, so that was nice.
I personally have not had mice, but I know that my neighbors have. (I have two cats, so perhaps the rodents just avoided me) Martin put up a notice about exterminating, so they did try to address the issue.
My rent has been raised every year except the year of the heat/​AC conversion (when I lived in filth for 3 months). The apartments have a lot of vintage charm, but the kitchen is not very user-​friendly and storage is an issue. I personally believe their properties are over-​priced and intend to move, especially since the Jewel on Southport is now closed for heaven knows how long. I wish I didn’t have to move, but paying the equivalent of $ 1325 (rent + heat) for a one bedroom in this market — even a pretty one — is silly.