Remy Hair Shop

DO NOT COME HERE FOR BRAIDS.
I got my hair braided at Remy Hair Shop yesterday, and in my opinion these are the ugliest box braids I have ever received. I initially spoke with the stylist, Erica, over the phone to make the appointment and ask a few questions regarding her services. First red flag, she didn’t know what the «no knot» braiding method was. I don’t think you can call yourself a professional hair braider AND charge the same price as a professional hair braider and not know what that method is. It’s one thing to not know how to do it but to have never have heard of it?! Second red flag, the majority of braiding styles on their Instagram are from the Internet not of her personal work. Third red flag, when I called to make the appointment they quoted me a price $ 30 higher than what is listed on style seat. Business 101, if you’re running a promotion, remember you are running a promotion don’t rely on customers to remind you.
Now when I arrived for my appointment I showed her a picture of the style I wanted, which was a style from my regular stylist who is out of town. I repeatedly told her to follow this exact style, and I also told her on the phone AND several times in person how long I wanted it. She did neither. Fourth red flag, she told me she didn’t know how to make box braids fall above the bra strap without burning the ends. Ladies if you’re stylist tells you she doesn’t know how to change the length of braids to your desire, run. Fifth red flag, when she got to the top of my hair she proceeded to attach medium sized box braids to very thin edges. I had to tell her that it wasn’t a good idea to attach medium braids to a small section of hair and she agreed with me. When she finally finished I realized this was not what I had asked for, she offered to redo it and I let her redo a portion of it still not great but I didn’t want to sit there any longer. Currently, my braids are extremely tight and I have a throbbing migraine. They only go in one direction… Good box braids should be able to go in multiple directions even before they grow out. Also, I’ve been getting braids long enough to know that they aren’t supposed be this tight and you shouldn’t braid box braids on the scalp like you braid when you cornrow. If you have a headache a day after braiding don’t let your stylist tell you this is normal. Also I have several hairs sticking out of my braids, I asked is that my hair? She said yes, would you like me to cut it. No of course not. Additionally, she didn’t even finish the braids. Most of the braids stop halfway and the rest is unbraided extension hair. In my opinion that’s just laziness and not taking the time to throughly finish a style. I’m sure Erica is still learning, but if that’s they case don’t give me the professional rate give me the student discount rate. Lesson here is I should have waited for my regular stylist to return from vacation. See here for no knot method:
…

I went to Remy Hair Salon Yesterday for the 1^st time. I got the sew-​in special which included hair. Great deal! My hair was done by Kay. After being braided I sat in her chair and my sew-​in was complete in about 40 minutes, fastest sew-​in I’ve ever gotten. Although fast, it was still neat, full and secure. She kept checking in with me making sure I was comfortable and that my hair wasn’t too tight. Overall great experience and I’m very satisfied with the work.

This spot got 1 star because Unilocal made me rate it. I waited a month before writing this review because I wanted to make sure that all irritation had left me to avoid writing an unpleasant review. I scheduled an appointment with KayLux using StyleSeat. When scheduling an appt on the site I was required to leave a credit/​debit card to secure the appt. I received a confirmation email confirming the time of 1:15p for 12÷20÷15 the address of 1325 S. Wabash Ave and the stylist phone number as well as her email address.
The confirmation also went into detail about the cancellation policy of being charged 50% of the services price for no shows&added that there was a 15 – 20 min grace period.
I arrived early at 1:05pm upon arriving the address was not visible and the Blue Awning of 1325 was for a business called Asian Outpost. I finally just stood in front of 1325 (Asian Outpost) hoping to see something resembling a beauty salon.nothing. After about 10 minutes I returned to my car and called the stylist at the phone number I received on my confirmation email –it appeared to be a Google phone number and was routing me to voicemail. I left 2 messages-​I then emailed her twice stating I was at 1325 S. Wabash Ave but, am unable to find the entrance. I received no call back, no reply to my email and then I text her and of course no reply.
It is 1:30p at this point and Im now nervous about being charged for services. I get back out of my car and see a small unmarked building tucked in the corner underneath the same blue Awning as the business Asian Outpost. I go in at 140p (10 min after my grace had expired) and was met by an extremely unprofessional and unhelpful receptionist stating that Kay had left for the day. I told the young lady that Ive been calling, emailing and texting the stylists for the past 25 min with no response. The receptionist asked what number was I calling-​I recited the number to her and she said”Kay has a 312 number –I dont know what that number is that you’ve been calling” I stood there initially in a state of disbelief and replied ”but, there is a 15 – 20 min grace period of which expired 10 min ago and you’re saying the stylist is gone?”The receptionist replied ”yep” and then walked away from the front desk.
I finally received a reply back from the stylist on Monday stating she apologizes for the confusion –the shop called her and told her what happened and she can reschedule me if I’d like. Do I need to add that I received a text and email alert stating that a withdrawal of $ 324.00 was attempted for services?! I emailed Kay informing her that an attempt was made to w/​draw funds to which she replied ”that’s your problem”. Lesson learned and I’m still unsure if this was some sort of scam or just plain unprofessional and reckless.

I just left Remy Hair Shop and I LOVE my hair. V was my stylist and she did an amazing job. I got a sew in with minimal leave out. V asked me what I wanted and then made suggestions to let me know what would work. She told me everything she was doing to my hair and told me how to care for it when I got home. The atmosphere of the shop is laid back but professional. Everyone laughs and jokes but are attentive to their customers at the same time. The only con was the amount of time it took (but it is the beginning of the new year and I booked two days in advance). I would definitely go back again.

Two stars for a kind staff (except one). Everything else was disappointing. I was on time, first thing in the morning, with braiding hair in hand because I had stopped by to confirm the details the day before. I still waited an hour and a half to get started. Evidently there were staff issues. When I did get started, the stylist was very nice but also very slow with braiding. She was trying to get it right and I appreciate that. However, she mentioned that my hair would only take about an hour (I was expecting two MAX). It actually took FIVE AND A HALF HOURS. I provided pictures of the size and style I wanted and we confirmed before she began that I wanted it just like the picture. What I got were very small braids that only resemble the pictures in pattern. I did say it was ok to make them a little smaller because she mentioned that too large might stress the hair. But what I got was completely different from what I wanted. I was already running late after being there all day and really didn’t have any time to discuss it. Maybe I would’ve had better luck with a sew-​in but for a simple braid style, this was really bad. I really wanted to like this place because it would’ve been a convenient option but I just can’t.

Kay and Ty were fantastic! I came in with tangled hair from my previous sew in and they definitely took care of me. I travel so much on tour it’s hard to find good quality hair salons for black women on the go. They were quick, professional and personable. Next time I’m in Chicago and I need my hair redone or touched up I know exactly where to go!!!

It’s always a good time at Remy Hair Shop! Kay offers and laid back environment where you are just one of the girls friends hanging out at the salon! Unlike other salons, Remy is prompt for my appointments and I don’t find myself waiting for hours for my service
I have been getting my hair extensions done there for about a year now, and I get quality hair that I can re-​wear after a good wash and deep condition. I get my hair redone about every two months because I am a business professional and like to keep it fresh. I can easily wash my hair at home with the hair in, or every once in a while I treat myself when there is a wash and style sale.
If you are an easy-​going, fun woman who is looking for quality hair care in styling for a reasonable price, this is the place for you.

DO NOT BRING YOUR BUSINESS HERE.
I was gifted a Groupon for a manicure pedicure. HORRIBLE customer service. I made an appointment 48 hours in advance. Upon my appointment time I still had to wait for 15 minutes. My appointment was for 1 pm on a Tuesday and I didn’t leave until after 5 pm. The nail tech was HORRENDOUS, didn’t clip my nails or even them out with the nail file. Work was subpar and I was with this tech for the ENTIRE 5 HOURS.
I wasn’t able to even get the no chip as the Groupon deal advertised because their nail polish is literally trash. They are all dry, used up and the nail techs work was incredibly streaky. After all of this foolishness they still expected me to pay.
The absolute worst place. They wasted hours of my life on something that should have taken tops an hour. Incredibly disappointed.
Prices not listed anywhere. It is a complete rip off.

I have been going to Remy Hair Shop for almost 2 years. In that time period I have had 8 sew-​ins done by Kay, the owner. In between each sew-​in I religiously went in for general upkeep, washes and styles, every 2 weeks. My first and 6^th sew-​ins were my favorite. The positives are she can actually do hair and she tries her best to give you the style that you want. The staff are also friendly. However I’m sad to say that for the past few months I have dealt with and noticed some negatives that cannot go unaddressed. Every woman who goes to a salon wants to have a Cinderella experience. My experiences have been like a roller coaster; starting with me being satisfied and then declining to me being dissatisfied with my last few appointments. I think it stems from the lack of attentiveness, respect, and timeliness she gives her clients. On one occasion I was given hair that started shedding in clumps after the 3^rd day. I complained about the hair. Even staff members acknowledged the hair was not a good quality for what I paid. I had to wait almost 4 weeks to get an appointment to get new hair. Today I had an appt at 11. I arrived on time but was not acknowledged nor told she was running behind schedule. Instead folks just walked by me, and chatted until 11:30 when someone finally decided to wash my hair. This is a reoccurring thing. I didn’t leave the shop until 3pm. The lateness is not something new for me. Honestly, I used to be able to deal with it because I liked the quality of work and the friendly staff, however lately I have not been happy with the quality of work. This adds to my frustration when I’m waiting for so long and then after all that waiting my hair isn’t done to my liking. Recently I went to get a tighten, wash and style. After leaving the shop the closure piece came loose and I noticed threads were showing. I called and explained this and they stated they couldn’t fix it right away because they were «busy» and instead offered me an appointment a week later to come in and have it fixed. Who wants to wait a WEEK to get something fixed that just happened hours after leaving your shop? If you or one of your staff members didn’t do something right for a client then wouldn’t you want to fix it right away? Isn’t that fair? You have the clients money so shouldn’t the client have what they paid for? The quality of service is not at the level it used to be when I first became a loyal customer. With my last two sew– ins I had issues with closure pieces not blending and shifting as well as the quality of hair being subpar (breakage, lack luster, lots of shedding) after just a few days of my sew-​in. I’m not even asking for much except the assurance that my hair will look great and that I will be given proper treatment as a customer if and when something goes wrong with their work or the hair they provide. Prior to my decision to post this I did attempt to voice my issues to her however I don’t think it was received as intended. I base this off of the declining treatment I have received since then. It really pains me to even post this but I’m so disappointed and a bit heartbroken that I have been forced to make the decision to no longer be a client. Any place that I pay my hard earned money for a service I expect to be treated fairly, kindly, and for any mistakes to be rectified in a timely manner. For about 4 months now this has not been the case. I tried to give a second, third, admittedly a fourth chance after these experiences but it hasn’t gotten better. The final straw for me was when I went in for a simple wash and style which usually cost 55 $ and she charged me 85 $. I was completely caught off guard. I didn’t get anything out of the ordinary biweekly appointments I usually have yet she claimed she provided some extra tightening. Today’s experience was the worst and my breaking point. This is definitely a case of bad experiences overshadowing the good ones but also about a client losing all trust in a service provider. I will not be going back unless Jesus himself comes to me in a dream and tells me to do so.

NEVER AGAIN, well I never had customer service like this before poor poor poor. I called myself trying to get a better grade of hair and color. I was tricked the manager and stylist were so nice over the phone seemed as this they knew what they were doing. I asked for my hair to be dyed honey blond with a lighter blond tips. Before I get deeper into this shit the blond turned out the way I wanted it (but the roots was fucked) they told me my hair would be ready by 4pm got there @ 4:30 did not leave until 5:35 she just stated when I got there (making me late for my appointment. And get this she still was not done, she then gave me the hair half dry and said she did not get a chance to deep condition the hair (GHETTO) I had to go so in my mind I said fuck it. They then should have took a few bucks off. So I went to get my hair done and my stylist, openly the hair up and baby I tell you. Instead of 1b roots and I got a freaking leopard print. I called back not trying to get my money but a simple do over and they wanted to dye the hair again. Just kept forcing me to just let them redo the same hair (poor hair). I got nowhere. I asked to speak to a manger and she was the manger, the ask to speak to the owner they hung up. Great thank god I was pushed for time we improvise my stylist made it work. NEVER AGAIN that was the worst customer service I have ever received. The lack of professionalism the lack of consideration the lack of a stylist (Kay) was her name I believe go back to the books boo.

I’ve had my hair done at Remy Hair Salon since it opened. I’ve enjoyed every experience. The service is prompt unlike so many AA owned salons they don’t specialize in shampooing your hair to keep you from leaving. My full take down of old weave and install of new weave with shampoo and deep conditioner and braid was three hours… Very good at what they specialize in and that’s hair extensions! They have a variety of hair in many lengths and textures. Giver them a try you won’t be disapp

MEDIOCRE! & notice that no one gets hair Dyed there! that’s Being nice, Extremely Unprofessional, Unbelievable to Go to pick up Extensions w/​roots Dyed & leave w/​leopard Spots! and NO REFUND!

I enjoyed my experience at this shop. The ladies were personable. For the services that I received (washed, blown dry, hair moisturized, hair braided down, lace front installed, cut, AND styled) was worth the money. I will be back to have them do another installation or a protective style to help with my ever changing natural hair. Thank you Akila!

I have always loved getting blowouts with my natural hair and wasn’t really into sew ins. However, when I found Remy Hair shop and Kay Lux that has changed. Everywhere I go people compliment me on my hair and ask has it really been that long since they have last seen me because my hair has grown. To me that speaks volumes because I have seen hair where you can tell it is not natural and it just doesn’t blend. I will continue to go to Remy Hair shop.

I should have read the reviews first before buying the Groupon. I called to make an appt. with the nail tech. and the receptionist was GHETTO (chewing in my ear), and very unprofessional. NO available dates for a whole month out. Every time I called the shop they had Beyonce Drunk In Love blasting in the background. I’m all for supporting Black Businesses however treat your consumers with respect. Please I love Beyonce too, but maybe they should think about playing Smooth Jazz, it would be a better for holding music.

Tatianna did a wonderful job on my hair. She took her time and didn’t rush through it, but I also liked the fact that I wasn’t sitting in the salon all day long. She used a cap on my sew-​in, which I prefer. I was very pleased with how it came out.

Just don’t. Unprofessional. The building is sketchy from the beginning and I should have stopped there, called Groupon, and asked for a refund before even entering. But decided that sometimes beautiful things come in ugly packages so what the hell.
Walked in and was greeted by one of the most unfriendly front desk people I’ve perhaps ever encountered. Waited for 45 minutes for my nail stylist. Asked for a status update and all I got was when the last person went in… as if that helps. Meanwhile, I’m not offered a magazine, drink, no apology. Kids are running around screaming. When the front desk girl left for 5 minutes I just scooted out.
Ladies, if your deal is hair, stick with that. I don’t doubt you can sew a weave in with the best of them, but you might as well just save yourself and customers the time and energy and do it out of your living room, because that was basically what you’re doing now.

Update: One year later and I’m still a faithful customer!
I won’t lie; I tried other stylists, other shops, etc. But no place could offer the services and warm environment that Remy Hair Shop provided.
The owner, Kay, stole the title of being my favorite stylist in Chicago. Her solid knowledge of hair extensions combined with her growing creativity give RHS a unique advantage in Chicago’s massive hair market. She’s very attentive to my requests and gives good alternatives to potentially hair damaging styles.
As mentioned previously, the shop as a whole is still on an upward growth path. In the past year, I watched massive reconstruction projects and met four new stylists (all of which are great, btw. I just never remember names, :-/​).
Downside? ‘Rome wasn’t built in a day’ lol. But watching a Black business take the strides RHS has in one year? I won’t let slow progress discourage my patronage :).

I first visited the remy hair shop back in June. I was preparing for a vacation and needed a versatile sew in that would allow me to pull my hair up (without exposing all my details) or down. Kay was able to deliver, AND took me on a Monday. Yay.
Second visit was a last minute one. I called up on a Friday asking for a Saturday afternoon appt. once again, they ladies were gracious enough to pencil me on in without a fuss. Even when they’re busy, they just keep on working. I’ve been to stylists that have taken lunch breaks on me etc…
I used the SAME HAIR that I bought from the remy hair shop back in June for my install in November. This hair has survived ocean water, plenty of washes, and a numerous amount of times of me falling asleep without a hair scarf. Also, my sew in lasted an entire 3months (don’t judge me lol)
I am very pleased with my sew in, the hair, and the staff at The Remy Hair Shop.
Thanks ladies

One word, Shantell!!! I guess it’s one name, but whatevs. Let me state that I am giving her 5*, but the salon as a whole 4.
So here’s how things went… I was in a state of disarray. I got my fist ever sew-​in today done by another lady. The sew-​in job itself was amazing, but the lady doesn’t do styling and her business partner that does styling wasn’t in the shop today. I left this afternoon feeling a little unsure that this sew-​in was a good idea. I felt deflated.
I had looked up places on Unilocal last night that offered affordable cuts and style in preparation for having to get my hair done since I knew in advance that my hair wouldn’t be cut/​styled at the first place. That’s when I saw this place. Their website says that on Sundays they are by appt. only. Sad, I thought for sure I wouldn’t be able to get in… Well, I called post sew-​in, they said, «Come on in.» SUPER!
That’s when I met Shantell… Nice, sweet, YOUNG lady. I had no idea what to expect, but there was no way I could leave looking worse than how I looked walking in. I had nothing to lose, and the price was right. Shantell did my hair whilst we chatted and she gave me some pointers on hair care and products. She started by first straightening my hair. I was already impressed. Then she cut. THEN, she made magic happen. She curled my hair in to lovely ringlets using her flat-​iron. I loved it. She even showed me how she does the maneuver so I can try to copy it at home. Fast-​forward til the end. I am so happy I got the sew-​in once Shantell brought out it’s greatest potential.
So, in conclusion, the shops’ alright. They’re remodeling, but it’s got potential. I like that it’s intimate and it could have that ‘beauty shop’ feel where women go to get beautified while sharing gossip. ;) And Shantell (have I posted her name enough) was my saviour today. My family and friends love the style, so do I. Will be back to see her again!