Regency Inn Banquets

My wife and I hired Regency Inn Banquet Hall for our wedding reception. The manager of the location; Jimmy Gountanis was nothing but difficult to us. We booked our wedding reception for 10÷10÷10 on July 2009, and ever since the down payment, he would never communicate to us about updates, we’d ask questions and never get answers. We asked him countless times what the final total would be, and he would never give us the number. We always remained current with our payments and on Oct 6^th, I called Jimmy, so we could come in and bring in the final payment for the final count. I asked Jimmy on the phone, «Can we bring in a personal check»? He says, «Yes». We come in that night and we tell him that our final count is 185 and he told us that we HAVE to pay for 200 guest. Even though he kept saying that our final count would be what we pay for, but now he tells us that we have to pay for 200 guest and this whole time we dont even know what the final dollar amount owed is. If he knew the whole time that we had to pay for 200 people at minimun, why wasnt this dollar amount told to us earlier. And when we went to write him the check, he says, «no checks, just cash or bank check!» WHY DID YOU TELL ME EARLIER WE COULD PAY WITH A CHECK??? We pay with a bank check that Saturday. Our wedding package included flowers at ever table. We paid for 20 tables, 10 guest per table, and there wasnt one flower on any of the tables! Why did we pay for it? Also, we brought in 200 wedding favors to be placed at every table. My wife (then my fiancé) took the favors to Jimmy and explained how they were to be set out, since his staff would take care of them. Not only did Jimmy and his staff did the favors incorrect, but they only put out 100 favors! Also, when the guest were arriving, the Banquet hall wasnt even ready! It was 2 hours before the wedding and nothing was done. Some of the early guest (my mother, my mother and law and my mothers friend) had to help set up some of the tables! THIS IS WHAT WE PAID FOR!!! After the reception and everything else, my wife and I assessed everything and talked to people, we realized no flowers were set out, and the favors were missing and many guest didn’t get any favors. I met with Jimmy on Nov 6^th at 3:30 to find out the whereabouts of the flowers and the favors. Jimmy first tells me that the company that does the flowers for him, closed down 3 months ago. But we were NEVER informed of this. How were we supposed to know??? And the day when we were attempting to make the final payment, we asked him what the flowers would be on all the tables and he told us, «Carnations. Every table will have carnations». So if the company supposedly closed down 3 months ago, why did he tell us on oct 6^th that the tables would have Carnations??? He then proceeds to tell me, «maybe someone from your family took the flowers from the kitchen downstairs.» WHAT??? What are you insinuating? Your story is a complete contradiction! He refuses to refund us on the flowers that we paid for, that he never supplied. We asked him what happened to the favors and he says, «I dont know.» I asked him, «are they just gone?» and he says, «Yeah, I guess. Why are you accusing me? Why would i need your favors?» Excuse me??? He then says that my mother and my mother in law took the favors, becuase they were on the table with the cake. Our pictures clearly show that the cake was by itself, our mothers never took the favors, and why would they only put out 100, when the instructions were to put out all of them? If the favors were on the table, why were they not on the guest tables like they were supposed to be. Our experience with Regency was ridiculous. But it really is bothersome that we fullfilled our end of the agreement of what we pay for and we did, and Jimmy couldnt keep up with his end, and REFUSES to repay us for the flowers and replay us for him and his staff losing our wedding favors that we paid for for our guest. Worst Service Ever. Crook.