Reeder Heating & Cooling

I was referred to Reeder by my home warranty company. I was told that the technician would arrive between 10:00am and 5:00pm. That’s some window! I called the day of to see if they could give me a better window and they said 1:00 — 5:00pm. Better, but still kinda sucked.
Long story short, they never showed. I called at 4:30 so see if anyone was on their way and their dispatch said that I was next and that then nearest technician was in a town that was 45 minutes away… without traffic.
As a potential new customer, I’d think that a business — any business would have better dispatch teams in place. They could have also called and said they wouldn’t be able to make it out in the proposed window, but no such customer service was executed.
Thanks for nothing, Reeder.
I don’t and won’t ever know if you do good work, but I can say that I’m truly disappointed with your dispatch and communication skills… keep customer (existing and potential) informed… it’s not that hard.
Response to Reeder:
While I understand the trying conditions, the fact remains the «I» called your office at 4:30 for an update… you guys didn’t call me. That’s where better communication would have prevented this while disappointing experience.

I had Reeder come out for a furnace problem. They replaced a part and charged me for the part even though it was still under warranty. I called them and told them it was still under warranty t-​the person I talked to said he would change the bill to reflect this. A few days later I got a bill and was charged $ 120 for the part. I called to complain about this and the person who answered the phone was rude and insisted that part was not under warranty. After I insisted that it was still under warranty she said she would look into it. When I called back a few hours later she said that it was covered under warranty. She sent me a new bill and there was a $ 25 charge for «warranty paperwork» in addition to labor and the $ 80 charge for coming to our place.
A week later the furnace had the same problem again of not starting (it was 2 degrees outside). I turned it off and on 3 times before it restarted. I called them again and the same lady was very rude on the phone. She said we replaced the part already and we will charge $ 89 for coming out and we probably cannot do anything since the furnace is working again.
They have poor customer service and apparently do not care about repeat customers.

Reeder was sent out by our Home Warranty company. They were AWESOME! Very professional, friendly and got the job done quickly and efficiently! I would use them again in a heartbeat!

I called to request a service call on Tuesday and the first available appointment was Friday. I was a little disappointed, but the type of water heater I own isn’t serviced by many heating and cooling companies, so I had no choice but to wait.
The main office called once the technician was on the way which was very convenient. A lot of places say they will give you a heads up, but never do.
The technician showed up within the agreed upon time window and proceeded to service the water heater. The damage irreparable, so he referred the issue back to the main office where they contacted the manufacturer, and got the approval to replace the unit using my warranty coverage. They took this extra step on my behalf even without a commitment from me to use their services to replace the unit.
They then provided me with all the information I needed to facilitate replacing the water heater myself (as opposed to having them swap it out) in order to save money.
The price of the service call was fair & the service was beyond professional. I will definitely be contacting them for all of my heating and cooling needs.

Went through AHS to have someone look at our Air Conditioning. Contacted on Sunday and could not come out until Wednesday (I understand this is prob the busy season). They said they would be there between 10 – 5 and someone would call 30 min beforehand. There was not phone call, but thankfully we were at home when they arrived around 3.
The technician said it was the fan capacitor and he had one in the truck. He fixed that, but said because of age and condition it should be replaced. Well, 3 days later and our unit is broke again. We called Reeder and were told we had to go through AHS, called them, and they said that no one from Reeder had contacted them to recommend a replacement, even though it is on the invoice we have. AHS said we should call Reeder again to get a quicker response. We called Reeder again and they said the best they could do was come out in another 4 days between 10 – 2. At this point, I think they should come out as soon as possible seeing as they did not fix it the first time or contact AHS to recommend a replacement as they said they would. We have a 9 month old at home which makes this a more frustrating situation with this heat.
I understand they may not be able to come the same day, but they did not fix it the first time and do not seem concerned or willing to work with us to correct the problem in a timely manner.

What a terrible experience. Couldn’t come out for 3 days. Said they would call me 30 min before to let me know the technician was on the way. I stayed home all day. Got a call from them at 3. I called them back in 20 min and she said she sent the tech somewhere else. I would need to wait until tomorrow. The tech never came here. Apparently you must answer your phone immediately for them to send someone. Unfortunately I took a break from watching my phone to feed my infant. So furious and hot. It’s been 90 degrees for days!

Update: The technician did come back and finish the work today. We needed to put in 9lbs of freon. He had received a call from his boss who decided to work with me to resolve the issue and charged me for only 5lbs of freon. I had great experiences with both technicians, and I am thankful that the business office came around on being flexible. Thanks Reeder!
I had a great experience with both technicians. My problem was that they wouldn’t work with me.
There was a leak in my air conditioner and I used American Home Shield which works with Reeder. They sent out a technician, he said that the problem was with the service valve and that he would need to see if fixing it would be covered which would take a couple days. In the mean time he said he had tightened the valve and there should not be any issues and that he could put fill up the unit with coolant and that there may still be a leak but he suggested going forward anyways. 3 days later, I found that all the coolant had already leaked out. Apparently, there was still an issue. My problem was that it took 13 days to have someone come out again and fix the issue and they didn’t work with me on the $ 280 charge for the coolant they put in the system.
I did agree to move forward as the technician suggested because he was the expert. When I talked to michelle on the phone about the issue, she told me that «you shouldn’t have told him to put the coolant in the system» and would not offer any discount or cover it as it needs to be filled again. Very unreasonable.

I had the pleasure of having my furnace replaced a few weeks ago by Reeder Heating and Cooling. The technicians that showed up were very polite and knowledgeable. This was surprising since the last time the technician seemed grumpy. Jake informed me of everything that was going to be going on and I couldn’t be happier with the outcome. It was refreshing to experience such great customer service. The furnace is working great and I will be sure to use Reeder next time!

I was referred to Gene and Reeder last year and have had nothing but positive experiences with both Gene and his crew. They are prompt to reply, did a great job for me in converting my house from radiator heat to HVAC on the first floor. They were prompt, courteous, and careful within my home. And it all works beautifully.
I am a real estate broker and recommend them to all of my clients.

What great service! Reeder came to fix my furnace and I couldn’t have been more impressed! Some very professional looking men showed up and were very knowledgeable. One of the gentlemen, in particular, was very helpful with answering all of my questions… I believe his name was Jake. Thanks Reeder!

Their technicians are far from competent at least in dealing with radiant heat and old homes. Doing damage their first visit, flooding our basement and refusing to take responsibility I stupidly gave them a second chance! I know, what was I thinking. This time they were sent by American Home Shield our appliance insurance company. The last call of the day and immediately I could tell when I opened the door with my one year old on my hip and 7 months pregnant his nose was bent out of shape. He was dismissive in everything I told him about the system and what was not working properly, he had attitude and was short with me and just plain disrespectful. He did not want to be there, I even said to him I can tell the company that I was not feeling well and sent you away and I can reschedule because I can tell you do not want to be here. He said you’re right, but I have until 5pm so here I am. It was 4:45. If he were a doctor I would say he had no bedside manner. He did find that our toe kick heater motor was broken and instead of writing on his receipt of service that would be sent to the insurance company…“I inspected toe kick heater and found the motor to be broken. This unit needs replacing or repair”… he wrote «The owner wants a new toe kick heater». Now you tell me, is an insurance company going to agree to that? He was totally unprofessional! In both my dealings with the company I have experienced the same, a lack of professionalism and knowledge. His suggestion for excessive popping and loud banging when our heat is on (this just began last winter) was to put a solution inside to break down the sediment. Maybe this is a new thing, but no one has ever recommended that, they say flush the system, drain it, get the sediment out. They also say when it starts doing this you have to be careful because it indicates things are too hot and that the furnace could be reaching its last days. He could not tell me anything, I think really he was just saving his ass. If he said anything the insurance company could insist he do what he recommends. Either way, he was just there to collect $ 75 and try not to find anything to fix or replace. We will NEVER use them again.

I highly recommend this company! Over the last year, we replaced out hot water heater, humidifier, and furnace. We used Reeder for all of them and were happy with the results. I felt that their prices were good compared to other companies we got quotes from. After our old furnace had died on a Friday night, they came out on Saturday morning to install a new high efficiency furnace for us. They were very responsive to all my questions and concerns along the way.

Quick, reasonably priced and very clean!

The repairman came and took his time trying to find the problem with my air conditioner. Dave found the problem which was overlooked by two companies that had also looked at the unit within the past month. It’s working fine now! Thanks!

I was recommend by the manufacturer of my water heater for repair. The service was good when the tech showed up. The receptionist takes messages but what she does with I have no clue. Twice I called for service and no one showed up or bothered to call to say they were not showing up. when the tech did call (two hours after the four hour window I was given) he stated that he was tired and not coming out because he was tired. When I told him that that was unacceptable he began yelling at me about how tired he was. He then said that I should just call another repair service to finish what work he had already started. when asked about who I could speak to he again became very upset and told me he was the complaint department.
I will never use or recommend this service to anyone. If you are looking for fast and friendly service this is not the place.