Ravenswood Physician Associates

Ugh–
I switched insurance in November-​effective Jan 1. I didn’t receive a dr. assignment until February 15.
Then, the dr. I was assigned– Atika Khan is never in her office. Three times I have wanted to make an appointment– her office is closed & the number goes straight to her cell phone. She called in a prescription for me without even meeting me.
I called RPA and got a message that they «were in a meeting all day & would get back to me tomorrow.» This was in FEBRUARY & they never called back.
I have had some mystery illness since mid-​Jan that comes & goes & I couldn’t get into see a dr.
I called RPA again in March & got the same «in a meeting» message. Left my info. No call back.
Well, last week I thought that I had pink eye & guess what? The dr. was not open so she called in a prescription for me.
Today, I called to switch dr. After holding for 15 minutes a guy got on and asked who I would like to switch to. I asked where I could see a list of dr. s in the network. He said for my address he could put me with a certain dr. I looked her up & her patient ratings on three different sites averaged about 2 out of 5 stars. No thank you.
He said he’d e-​mail me the available list. I told him my e-​mail address & I said that I would wait on the line. I told him this was the first time I had spoken to a human being at the office & he quoted me the office hours. He also offered for some guy, Ray, to call me back tomorrow. I don’t think so. When his e-​mail never came I repeated my e-​mail address spelling out the S-​U-​Z-​A-​N-​N-​E part and he said –«oh, I thought it was Susan.» What? He has my file right in front of him.
Anyway– the list had a dr. that my friend goes to & likes, so I switched to her. We’ll see how this works out.
So far, my experience with RPA has made me want to storm their offices demanding the healthcare that I have been making monthly payments on since January.
The US Healthcare system (especially HMOs) is so screwed up.
Anyway, when the list comes through it is only dr.‘s who speak Spanish. ok– whatever.