Randolph Tower City Apartments

Great tower, An amazing facilities, Great staff and good people at leasing office but not all of them. Concierge is good.
I Like village green properties.
One of most astonishing things of this tower is their maintenance’s. They doing really good job All times.
Thank you guys (Tony, Tim)

Unit 710
I moved to Chicago in May 2015, and actually leased from Randolph Tower while I was still living in Miami sight unseen. Knowing how much I used Unilocal to help me find a place to live, I wanted to make sure I left my review for here as well after living here for almost a year.
I’ll follow the same format as many others have done for people who don’t want to read all my notes.
PROS:
— location, location, location: living in the loop is excellent being new to the city. close to ALL trains, major bus routes, work, and all the touristy spots when people came to visit made adapting to and learning the city much easier
— concierge: to maintain my packages and any deliveries i had when i wasn’t home
— in unit W/​D: if not the latest technology, they are full sized
— in the winter, the building hallways are kept so heated that you basically don’t have to turn on your heat in your specific unit
CONS:
— location, location, location: the closest place to do groceries is City Target on state street, which doesn’t really have all you would want. also, not any green around the area, the closest park being Millennium which doesn’t even allow dogs anyway. oh, and protests are always blocking my walk home
— nightlife: or lack thereof, being in the loop, theres not much to do around here. sometimes I would need to rush to the Walgreens because it closed at 8pm (and isn’t even open on the weekend)
— utilities: the water bill is really expensive because its shared throughout the building, which gets really frustrating because for example you’re on vacation for a month, but you still pay the same $ 75 –_​–
Overall, the building itself is great. I can hear the noise people have mentioned previously, but I’m a pretty heavy sleeper so it never bothered me. My main reason for moving out is really my dog, who has no grass, and I’m not a huge fan of living in the middle of everything.
I’ll end with being a little disturbed at the amount of people referring to Section 8 housing as a con. The fact that there is Section 8 housing in this building didn’t effect my decision to lease, or my experience while I was here.

I love living here!
The building was built in the 1920s so it has all the charm of old architecture with modern and updated interior spaces.
The amenities are great — my favorite is the fitness center. It is open 24 hours and is in the building’s original ballroom, so the room is beautiful.
The apartments are spacious and have ample closet space — something that I found hard to find in the loop.
The staff is excellent and you can tell they take pride in the building.
Definitely deserves a 5 star rating!

Randolph Tower Apts. is a great place to live! I have been here almost two years and since day one things have been wonderful. Maintenance and staff are always responsive and super friendly. I would recommend living here to anyone!

I only did a tour. But these apartments are so beautiful! And unique! You get a modern feel with the vintage essence of old Chicago. Its the best of both worlds. The amenities are spectacular as well! I love the clubroom and gym with the giant chess pieces. It reminds me of Wizard’s Chess! a must see!

Great staff. Great building.

The sky lounge is kind of a wacky place to hang out. But I think you have to have a friend in the building to hang out up there.

Cool building. Horrendous management and staff. My girlfriend lives in the penthouse so I’m there at least 3 times per week sometimes more. I’m writing this review because I’m fed up with this building and I don’t even live there full time! It has gotten so bad that we both prefer to stay at my place despite having to drive to the burbs! Here is a list of problems I have observed so any future residents get an idea of what the issues are.
1) There’s almost never anyone at the front desk so visitors end up sneaking in behind residents and proceed to let themselves up. Otherwise they’re stuck waiting in the lobby until the front desk attendant eventually returns from wherever they were. I feel really bad for the poor food delivery boys who sometimes had to wait over 20 minutes on more than a few occasions when we order in!
2) The online portal would not accept her rent payment because it wasn’t set to process an amount high enough to cover her entire rent amount. When she cut a check the staff lost it twice and management actually had the balls to blame her!
3) The fire alarm was tripped on her floor and was going off for over 2 days! We both called maintenance, management and went down to speak with the front desk multiple times. No one even called back! We ended up leaving to my place after the first night of this because it was impossible to sleep or even watch tv. Later that week management said the front desk person working that weekend was quitting so he/​she didn’t care about following through with trying to get ahold of anyone. Remember that management had the balls to blame her for the rent check not getting to them despite admitting some staff members «are on their way out and don’t care».
4) When her brother and I helped her move in we found out the management didn’t provide the correct elevator dimensions so we had to help the movers carry a few of her furniture pieces that wouldn’t fit up 41 flights of stairs! The heavier items that wouldn’t make it up the stairs had to put in storage last minute at her own expense. This oversight cost her over $ 3500 in moving fees, $ 1500 more than originally anticipated! To add insult to injury management didn’t even apologize and claimed that the dimensions were correct. We’ve met 2 other residents that had bought new furniture which had to be sent back when it wouldn’t fit in the elevator.
5) Staff members entered her unit at an unscheduled time and unannounced. To make matters worse when they entered to fix some sort of mysterious gas problem they tracked oil all over her area rug. OIL! It wasn’t just a small amount of oil, there was enough to ruin the rug which she had to throw out despite getting it cleaned professionally. We even have the pictures to prove it. She hasn’t even received a formal apology for this! This particular incident left me speechless.
6) After looking at her utility bills there’s some sort of weird way they’re being calculated and there’s also some big charges for for things that seem like BS. What’s worse, management can’t seem to explain any of it in a way that makes sense. $ 250 bucks per month for a line item named HVAC hot water?
7) Amenities are not maintained. The hot tub and pool are always filthy. There’s some sort of film or slime on the bottom of the pool and sometimes in the sauna. We found a dirty diaper in a corner of the gym one night and a pile of dog poop another night. I think people bring their dogs and kids to the gym which is fine but the management just doesn’t care to clean it regularly.
There’s so many more little nagging things like packages getting lost and never any water or cups in the gym but I don’t want to seem petty. There are major problems at this building so steer clear or do your homework and speak to actual residents before signing a lease. Keep in mind she pays an astronomical amount per month to rent the penthouse and is treated without consideration or even much respect. If the penthouse occupant is receiving treatment like this I wonder how management goes about treating people who rent regular units.
Do NOT rent here. Do not believe any excuses they provide in response to this review. Do not believe any false promises they make when they try to sell you on renting here. Finally, be aware that the building manager will lie to you and in some cases work against you when you attempt to resolve problems or even get simple maintenance issues taken care of.

If you like waking up in a midle Of the night from garbage and other trucks moving stuff around — this is a place for you! When we moved in they promised the best noise isolation that is installed in the windows. However, noise is terrible-​it is been like this for past two months and nothing has been changed. They are trying to save money and doesn’t care about their customers who paying so much money for rent. Also, the cigarette smoke coming out of Vents all day and night into our rental apartment! I don’t think they will pay our hospital bills for cancer treatment. Hot tub is always filthy and nasty, pool has some kind of dirt on the bottom surface. Maybe because of people swimming with clothes on… We are paying for amenities that we can not use. Disgusting! I don’t know what exactly happened to Randolph Tower, but it became a trashier and darker place in past two months. Plus manager of the building is extremely unpleasant and make issues very hard to resolve and trust me we had plenty miscommunications and mistakes. We had to go to the higher level to resolve those. Me & my husband try to avoid contacting her because she is very hard to deal with. If I could, I would move out the same day. Only few months left until our lease is over — I can not wait for that day!!!

If you’re looking for a new place to call home in the downtown area, you have to visit Randolph Tower. It’s located right in the loop, close to public transit and shopping. There’s a great bar/​grill that just opened downstairs that always has a fun crowd. I’ve worked with the office staff for a few years now, and they’ve always done everything to make their residents happy. The amenities are also something you need to see, with an indoor pool, huge party room, open gym, etc.

Fantastic amenities (nice gym, great pool, awesome outdoor hot tub open all year.)
Wonderful concierge staff.
Solid maintenance.
They lose a star for management. Much of the building appears to be «for show» because of a number of management policies. For example, there is a nice poker room and poker table, but it is never used. Want to play poker with 3 of your friends? Management will charge you $ 200. The gym has statues of sheep and a hammock, but is usually out of water and cups.

I lived here for more than a year, and I can say I’m definitely glad I moved out. The building and amenities look great, but I had a negative experience overall.
Pros:
+ Updated units including hardwood floors, granite countertops, soaking tub,
+ Washer and dryer in-​unit
+ Close to CTA station and retail stores
+ Full amenities including gym, indoor pool and jacuzzi, huge party room, theater room, etc.
+ Individually controlled heater and air conditioning
+ Rent increase was around 2% after a year (low compared to other places)
Cons:
— Poor communication when dealing with management office (not always responsive or helpful)
— Utilities averaged $ 100/​month for a studio which is based on the entire building’s usage (utility package includes everything except electricity and cable/​internet)
— No full-​sized grocery stores within walking distance (but there is a City Target about ½ mile away)
— Maintenance orders usually took about a week to be completed (I only had a few)
Overall, the cons outweighed the pros for me. There are definitely better building options in the area. Also, I don’t think this is an issue, but just to note, this building does contain section 8 housing.

I moved here in September and overall have had a pretty positive experience. What sets this place apart from others are the people working the concierge desk. Not only are they friendly, but they are also responsive. The amenities are great and the indoor pool is a bonus during these cold winters. The only thing I would caution against is proximity to the El tracks. If you’re a light sleeper, live on a higher floor. I’m above the 20^th floor and I still sleep with ear plugs every night. Small price to pay for the convenient location, though.

This is a great building with an exceptional front desk staff. Pam, Jeanette and Laura go out of their way to make the building feel like home. The engineering crew including Eric is also great and very responsive to maintenance concerns.
My wife and I lived in the building for two years and really enjoyed the stay.
PROs:
— The pool /​amenity spaces are great — we even hosted a holiday party in the space, which is available for reservation for a nominal fee
— The gym area is very large and there is plenty of basic equipment
— The staff is great and very helpful with packages, maintenance requests, etc
— Location of the building is perfect for working in the Loop
— Food/​entertainment options on Randolph and in River North are easy to walk to
— Free bike parking is available in the basement
— Starbucks /​Dunkin’ are both across the street
— New restaurant (Randolph Tavern) is in the first floor of the building
— Year-​round AC and Heating (four-​pipe HVAC) system with just one night-​long outage (AC) during two years
— Reasonable rent increases of ~1−2% a year during our stay
— VERY close to public transit /​many walkable options
CONs:
— The building allows smoking in apartments, which does occasionally travel between units. The building staff was fairly responsive to these concerns, but was unable to resolve completely.
— Noise from the elevated train on the west side of the building may be a concern for some, but I was never bothered by this above the 20^th floor
— Hallway noise was a concern at times
— Outdoor roof space is a little bit limited, but I was usually able to find room
Overall — this property is recommended.

I stayed here recently, in a corporate housing apartment and I was pretty impressed. The front desk staff was great and the common areas of the building were clean and well-​maintained.
The only issue I has was the noise level. Not only is the building right next to the L, but the walls are paper thin. I could clearly hear the tv in the apartment adjacent to ours and conversation and the shower etc in the apartment across the hallway! Let’s just say, neither of us had a very restful night. :-(

My fiancé and I moved into Randolph three months ago and absolutely love it!
We live on the 19^th floor facing the train. I am not going to lie and say we can’t hear the train, however, it isn’t loud enough to be a bother at all (just a part of city living!).
The main reason we chose Randolph is because of the amenities. We use the gym almost daily and have used the outdoor space on the 27^th floor many times. We love that the building offers so many things to do: pool, Jacuzzi, steam room, pool table, poker room, and so much more.
There is also usually something either going on in the building or being hosted nearby. We have had breakfast in the lobby brought from a local restaurant and monthly happy hours hosted by Randolph at a local bar.
Everyone working at Randolph that I have encountered has been nothing but accommodating and friendly. My fiancé requested a piece of equipment for the gym, and it was available three weeks later.
I would highly recommend this building to anyone who wants to live in the Loop or wants to be a very short walk from River North. We LOVE it!

Toured here for Chicago Open House: I cannot speak for the living spaces but we were allowed to view the pool on the 27^th floor, the gym/​common room on the 24^th floor, and the open common spaces on the 27^th floor. This is a building that I had never quite looked at up close and the details of the tapering design are remarkable, and can be viewed from the deck. The design of the common space is eclectic and modern: lots of color and clashing patterns, a nice movie room, and a south-​looking deck that looks over much of the Loop. The pool is nicely open to the sun with surrounding windows and a deck that looks West. The 24^th floor common room has a gym on one side, two artificial outdoors type corners, and a giant chess board, with high ceilings and windows. All newly revived. I was impressed and would like to know more about how it is to live here.

Customer Service, Customer Service, Customer Service. I called Randolph Towers on Thursday, and Friday both during normal business hours to be told that they had left for the day. I then sent an email, to be replied back to on Monday. 4 days later. It appears that this office makes up their own hours of operations, so don’t rely on their stated hours on their website.
When I finally did speak to a leasing agent, she was very short and not very friendly. Maybe she was having a bad day, but if that was the case maybe you should have «created» your own hours again and stayed home. Blah

I waited about a month after moving in before writing a review, just in case this place was too good to be true.
First: the application process was painless. I was approved quickly and got my move-​in date squared away. Moving in was easy (I had movers), and they partner with Move-​Tastic so I got some free wardrobe boxes too.
Apartment: giant studio, granite, big bathroom with waterfall shower head, laminate floors, central air, in-​unit washer dryer. Kohler fixtures, excellent lighting, new kitchen appliances. The microwave «senses» how many plates you have in there! I’m not a huge fan of the induction glass cooktops b/​c of cleaning, but it works well for cooking.
The only cons I have about this building is that I have some loud neighbors with a lot of kids (not sure how you get that many kids into a small apartment), and they let them run around the hallways sometimes. My dogs bark when they hear children shrieking, so that can get annoying. Apparently there is some low-​income housing in this building, so I guess it comes with the territory. The majority of the time, it’s not a big deal. I’ve only had one maintenance issue and they fixed it with in hours of me reporting it.
I think this building is a great value for the amenities — there is a pool, sauna, hot tub, deck with gas grills, conference center, fitness center, movie theater, and poker room available as well. The front desk holds your packages for you and the staff is super friendly. Pending any big life changes, I will renew my lease another year.

Randolph Tower is great… literally no complaints.
The building is newly renovated and has a unique, modern interior that is kept flawlessly clean. There are various layouts available all of which have new appliances, granite counter tops, wood floors and high ceilings. I have yet to meet a tenant that is not friendly/​well mannered.
The location is very convenient – just steps away from any CTA line, buses, restaurants, shopping and entertainment.

The amenities are amazing… a sky club that is great for hosting parties (complete with a gourmet kitchen), a patio for grilling out, a private movie theater, outdoor lounge for laying out in the summer, indoor Olympic size pool with awesome views, a sauna, hot tub, steam room (favorite), 24÷7÷365 front desk concierge that knows you by name, as well as an awesome management staff that makes sure you are completely satisfied.
I can’t imagine moving away from Randolph Tower Apartments and would definitely recommend it to anyone looking for an apartment downtown!