R & R Glass & Windows, Inc

I had ma huge window busted out at work. They it ordered and installed in a week. Great work!!!

This Company has been HORRIBLE!!! Window in condo broke at 9:15 a.m.on Monday morning. Freddy the estimator did not arrive until 5:15 PM. He came in for 5 seconds to take the measurements of the shattered window. He left a card while running out. I asked when it would be fixed, he said 2 to 3 days after the deposit was paid… So the deposit was paid Tuesday afternoon, no word, Wednesday is here, no word. They called today to advise that they would not be able to call and schedule me until tomorrow, and nobody would be able to come out until next week to install the window… What kind of glass company is this? Do they not know that a window broken on the 23^rd floor of a condo is serious? They obviously do not care about their jobs or the company they work for. I do not recommend this company!!!

Our commercial grade glass door with an aluminum frame broke and needed a new hinge. Not many door companies can service such a request. I was referred by a door company that couldn’t do the job. Before I called R&R, I read all five 1 star reviews. But, decided to give them a chance.
In short: Everyone I interacted with was polite and respectful, including Freddy. My hinge was properly replaced in a timely manner.
Two things held me back from giving them that last star:
(1) They did not call me back the same day I called them, even though the kind lady I spoke with promised they would. But on the flip side, I got a call from Freddy early the next day and he came by to give me an estimate around noon that day.
(2) The technician did not have a receipt for my cash payment after he completed the job. But he gave me no trouble and didn’t take the money, since he couldn’t offer me a receipt. He came back a few days later with a receipt and collected then.
P. S. I talked to Freddy about his bad reputation here on Unilocal.And he had no idea. I suggested to him that he try to reply to some of the reviews and most importantly call people back in a timely fashion. He offered me a satisfactory explanation for his slower response times (which I prefer not to mention here). He took the constructive criticism very well and even jotted down notes as I told him some of these things. I would definitely call Freddy for my next door/​window project.

I honestly don’t know how their window work is because THE ESTIMATE GUY NEVER SHOWED UP! I called to make an estimate appointment and the girl who answered the phone gave me the estimate guy, Freddy’s number and told me i would have to call him. I left a message for him and he never called me back. Second time i told the girl she should call him and remind him that he never called me back the first time. Finally a few days later he called be back and we made an appointment for this morning. No show. Awesome. Don’t waste your time. Looks like from these reviews this has happened to other people.

Miserable. A kid broke one of our windows with a pellet gun on a Friday night so we called R&R Glass on Saturday. They have a contact for emergencies, Freddy, so we called that number and he picked up right away. We were able to schedule an appointment for Monday for someone to come out in the morning — definitely a great start.
Monday morning, afternoon, and night came and went. We called in the evening and he rescheduled for Thursday. Same deal — no show.
Don’t waste your time with these guys. There are too many good companies out there happy to help.

Terrible service and nonexistent warranty coverage. My double pane windows are all fogged beyond belief (on a condo built in 2002) and these clowns deny any and all liability — despite there being «R&R Glass & Windows» labels on all the parts and glass. Abhorrent. Avoid.

Website says no job too small, but when I called about fixing a storm window on my condo they just said no. Wouldn’t even give me a reference for someone who does do such a thing. The estimator seemed somewhat put out that I would even ask.

My dog broke my big living room window this morning. I was in a state of quiet rage when I started looking for someone to come out and fix it. My biggest fears were: it would take forever & that it would cost a fortune! Well, for once I got lucky. Rory Hammitt from R&R Window Repair came in, gave me a reasonable quote, took the frame out, and came back 3 hours later, as promised (!) with a new & better glass in the frame, installed it in less than 10 minutes and was on his way! He was very friendly and straightforward. I highly recommend him and his company. I’ll be using them when we have to do other repairs or improvements to our little condo.