Quest Diagnostics

Best experience for blood work. The lady that took care of me was super friendly, professional, speedy, and thorough. I went in at 8:15 on a Friday, not sure if that mattered. Nothing else to say. I just wish I knew her name, sorry.

This company is an absolute scam. A few months ago I went in to get a routine blood test, and though the place seemed poorly managed, it was simple enough. Once I got the bill, however, I was completely shocked to find that «my insurance declined to pay» and that I now owed $ 900 to this garbage company. Upon contacting my insurance to get to the bottom of this, I was told that they were never even contacted by Quest and had no record of these services. WHAT?! Seriously, what is the point of even pretending to accept insurance if you don’t even contact the insurance company? For that price I could probably get a few scans and a cup of juice at the ER!
I wouldn’t recommend this place to anyone and I will do everything in my power to never go back.

I had to get my yearly screening for insurance and this was my closest location. I took an early appt (7:45) and I was the only one there so I was seen immediately and out in less than 10 minutes. The phlebotomist was fabulous (I’m a notorious bruiser and there’s not a mark on me!) and very sweet. I can’t speak to billing since these tests are covered for me. But the location is easy to get to via public transportation (looks like there’s a pay lot for drivers).

Wouldn’t recommend this place due to their odd billing practices. I had a few blood tests done near the end of October 2015. Took a bit for my insurance to process the claim, as is usually the case. In the end I owned them $ 141 and change, which was reasonable IMO. So I expected to receive a bill in the mail for that amount.
I never received a bill in the mail.
Rather, they simply charged the credit card I had given them at the time of service for my co-​pay. Of course I had every intention of paying the bill in full, on time, but I would have preferred to have been given the option of how to pay once my final patient portion was calculated. I have HSA funds that could have been used.
I’m really not comfortable dealing with a company that would charge my credit card with no notification for an amount I had not specifically authorized or signed for. Seems very shady. If you go here, I would recommend asking specifically how you will be billed so you don’t end up with a charge just showing up on your card months later (unless you want that).
As far as the service goes, the staff was not really friendly but not horrible. The woman drawing my blood was fairly unpleasant (didn’t smile or make any small talk), but I wasn’t really there to make new friends, so I’m not concerned about that. She had no problem getting a vein and the procedure was quick and painless.
Wouldn’t go back here.

I wish I could give Quest Diagnostics ZERO stars. The staff is typically clueless and not prepared for visits. My son needs a routine blood draw and urine test 1 – 2 times a year. His children’s hospital faxes over the order ahead of time. I also bring in the order with me because 9 out of 10 times Quest can’t find it or claim they have not received it. This past visit for my son’s blood draw was a disaster again. First, Quest only did part of the requested tests. When I inquired as to why they didn’t run the full tests, Quest claimed they did not receive the full order. SO, I made a second trip there for another painful blood draw with my son. This time, they only needed to do 2 tests. And unfortunately, they only did 1 of the 2 tests! My son’s nurse called them for an explanation as to why they did not complete both orders. Quest was not able to answer that question directly. This has happened several times at this location. Also, making an appointment really doesn’t matter. If you make an appointment and someone walks-​in 30 seconds before your appointment time, they will take that person ahead of you. Ugh. Terrible business and really incompetent staff. Finally, they rarely answer the phone. You need to leave a voice message, and good luck receiving a call back from them.

I can’t say much about the staff at this particular location. They seem fine. However, Quest as a company is horrible. They massively overcharge for simple tests and they find loopholes to get out of reducing the bill even if you have insurance. It’s impossible to ever get in touch with anyone at the Quest main office because their automated phone system will leave you on hold for hours and they never respond to written or emailed correspondence. After billing me an outrageous amount and refusing to work with my insurance (who counts Quest as «in network» except somehow the branches in Chicago claim that they are not bound by that) I tried to get in touch with them and explain the situation. They never called me back or responded to my emails. Eventually they sent my situation to collections. I will NEVER deal with Quest again.

absolutely ridiculous to have an appointment!!! They do walks in, and who ever is there first goes first, I waited an HOUR after my appointment! Plus the morons have no phone numbers where you can talk to a person. Outfits like this simply do not care!!!
plus the room is jammed packed with people waiting, never ever going back!

I went to the lab at Diversey and Sheridan. There was only one female phlebotomist on hand, perhaps everyone else was on lunch or s smoke break? So she was running the entire office from reception to charging for services to actually drawing the blood. I should have a $ 20co-​pay however after she placed me in the room, put my tourniquet on my arm and donning her gloves she says to me that the blood draw is $ 900 and my «portion of the bill» is 41.00. When I called my insurance today they said I have a 20.00 co-​pay and that’s all I should pay. After calling Quest Customer Service I was told a bunch of nonsense about an «easy pay program» that they have and somehow linked this bs statement with something about how they don’t know ultimately what the insurance will pay so they will place a hold on my credit card for 41.00. And I asked them if she can confirm that my co-​pay is 20.00 why even bother with the rest of this bs and she started going around in circles. I was told the next time I have to have blood drawn to let the vampire know that all i have is a 20.00 copay and this is all I should be charged. Now I have to monitor my bank account every day to be sure the vampire only sucks out 20.00. Very scammish. Very unprofessional. Beware!

very unprofessional staff; they like to socialize in the back rather than watching the front.

Great staff.
The waiting room is a little tight, especially on the weekends.
Chairs are uncomfortable if you have to be there for a while.
No wifi… I even asked to make sure :-)
The hours and staff make me coming back here instead of looking for other quest offices.

Drug urine tests are nervewrecking, no matter who you are! You think about the last time you were at a concert surrounded by marijuana smoke or ate a Chicago style hotdog on that renowned poppy seed bun. But more than anything, it’s even worse for those who are pee-​shy like myself!
I purposefully continued my morning with my normal morning routine of showering, eating breakfast and drinking hot tea, before changing it up a bit to visit Quest at Illinois Masonic before work. I arrived 30 minutes early for my online appointment and was taken in right away. The MA was very sweet and gave me the break down: all possessions must go in the lock box, no hand-​washing with soap, not to mind the blue soap in the toilet… It’s quite the experience and process! Then the time arrived for me to do my thing… almost…almost…nothing. Every minute or so the MA would ask: «How’s it going in there?;» «Any luck?;» «Need some water?» She was very helpful and allowed me to sit in the waiting room next to the water dispenser until I was «ready.» She recommended I continue to slowly drink water until I couldn’t help myself from doing the «pee pee dance,» LOL. I found that drinking the warm water helped. It only took 45 minutes before I had luck. Including on my result. If I had to go anywhere for an employment or education urine-​based drug test, I would return to Quest because they made the process as peaceful as possible. They’re also very talented phlebotomists too!
Now you can also access your lab results through your mobile device with their app. Many primary care providers use Quest Diagnostics for their tests so check it out.

I used to hate getting blood drawn for lab tests. I have teeny, tiny veins that are hard to find and the longer it takes, the more nauseous I get. I have fainted on occasion.
The phlebotomists at this center are amazing! I used to try and request a certain person, but this particular lab seems to get a lot of «floaters» so you won’t necessarily see the same people there. But it doesn’t matter because everyone who has worked with me has been kind, gentle and patient. I’ve pretty much gotten over my fear of needles.
Take advantage of their online system and set up an appointment before you go.