Quantity Photo & Print

I needed headshots reprinted in a hurry and Quantity Photo was able to help me out. The photos were of a good quality and they were able to get them done with a 1.5 day turn around. The only thing that was disappointing was that they couldn’t give me a receipt on company letterhead and the font and capitalization of my name (they came out all upper case letters) were printed differently then I was shown they would be. Now I know to request a proof, but they look fine. Their prices are comparable to the other major print shops as well.

Oh, where to begin with this debacle? I am new to the Chicago area and an actor who (along with my roomate) was in need of some headshots for an upcoming audition. Quantity Photo was listed in «The Book» (guide for Chicago actors), and when I spoke to Pete on the phone, I was impressed with his honesty regarding pricing, quality, and suggestions for shopping around to get the best of both of these. Big mistake.
I dropped the photos off on Friday, and was told they would be ready the following Monday or Tuesday. When I attempted to call them on Tuesday to see if the photos were ready, no one answered the phone. I realized I had called before they opened, but I left a message asking them to return my call and let me know my order status. Thinking they would for sure be ready, since it was, after all, Tuesday, I drove downtown to pick them up. Though they open at 10:00am, by 10:30am there was still no one answering the door or the phone! I was already running late for work, which near my home in Edgewater, so I drove back (40 minutes round-​tirp) empty-​handed.
My roomate called them the next day to tell them the situation, and the explanation for Pete not being in the office revolved around a VERY personal family situation that were absolutely inappropriate to tell a client about. And on top of that, that is no reason for NO ONE to be in the office, as Pete is not the only one that works there. So, it is now Thursday (almost a week after I originally dropped off the original headshots), and my roomate and I drive downtown together, only to discover that they SCREWED UP ON MY ROOMATE’S ORDER!!! And we’re not talking minor, we’re talking about her first and last name at the top of her resume (the first thing someone would see) had NO space between them! Pete offered to redo them by 4:30 that day (which would’ve meant ANOTHER 40 minute round-​trip drive), but we were already late on getting the headshots to the auditioners (we luckily got an extension from a Wednesday due date to a Friday due date). So, they didn’t charge her for her headshots, and we left, my roomate absolutely livid. I should also note that when I relayed my frustrations to the receptionist, I got very little explanation or appology.
And a postscript to the entire mess: when I arrived for my auditions today (Saturday), I was dismayed to find out that my headshots hadn’t even arrived yet. Although Pete was very nice and professional, the business as a whole is not well-​run.
So, actors beware: Quantity Photo for headshots is a complete nightmare!