Public Storage

Reserved online at 7am on the 24^th. The property manager called me a few minutes after they opened to confirm and completed the application in a few minutes after my arrival. I was able to view a couple of different options and choose the one that was best suited for my use. The facility provides parking which is great for it being in the 60 605.
Not sure about the other reviews, everything has worked fine. It’s absolutely common/​standard that there are no dumpsters to throw out your boxes. It’s a storage facility, not a dumping ground.
Pros:
* Gated parking for vehicles, so you can park and unload stress free
* On-​site manager
* Safe
Cons:
* There is a pretty obnoxious smell, particularly on 7. Make sure your items are air tight
* There is a sign that says the carts are only available only when the office is open. Not ideal since that’s pretty inconvenient for most people
* You have to get out of your car to access the gate code. It would be safer and easier if I could just roll down my window

I signed a lease today and had a wonderful experience. Marshawna was friendly, helpful with determining which unit would best suit my needs and very quick with processing paper work. I can’t speak to past reviews from 2014/​Jan-​2015 but, the gate/​sliding doors and elevator all appeared to be working fine.
Thanks Marshawna!

Pros:
* Accessible for my semi-​truck
* On-​site manager (Ted was excellent. Highly recommended.)
* Clean
* Safe
* Clear instructions
Cons:
* None that I can think of
Overall, I’m surprised I was so at ease with Public Storage given the fact that 1) I google searched «storage in Chicago» and 2) I moved 2,000 miles very unexpected. The team was great and I recommend this facility to others.

Rented a storage space today with Vernette who was very pleasant and professional. I can’t speak for the other reviews on this place but my initial impression was a good one.

Unbelievable. I don’t even know where to start. This place is doing literally nothing right.
The gate is constantly broken… if you’re not there during office hours (which are 930 – 5, impossible for people working real jobs) you’re not getting in. Even if you get past the first gate, good luck prying the broken doors open with your fingers.
Take the stairs as I’ve been trapped on the elevator multiple times, but watch out for the dried blood.
Wear old clothes and shoes as this place is generally covered in a few layers of grime.
My locker didn’t even close all the way; it jammed and it was a battle to open/​close each time.
On top of all of this, the staff is not even friendly or helpful. I can’t imagine what they do all day as nothing has been fixed in over a year. All they do is raise your rates without warning.
Extra Space is storage is $ 50 cheaper and far better… you’ve been warned.

WORST EXPERIENCE WITH ANY BUSINESS IN MY ENTIRE LIFE! You will absolutely HATE IT HERE! Do yourself a favor and go with literally anyone else! If I could rate a zero or in the negatives I would because I just can’t say enough awful things about this place but just to state facts:
–The elevator has been on and off broken for a FULL YEAR
–The automatic sliding doors look like they have bullet holes in them and have also been broken for MONTHS-​you have to slide the doors open with your fingers!
–The manager is the rudest most incompetent person I’ve ever met in my life, no idea what he does all day since this place is in the most disgusting condition I can imagine
–The gate to the property currently does not operate outside of business hours which is why I had to finally terminate my lease. My business being Pharma sales, I literally could not do my job because this place stopped letting me access my samples before 930am!
–Also, there is no access to dumpsters or garbage of any kind. So if you plan on renting a locker for work in sales, you can’t discard any empty boxes here or the lazy manager will attempt to increase your rent
–There is definitely blood in one of the stairwells that has been there for months
–There are definite homeless people living in the units but they’re nicer than the employees so that was actually the ‘highlight’ of my experience
–Facility is all around filthy and no adequate lighting at night, dangerous
–Over the course of just a few months, my rent from $ 120 per month to $ 140! They claimed it was to accommodate the ‘complaints’ of their customers for all the broken items around the property but not a single thing has been fixed!
–Corporate hq is just as terrible as the mgmt here. There was literally no one for us to contact regarding the horrid conditions here so we went to Unilocal to at least warn future renters
So, if you enjoy being miserable every time you need to access your locker then go for it, but the lockers directly across the street (extra space & self storage) are CHEAPER, not to mention cleaner, safer, and just all around more pleasant. I hope this review helps so you don’t make the same mistake I did and get stuck in an awful lease!

This place is horrid. The elevator was frequently broken, the rates grew 16% in one year, and the management won’t prorate your last months stay if you move out after the 6^th (I moved on the 8^th).
I highly recommend not storing your belongings here as the facilities and service are unprofessional.

Service was excellent. Management was extremely professional and helpful. My belongings were unharmed.

The front staff is GREAT– friendly and incredibly helpful– but that is the best that I can say about this Public Storage facility. Countless times over the past few years that we stored here (don’t ask why we stayed so long!!!) the elevators did not work, carts were not available after office hours, or the keypad to allow entry was broken. The last straw was my move-​out this week when my movers (who were being paid $ 100/​hr!) had to use the narrow basement stairwell to move us out because the basement elevator was broken (and had been for the past few days). When the District Manager finally called, he resisted crediting me $ 29 for our prorated April storage, first explaining that since only one unit was affected by the broken elevator, he would only credit us $ 14. To argue over the remaining $ 15 seemed ridiculous to me. We are overjoyed to find ourselves now at a new storage facility… Only sorry that we waited so long to move out.

This place is super convenient to our apartment and since we don’t have much storage, we needed to get a unit here. I always find storage places to be more expensive than I think they ought to be, and this place is no different, but their rates are competitive with other places in the area. The guy who’s always there when we go, Lawrence, is super nice and helpful.