Public Storage

This site is plagued with theft. I began my contract in February 2012. They kept pushing me to buy their $ 20 lock when I had my own. I specifically asked about theft at the time and they said it was not a problem there. A few months later, while I was out of town my unit was broken into and several items were stolen. I couldn’t get there for a few days and in the meantime they just left my unit completely unlocked. They did NOTHING to help. I looked back into police reports for that address, as you can do this online for Chicago. I found MANY instances of recent theft that employees had lied about right to my face. This location is very poorly managed and maintained. Security is non existent. Storage sheds are in deplorable condition with burnt out lights throughout the facility. It is a breeding ground for crime and they do NOTHING to change this. I am actually looking into a lawsuit over this as I have recently seen many successful lawsuits against this incredibly corrupt company. Stay far FAR away from this place.

First this is not a about the staff, they have always been courteous and professional. This is about the company and how they manage this site. The gate system is outdated and needs to be replaced. I should not have to get out my care both coming and going. The outside lights around my unit have never worked. I have reported it and complained but nothing has been done. It’s been 3 years now. The installation inside my unit is everywhere. I can’t clean it up because I have no where to put it. They keep there dumpster locked up and closed. There is a small hole in the ceiling of my until that allows water in. Again I notified them and they have done nothing about it. I can move to another unit but that would finding a day to get a bunch of folks willing to help me move everything to another unit. Every July they go up on my rent consistantly but I get nothing in return to justify it. This is the year I move my unit. I can’t take this unit, this location, or Public Storage any longer. I have been a faithful customer since 2009 and Why? is what is I keeping asking myself. Time to try something different.

I’ve used storage locations all across the nation, and not one of them had as professional, kind and courteous staff as this one. Both Geri and Maria are top notch professionals.
They really make this fairly average, what-you’d-expect, storage facility go from three stars to five.

PLEASE DO NOT RENT FROM THIS PUBLIC STORAGE!!! THEY WILL RIP YOU OFF… I had a storage unit for 1 year with this location, and I closed out my unit on the 8^th day of the month. The lady was very rude, placed a freeze on my access code while the moving company sat waiting to get in. They refused to prorate my month and made me pay $ 240.00 for the 8 days. Their policy allows proration upto the 6^th day.(What?!) I am fuming and I will not stop until the world knows this Natchez PUblic STorage is a scam!