My drive crashed and i didn’t know what to do. searched on the web and came up with proven data recovery. I’m glad i did, sent it in and i recieved immediate response. Told me my options and after recovery process almost everything i lost was put on new drive. service was quick and i was very pleased with personal service. I would give it 5 stars
Claire C.
Classificação do local: 3 Chicago, IL
I gave three stars based on the Unilocal label for this rating: This company is okay. Not terrible, not excellent. I dropped a running external hard drive containing important, non-backed-up data. I left my device at their downtown drop-off location. I received the results of the diagnostic evaluation and a cost estimate(around $ 1,500) about 3.5 days later. A hard drive containing my data arrived at my house 18 days after the initial drop-off. Pros: –They recovered 100% of my irreplaceable data. –They shipped the data on a new hard drive directly to my house, and the shipping time was fast. –They have a 10% student discount. –Their online document management system makes it easy to keep track of what you have agreed to/what their policies are as you’re going along. –Due to their mistake, they ended up sending me a new hard drive for free. They usually charge for this. Cons: –After they sent the data to me, they e-mailed me basically begging for positive reviews. They offered a $ 5 Starbucks gift card if I would review them on Google Pages. –Your device must be shipped from the drop-off location, downtown, to a repair lab somewhere«In Chicago.» Versus a recovery company that has you bring your device directly to the lab(ACE recovery in Chicago does this), this might add to your wait time for a diagnosis. –Communication was sometimes slow. I left one phone message on both day 1 and day 2 after drop-off asking for an update on the status of my case(e.g., «Can you confirm that you got the hard drive?»). These calls were not returned. When I finally spoke with Mark on Day 3 he said he would e-mail me a report in «2 minutes» and it took 1 hour. –They seemed disorganized. I specified on one of their forms that I would rather provide a new hard drive than purchase one from them. They did not honor this.