Progressive Home Improvement

We had some minor work done in our kitchen that, I’ll admit, was probably a little «below» the kind of work Progressive normally does. But we were told that they were happy to do the project and hopefully if we like their work we’ll consider them in the future. Sounds like a good business model to me, especially since we do have some remodel plans for next year that would be a lot more significant.
The work turned out pretty well. The problem was that each time my husband or I would come home from work, we’d notice something that needed to be fixed, a screw hole that needed patched… drywall that wasn’t sanded down all the way… and you can’t help but wonder, should I really have to call about these things, shouldn’t they just do it?
On top of that, part of the project involved some work that they had to contract out and were having trouble finding someone who could do it. We paid them for the rest of the work (and I have to say that they did some work on our wood floor that looked amazing) and they said they’d get back to us on the rest. They (the owner himself) never did. And he never returned my phone calls asking for an update…
I guess the best way to explain it is we *were* a small project and they certainly made us feel like one. Not important enough to follow up. not important enough to return calls. I think that was a really bad business decision. In a few months when we’re ready for our bigger remodel projects, we won’t be calling Progressive.