PRO – Technology Professionals Wicker Park

One of the problems for the self-​employed is who get to be your IT Department. First, I had a guy but he moved. The next guy retired, but he suggested I use PRO. I could not be happier. When I don’t have my computer, I don’t work and I don’t earn. If I lose data, I’ve got problems.
Pro has protected me from all that. Additionally, they saved me when I spilled coffee on my keyboard and when ransom-​ware froze my computer. They work is prompt, reasonably priced and ready when they say it will be.
I know I should know about how my computer works, but I don’t. I just want it to do what I want as I want. PRO does that for me and doesn’t make me feel bad that I do not know more.
To say these guys are life-​savers is so trite but so true. Trust them; use them!

Much faster turn around to fix my laptop than expected. Jesus was very helpful. Reasonable rates too.
Don’t trust the «free upgrade» from Microsoft. Apparently a lot of folks having problems with that. Then you have to pay to fix it from the «free» upgrade.
Thanks PRO for fixing this for me.

I can’t thank PRO enough. I had a Seagate External Hard that just die on me. I didn’t drop it and it get wet, it just died. (By the way, I have spoken with several computer repair specialist and they have told me that this is common problem with Seagates.) I first took my external hard drive to the Tek Guyz. And while they offered a cheaper price to fix my external drive, after a week they were unable to do anything. I then took it PRO. It did take PRO a couple weeks to get the information off my external hard drive, but they did recover 99.9% of the files on my drive. The reason it took a couple of weeks was that my external hard drive had to be taken apart. Most of the stuff on my hard-​drive I could care less about but there were pictures of my wife and family that I didn’t have anywhere else that I just couldn’t lose. Recovering files from external hard-​drive is not a cheap expenditure, no matter where you go. But compared with other places, the price to fix my external was reasonable and at the end of the day they got the job done. My only complaint was that I had to call a few times to get an update on the status of the repair.

Bought a computer off of craigslist — my first mistake. Had some crashing/​failure to boot problems with it a month later so I brought it into PRO. They identified the problem (viruses from the person I bought it from, thanks guy), fixed it, and I went on my way. A few days later I started having the same issue though not as severe as before, so I waited a couple weeks later after it just wouldn’t work. Kind of annoyed, I went back. Once again they identified a NEW problem (RAM was overclocked, once again something the previous owner did), fixed it, and then gave it back to me no charge (which I thought was very generous)! Worked fine for me that night.
Ok…so I admit when I had the SAME crashing issue the next morning I was pretty pissed. I brought it back in there and then when they got back to me it turned out to be a whole OTHER problem — power supply issue. They explained why they didn’t catch this issue before and they were willing to offer me half off on labor fees because I had brought it in so much. However, I know how to replace a power supply so I just took my computer and did the work myself. So far no issues, almost a month later!
This review may sound a little negative but here’s why I’d rate them 5 stars — at every step of the process they explained what was going on and what I would need to do to fix it. I know a little bit about computers but not a ton and they were happy to explain things in a way I could understand. At no point did I feel like they were trying to wring money out of me — the 2^nd time they didn’t even charge me to fix the issue I had and the 3^rd time they just let me take my computer out with no charge. Free diagnosis with no pressure to have them do anything is really great. Highly recommended!

Amazing service! My computer would not turn on (eek!), and I suspected it had something to do with my keyboard. I took it into PRO and they were great. They listened to me, no mansplaining, got right on it, opened up the back of my laptop, and quickly solved my problem. For Free! Now this was not a complicated problem, but I couldn’t deal with it myself. I am really grateful, so here’s a 5star review!

This the second time I’ve gone to these guys for a computer fix (maybe I should stop eating soup near my laptop –_​_​-​), and I can’t recommend them enough. They are prompt and extremely affordable. No hidden diagnostic aka ‘looking at your computer’ fees. Love love love them. Take your computer here. It is in good hands.

After some issues arose with my iMac’s hard drive I brought it to PRO to be diagnosed, however the technician could not simulate the issue and said they couldn’t find anything wrong with my computer other than being very dirty and dusty inside. When I got my computer home I opened the box and there was dust, cat hair and fingerprints visibly under the screen!!! Whoever had put it back together made no attempt what so ever to wipe off their fingerprints or eliminate dust from behind the glass and I found this to be incredibly careless and discourteous. Did they expect me to work at my computer like that? I’m a video editor and seeing all that dirt and grime under my screen every day would drive me crazy. For this reason I believe PRO should offer cleaning as a courtesy when diagnosing computers, otherwise there will always be dust and finger prints under the screen when someone gets their computer back.
Furthermore, when I opened my computer to clean it I found that my hard drive retainer was missing and one of the tabs on the bezel was broken off and someone had tried gluing it back on. I was very angry at the time and couldn’t believe anyone would be so negligent with someone else’s property.
The owner Florian contacted me afterward to follow up and ask about my experience and I explained how dissatisfied I was. He asked if there was anything he could do to remedy the situation and since I had already gone through the trouble of cleaning my computer I asked if they could fix an old iPhone 4S with sound issues. He said to bring it in but they couldn’t fix it and eventually told me to take it back to Apple.
While I won’t be recommending PRO to anyone I gave them 2 stars instead of 1 because even though my experience was less than great the staff seemed very knowledgeable and courteous while I was there. One gentleman even helped carry my computer back to my car as I had my 2 year old son with me.

Most iPhone repair shops are only able to replace broken screens. But they were able to do a motherboard replacement so that the backlight on my iPhone worked properly. Will definitely be taking my iPhone/​iPad/​Macs before anywhere else.

Quick repair cheap rate compare to competitor
I drop of my msi for repair other place recommended me to replace mitherboard but they fix it no replacement needed! Also they keep me update and inform about my laptop

I’d give them 10 stars if I could…
I shattered the front of my IPhone6, and needed to get the glass replaced. After reading the reviews of PRO, I called and spoke to Oscar (I think), and initially, he said it was going to take about 2 to 3 days. Before I hung up, he asked exactly what I needed, and I explained how I use my phone for business and can’t easily disconnect from it. He called the stores and found one of the guys to get the glass replaced within three hours… at no extra charge. Fantastic service from the moment of the call to the time I got my phone back. Highly recommend!

Shawn @ Wicker Park is awesome ! Although it took them some time to finish repair on my mackbook pro, they did it right and fixed my machine. Highly recommended and Reliable people they are.

I love these guys, and I would highly suggest them to anyone who needs assistance with their computer. They are great & dependable, and their money back guarantee if they can’t fix your computer is also great customer service.
Moral of the story is: if you need your computer fixed, take it to PRO!

My power socket on my laptop started to get loose and not charge and after looking around and having «The Geek Squad» tell me that they are unsure they could fix it/​I have to pay for them to ship it to find that out. PRO on the other hand told me they could fix the problem for much less, and quicker, 2 – 3 days if they didn’t have the part. To my amazement they called me in two hours to pick up the computer and it works great.
Jake and Shawn were great to work with.

My external hard drive stopped working out of blue, and I nearly had a heart attack when other stores quoted a minimum of $ 700 and 4 days to extract the data. PRO fixed the problem by transferring the actual hard drive into a new external case. 24 hours for $ 90! Friendly customer service and impressive turnaround time. Also very conveniently located off the blue line.

I purchased my 55″ flat screen plasma about 18 months ago, and it went out on me two weeks ago.
I called the team at PRO to see if they worked on electronics like this-​sure enough, they did.
The team kept a steady line of communication throughout the entire troubleshooting process and, even though the replacement parts weren’t available, the team restored the major components of the broken board and got it running again.
Prices we’re very fair, and the team is great.
Would recommend to anyone who needs technical work done to electronics.

My puppy chewed up my iPhone 5 while I was in the shower. She cracked the glass and crunched off the bottom corner of the white enamel. Pro fixed it in an hour. For $ 99, they replaced the entire front face. I didn’t have an appointment. I walked in, they had the part in stock and fixed it quickly.

I’ve waited a while to write this. Long enough to know they really fixed my system totally and completely. The system that my entire business depends on. Thank you guys so much. The first solution didn’t work and they make it right that same day with a brand new part. They gave me a great deal on some extra RAM I needed too. These guys rock!!!

Was having major problems getting my custom build put together. I called in late on a Friday, and they were able to complete my build in about an hour. They even stayed late to finish everything up. Great service!

I didn’t want to write a review until today.
I have an alienware laptop of which the video card does not work. They cannot fix it and I didn’t choose to spending $ 449 letting them buy a refurbished video card and replace. I don’t want to talk about the unpleasant experience there otherwise I have to type so many words.
I haven’t touched the laptop since I picked it up back. Today the new video card I bought has arrived. When I want to install it myself, I found that on the heat sink, there are 3 screws missing (there are only 4 in total). And it’s very dirty on the contact surface, which is very hard to clean. Not to say the broken video card, seems it was swimming in mud. Now I have to find a place to buy the alternate screws and pray the dirty contact surface won’t impact its performance otherwise I have to pay about $ 60 for a new one.
I feel so regret that I’ve choosen this store. If I have to say some more, that is I wish Unilocal has a non-​star rate.

I’ve used their services twice due to having a shitty computer that likes to bust down because it’s not happy it’s writing comedy sketches instead of physics papers. Both time I’ve used their services, I got my compute back in about a week or less (first was a mother board and second hard drive). Both 200 (my hard drive was a terabit. I know shit about computer so say as you will. They also retrieved all my documents!).
While I’m there, I even see people finishing off things they’ve done making sure everything is organized well and communication is done between everyone that works there.
I’m very happy with the results unless I have to go a 3^rd time because then I’m rebuying my computer (which means time to go MAC.)

I found Crescent through Unilocal.I was really excited about all of the positive reviews.
While at work, I had spilled water on my laptop.
When I took my computer in, it seemed like it was going to be a simple fix. I ended up needing my motherboard replaced. I took my laptop in on January 28^th and I just got it back today-​February 20^th.
I don’t know if the length of time for the repair was due to parts coming in slowly, them being slammed with business, or if a motherboard repair generally takes around 2 weeks.
I paid a little over $ 300. It would have been nice to get $ 20 – 40 knocked off considering it did take them so long, but oh well.
Some folks have said I could have bought a new computer for the price to get mine repaired. While that may be true, I was a dumbass and didn’t back up all my files. Around 75% of the files on my computer are backed up. The problem was, the 25% contained some really important work stuff. *sigh* C’est la vie. The lesson here is no more liquids around my computer.

This review is for their recycling program.
If you have any old electronics, go to
and get some money for them.
If you have some REALLLLLLLY old electronics like me, that are worth zero dollars on gazelle, bring them here. They take them and properly recycle them for you.
We all have that piece of electronic from the Clinton administration. (God, that makes me feel old). Bring it here to recycle it and save the environment.
¹¹⁄₃₆₅

My IPhone 5 was cracked and needed to be repaired. Crescent replaced the outermost screen for $ 99 and it took them 2 hours as was promised. Soon after the repair, I discovered that the LCD screen also needed to be replaced. I was quoted $ 50 for the additional work to repair it and in 20 minutes. Cracked IPhone screens must be a popular repair because both times they were out of stock and I had to wait a few days for them to be stocked again. When I finally did get my phone repaired I was told that the cost had gone down $ 39.99. Additionally, I was able to use my $ 10 off coupon!
My phone is completely functional again. Thanks, Crescent!

I dropped my Galaxy Note 2 last weekend and called several repair places. Most would not repair the Note and others wanted to charge me a fortune. Crescent quoted me $ 30 cheaper than anyone else and actually seemed excited to work on my phone (they haven’t worked on many android phones and wanted more experience I presume).
After dropping the phone off they told me it’d just be a few hours as they had to pick the broken glass off very carefully and replace it. Unfortunately, the lcd malfunctioned during the repair process, but Crescent was very honest about it and overnighted a new lcd at no extra charge. If I ever have any other electronic repair needs I will be sure to use these guys in the future.

My laptop screen broke in a car accident and after reading the Unilocal reviews, I decided to check them out! George was awesome! He made me feel comfortable, gave me a great price and had my laptop fixed in under 10 minutes! Thank goodness they decided to move into the neighborhood from the suburbs!
After the repair my insurance adjuster needed photos and a statement, George had everything to me in less than an hour! It is wonderful to know that with all the stress that comes with tech gadgets, knowing where to go to get them fixed it not one of them. If you want great customer service, fast repairs and a great price, you have got to check Crescent Technology out!