PRO – Technology Professionals

Thank you PRO for saving my work laptop! I spilled an entire glass of water onto the keyboard/​mouse pad area and it made some scary crackling noises and shut itself down. After recovering from a spell of panic, I took the battery out, put several fans on it for a few hours, and called PRO. They did a free inspection and quote. The laptop just needed to be cleaned properly and have a new keyboard installed — files were saved! Gladly paid for that rather than a new computer. Quick, friendly, professional service.

These folks were amazing and saved me from having an aneurism. My MacBook just wouldn’t boot up and left me with a blank screen with a question mark on it. Not what you want to see when you are a consultant who is sometimes lousy about backing up her work. At any rate, They fixed the problem within 24 hours and it cost a total of $ 99. So, so worth it. I’ll definitely be back the next time I don’t properly maintain my computer!

I rely on my computer to do my job. Without my computer I do not work. For one who is self-​employed, computer repairs are always urgent and getting back up ASAP is always critical. Pro is a life-​saver. I can rely on them to do what is needed, to not pad their bill with unnecessary charges (which they could easily do because who really gets how a computer works?), to have my PC ready when they say it will be ready and to have the charges be what they say they will be.
When I have repairs that are needed but not critical, they work within my client driven schedule to do the work when it fits my timetable. My last repair was a fan replacement. They even let me bring my computer in, diagnose the problem, take it back while they waited for the part to arrive, and then bring it in at my convenience for installation.
Stop looking for computer service. Just go here; you will not be sorry.

Took my business computer in for repair got it back same day!!! Love these guys. I’ve known the owner Florian for many years and he has always treated me as a special customer even though I rarely need his help. I’m sure the good people at Pro Computers treat everyone as Special!

I went into their store on Clark St. in Andersonville to inquire about their services regarding screen repairs. I have a laptop with a touch screen and I stepped on it (I know, I know!), cracking it to where I couldn’t use it. It wasn’t under warranty anymore so I either had to get it fixed, or buy a new one. These guys told me that yes, they can fix screens but were honest about the fact that touch screens take longer because the parts are harder to come by. A few weeks later, I brought it in and dropped it off for an estimate. The estimate took a few days longer than the standard time it takes for an estimate, because of the difficulty with finding the part needed for my model. When they got back to me, they emailed me the entire work order and how much it would cost. It was so easy, I could either accept or deny their offer right from my computer by clicking! (I was using my work computer at this point).
They returned my computer a few weeks later as good as new. They were completely honest and straightforward from the get-​go, which I totally appreciated. I didn’t feel like I was talking to someone trying to scare me into spending a lot of money or who would use my lack of computer-​savviness against me.
I highly recommend the team at Pro-​Tech for their honesty, friendliness, straightforwardness, and efficiency.

These guys are so good at what they do!
I couldn’t give them better reviews for quick superb service. Purchased a refurbished laptop for a great price, and needed some help on a small issue. Their great software expert remotely accessed my unit and had me ready to go in under 10 minutes! Do yourself s favor and go to PRO. They’re the best!

If I could give PRO Tech Professionals 6 stars I would. I desperately needed to replace my laptop screen while traveling for business and happened to stumble across this place after an online search.
The service was phenomenal — below are a few reasons why:
1) I emailed PRO with my dilemma and within 30 minutes I was all set to bring my laptop in first thing the next morning
2) Kenneth came in an hour before the store opened to replace my screen because I needed it early the following day
3) Since it was only going to take an hour to replace my screen, I decided to hang around by shop. I wanted to get coffee and it was pushing a balmy 0 degrees outside so Kenneth let me use his bus pass so I could take the bus to the nearest coffee shop since you need exact change to take it — so nice!
4) My laptop looked brand spanking new in ~1 hour — amazing!
I would highly recommend this place for any laptop repairs — the service was quick, the staff was über friendly and my laptop is good as new.

I have used them for years and most recently worked with computer technicians based from location at 5019 W. Lawrence that is now their main service center while still maintaining the Andersonville location. Adin Calkic went above and beyond in helping me and checking up to see that everything was working. They wiped my computer (saving all personal files); upgraded and re-​installed software/​hardware and dealt with a variety of synching issues that I was having across multiple devices helping me determine the most efficient way to access information across the Cloud and locally. I highly recommend the whole team and signed up for a year of ongoing computer back-​up and virus monitoring on the spot because I have such trust in the work that they do. Sometimes one just needs computers/​gadgets to work and they make it so!

Took computer in they have me 300 buck quote for repair which, would take two days was done week later. Got it home didn’t work they told me oooh must of been mother board that cost you 100 buck more. Took week for responses which i had to call. No resolution when i complain.

So far, so good. Dropped my Macbook Air off a few days ago. Within a few hours, received an email with the issue (dead battery) and an estimate to have it fixed. Picked up the machine yesterday and it works as good as new. Staff (both online chat and in-​store) were very friendly and accommodating. Plus the 120-​day warranty is an added perk in case there are any future problems. Check them out!

I gave these guys a good review two years ago for their home services. I just used them again because I bought a new mac, iPod, etc. and needed help getting everything set up, old stuff wiped, etc. They are as good as ever. They show up on time, are polite, treat you with respect even though you ask 5^th grade level questions, offer suggestions on new equipment. And very reasonablynproced. I have recommended them to a lot of people over the years and would do so again in a minute.

Pro had to reinstall theW7 operating system. with a virtual XP. The techs put in extra time to get the virtual window working without charge. Plus, the office is dog friendly

I am a big supporter of neighborhood businesses, but not all of them actually work out to be convenient to use. PRO Computers Andersonville is not one of them. Big plus is that it is next to the Hopleaf, so I can kill two birds with one stone.
This is the second time I have brought something in to be repaired. The staff has been very friendly and professional. I love the fact that they send out email updates IN ADDITION to calling to update you on the status of your order. I was immediately contacted once they determine the extent of the repair on my daughter’s computer as it was beyond what they thought could be done to keep the cost down.
With the replacement of a power switch and a clean up of the hard drive, total cost was way less that I thought it would be. Also again, I was able to pick it up and have some champagne at the Hopleaf as a reward.
Service was quick… got a quote on a Monday and the computer was ready for pick up that Friday. And I got a follow up email from the owner to make sure I was ok with the service.
I hope I don’t have to use them again because I don’t want any more computer programs, but it is comforting to know that there is someone nearby that can take care of them :-)

I actually went to the location in Jefferson Park but don’t find that location on Unilocal so I’m reviewing the Andersonville store. Can’t stay enough. I needed a new power jack installed. My computer was no longer charging. I had this happen to a computer a few years ago — that repair shop told me I would have to send it to the manufacturer for repair at significant cost. I just bought a new lap top.
This time, I did a bit more research and found these guys. Dropped off at 9:30, picked up at 2:30. $ 99 and it was all done. They even let me use a loaner for free since it was for such a short amount of time.
Couldn’t be happier. Will definitely use these guys again in the future.

I’ve been to PRO three times since I’ve moved to Ravenswood, and I’ve found PRO to have the best customer service and open line of communication out of any other computer repair store I’ve been to. The screen on my MacBook cracked and they were able to replace it in about 3 days. The next incident I had, which happened to be another cracked screen, was resolved by PRO just as good as the last time. Instead of going to visit the Geek Squad or the Apple «Geniuses», definitely check out PRO. I believe they have other locations in the surrounding area, and I’m definitely glad there’s one close to where I live!

I’ve used this place to repair computers before. I like the honest appraisals and timely work. Brought in an old, slow, broken Dell desktop; got back a fixed much faster machine. Good work!

I had the unfortunate experience of spilling tea on my Macbook Air. The Best Buy repair team quoted me almost $ 1200 to fix it.
I looked online and found PRO, and I gave them a call. The rep was pleasant and professional, and quickly gave me an estimate around a third of Best Buy’s price.
The repair took a day and a half, during that time I called a few times to check up on the status. Speaking to them was pleasant, they kept me posted, and I also was able to receive email alerts.
This company is highly recommended!

This is definitely the place to bring your computer. I stumbled on this place a few years back and was instantly grateful that I had. Their service people and techs are hands down the best. This time I dragged my 40lb+ antique Mac osx over there and they did get her up and running again but alas, it was not meant to be. After going over options everyone agreed that the most economical thing to do was just get an external hard drive and move everything over and kiss the baby good bye. Putting a new hard drive in a computer that old would be like putting a new engine in a ’65 Dart. Their tech Adin walked me through everything I needed to know — including finding a great deal on a mini mac — and was infinitely patient with my questions. Their pricing is more than fair, they do their absolute best for you and are actually honest in their dealings. My computer will never go anywhere else. If I could I’d give them 10 stars.

If ever a company deserves the mythical 6^th star, it’s PRO Andersonville and computer guru Adin. Long story short: thought I’d completely screwed up my custom build’s motherboard after a BIOS upgrade gone bad. Computer wouldn’t boot into windows, etc. So I bought a new motherboard and took everything to PRO Andersonville. Adin listened patiently to my predicament and said he’d be in touch within a day. About 4 hours later, Adin called with good news: the problem was just BIOS settings in my old motherboard and I wouldn’t need the new hardware after all. He also installed the new graphics card that started my whole sad saga. Total cost under $ 50. Wish every place was as committed to doing the right thing by their customers. From now on, this is my no-​brainer go-​to when a computer problem out-​kicks my meager know-​how.

I just wanted to take the time to write a review for these guys. They were excellent! Fixed my laptop and provided suggestions that will go a long way in saving time and money in the future. The price was right and the services were very professional. I hope I don’t see you soon, but if ever I need help with my laptop again I know who to call first.

Brought in my computer in the morning and it was fixed and ready by late afternoon. The price was fair and they did a good job of explaining the work done. Will definitely use them again.

A good experience, even though I ended up deciding not to get my computer fixed (it’s an old Asus with a broken monitor frame/​hinges — parts too expensive to replace at its age). They were professional and upfront about the time and the cost, and very friendly.
My one problem: I called to let them know I’d pick up the computer without having it repaired, and was told I could come in whenever to get it. I came in four days later and found that the person working on it hadn’t been told I’d decided to come for it, and it hadn’t been reassembled. Not a huge deal, but an inconvenience, as I don’t have a car and had to plan my school day around making the trip out there on two different days.
However, they were definitely very unhappy about the mistake, and when I came back for my reassembled computer, the guy working on it had taped up the frame for me and screwed a couple of pieces back in, so that I can still use it at home. It was a small fix, but definitely not something they had to do, as I wasn’t paying them for any repair whatsoever — I thought this was a really great gesture!
Great customer service; will definitely go back the next time I have a computer issue.

A most excellent experience from the minute I called on the phone — despite the fact that in the end they could not recover my data — the hard drive was way dead.
I worked in the IT field for over 25 years (and for attorneys no less) and I know the challenges of being at the entry point of troubleshooting computer issues. Everyone at PRO Andersonville was not just professional but also efficient and they were very clear in terms of what they were doing and when the work would be done.
In my case — a blue screen of death on a Dell desktop — I called the main number, they set up an account for me on the phone — and when I walked in the Andersonville store they were ready for me. At the front desk Neil processed my order — he was friendly and he understoof my data loss situation right away.
Adin worked on the PC itself and was excellent in making sure that I understood why my data could not be recovered. He called me to explain what was going on and while sending the drive out for diagnostics was an option, he worked with me to reach a decision as to whether or not my data was worth the hassle and the cost.
Although one never hopes to have computer issues in the future, if I do I know where I’ll go — PRO Andersonville.

I am beyond happy. We had a 6-​year old iMac that wasn’t working. Went in with low expectations (would cost a lot to fix, probably not worth it). These guys went to work and determined that it was an easy fix, and upgraded the operating system and maxed out the memory for practically nothing. I now have a working, fast machine. Also, realized I’d misplaced the cord when I got it home. Called them, and they gave me one for free. Excellent technically and also just really nice people. Thanks so much!

DO NOT GO TO THIS PLACE… SLOW SERVICE… SUPER EXPENSIVE. .RUDE GUYS …
My laptop was overheating and getting shut down… I guessed it was the problem with the fan… Also I had a whole lot of annoying pop ups, an annoying search engine which I couldn’t change to Google …
I researchEed on Unilocal and went over to these guys coz it was in my neighborhood and good reviews… I don’t understand how can you get good reviews for crappy service
I drop my laptop on a saturday 10 am was charged a $ 39 Diagnostic… was told total would be $ 89 and I would have to pay the balance when the work was done… I was left with no laptop for 3 whole days while I had to prepare for a test… and they said they would update me by email… .How would one check their email when they had the laptop… plus contradictory to what was told they only emailed me on Monday 4 pm… After 3 days… till then no calls no nothing … Every time I called, a guy Jake answered… He had no clue what so ever what he was talking… I never spoke to the guy who fixed the laptop… Every time Jake would tell me the guy who is fixing will call when done .I never received any calls… I had to call a million times to know… plus one time I called them they tell me there were nasty viruses… that too after 3 whole days .so why was the diagnostic charged when they couldn’t diagnose on day 1… After 3 days they tell me about the virus… plus they said there was an additional fee apart from the $ 89 for virus removal… wtf ! First they tell $ 89 for the whole process and extra only if any part was replaced
I have got the laptop screen replaced for $ 150 another computer repair store in chicago… Also when I spoke to the guy he said he can return the laptop without removing the virus if I did not want to pay… they would return my laptop without solving the issue for $ 89 and that too after leaving me without the laptop for 3 days …stay away from these guys. freaking expensive… slow poor service… rude guys over the phone …
Also I Reach the store at 6: 30 pm and the store closed at 7 pm… I switch my laptop to find the the annoying search engine still showing… and my desktop Gmail notifier uninsulated… The guy Was unable to install it saying Gmail has discontinued it… and told me he doesn’t do virus removal in One day… coz he did in a hurry the virus was still on …did he forget he had the laptop for 3 whole days .
.Also he told me he made dinner plans so had to leave early… if anyone entered my store before the store closing time I would sit up the whole night and fix the problem… coz the customer is the king… but not for these guys …
Finally the prob was fixed .I did not pay the additional viral removal fee… don’t ever go here… better places in the town… Hyde Park computer centre replaced by lcd screen for $ 150… that too over night… even you break I fix has great service
I DONT RECOMMEND THIS PLACE

I have used them twice now and they have resolved my issues promptly and accurately. When I required an estimate, it was accurate.
I wish they had called me when the computer was ready. Instead they e-​mailed, which I could only see on my phone since they had my computer.