Potbelly Sandwich Shop

Service is bad. The guys working in there are very rude

Always a wonderful experience. I had the skinny the last two times. For 400 calories I cannot find something that beats it. Very flavorful!

This is right between my work and the train. I’m so surprised that people were unhappy… I was so happy with my service from Taurus a few weeks ago that I called corporate to compliment her. I was in the middle of a long day (I teach full-​day kindergarten and then had grad school until 9:30) and she was legitimately kind and sincere. I love the Mediterranean on flat bread :) plus avocado, no artichokes

This was my first experience at Potbelly, and the Mediterranean sandwich made for an excellent post-​aquarium day snack.
Service was interesting — the servers were very intense and trying to move people through the line super quickly. It was off-​putting, and seemed unorganized. However, I do see how a quick line could be a good thing; this may be the slow southerner in me complaining. :)
The food made up for it, though. Maybe it was because we were so hungry after a long day, but my husband and I agreed that our sandwiches were some of the best we’ve had in a while. We are definitely returning!

Good location close to the museums in Chicago. They had a musician playing inside that was just awesome. He made our lunch even better — the food was just okay.

I really enjoyed this location. We ended up eating a quick lunch, I got the Mediterranean sandwich and my friend got a salad and a sandwich. Both of us were extremely satisfied by the end. The bathrooms were clean, we sat near the booths and it was busy but comfortable. Definitely a great experience eating potbelly for the first time.

Bad customer service from this potbellys I came expecting a great service since I work in a potbelly but manager seemed upset and was in a bad mood no smiles no thank you. Just wanted to get us moving.

The employees looked like they didn’t want to be there. It wasn’t a friendly environment at all. I’ve been to other Potbelly’s and they’re friendly, but other thsn that the food was good. I always get the Wreck with cheddar, ir tastes amazing.

Food is potbelly good but the one star is for the WiFi. It sucks. It’s painfully slow and to make matters worse since there are only windows on one side, the front you get a poor signal.

I like to come here since i live nearby because i really like the soup, salads, sandwiches.
But omg the lines move so slow and I will never understand why when I order a skinny pair for example I have to tell basically each person in line what soup i ordered to get my soup…
It’s not perfect but the workers are nice and the food is good so i dont mind returning.

The kids like it, conviniently located… we eat here atleast once in 10 days.

Just want to recognize great customer service, and today the award goes to Sam!!! My soup ordered was incorrect during my lunch break from work and there was no possible way for me to go back and correct it. So upon calling I spoke with Sam who offered to bring me another soup herself and she did just that within a matter of minutes, I was still eating my sandwich when she arrived smiling. Thank you Sam for great customer service because you rarely get that nowadays keep up the great work…

Potbelly’s is one of my favorite sandwich chains! My husband introduced me to this chain when we lived in Michigan, and it always hit the mark. At this Chicago location, we didn’t come across any service issues. It was kind of slow that day so we were attended to pretty quickly and got our food. My favorite item here is the Italian sandwich because: 1) who doesn’t love an Italian sandwich? and 2) you can add hot peppers to it, which creates another dimension of deliciousness! The hot peppers add a nice kick to ANY sandwich. I have to admit it’s one of the main reasons I’m a fan of this chain. Did I mention that I love the peppers? Lol. Sadly, I haven’t come across any Potbelly’s in Florida (the sandwich chain… not the anatomical potbelly). But whenever I’m in the Midwest, I know where to go for a good sammich!

I came here because of the positive reviews from other Potbelly locations. I didn’t know it was a chain since I’m not from here… first restaurant I ever tried in Chicago. Pretty decent. Let’s see…
Service — I saw on other reviews that the service is not the great here… I agree. The server who took my order did not seem that happy and didn’t even smile. When I wanted to change my soup order, the worker looked mad and then yelled out the new order to her other co-​workers. Other than that, I can’t complain much otherwise. Customer service is so important in food service.
Food — Of course, what is wrong with Potbelly food? Nothing really. It sort of tastes like a higher-​class of Subway (which I didn’t mind because the price was still pretty decent). I believe you can’t go wrong with an of the sandwiches here. I have to rave about their soups though… you have to try their Chili soup even if it’s a little pricey! It’s chunky and filled with ingredients. The flavor is on point. So hearty. Yum. I also had the enchilada soup… which was good as well.
Overall, I would come here only for soups because the sandwiches are not that spectacular. Customer service broke my review though.
A-​okay.

Potbelly is yummy in general. I like a wreck and the grilled chicken cheddar sandwiches. The broccoli cheddar soup is good. The vanilla shake is delicious!
This particular location is great. The sandwiches are made quickly and ingredients are fresh. I like how they put in just the right amount of hot peppers in the sandwich when they’re requested. The location is great as it’s right off the Roosevelt Red/​Green/​Orange lines and some bus stops. They don’t deliver after 7pm, however. The service is fine and there’s plenty of space for seating. They had candy out on Halloween, which was sweet.

Potbelly’s has become one of my favorite places to grab an afternoon meal. As a matter of fact, I just went to the one across from the HIP yesterday.
My mom and I decided to make most of our afternoon together by using the CTA and spending our time at the Field Museum. By the way, the World Fair of 1893 exhibit was a disappointing waste of money.
I became hungry. As we walked back to the Red Line on Roosevelt, I asked my mom if it was okay to eat in the S Loop area before we headed back…
Of course I knew this was here. Unfortunately, I did not know how uncomfortably hot and loud it was going to be inside. I didn’t mind it as much as my mother did.
I’ve heard about musicians performing at Potbelly’s but their space has always been quietly unoccupied at all the other places I’ve been to. There was a gentleman performing today. I found out later he’s been at this location singing and playing his guitar since 2007.
When I compare this location to other Potbelly’s, I give this one 3 STARS: it is unbelievably HOT in this place. The square footage is SMALL. There is only ONE bathroom per gender. Because of this, there are bodies standing every where.
The people behind the counter are incredibly and genuinely friendly. I have to give them a lot of credit for having a sense of humor and dealing with what is given to them to work with.
I asked for a Chicken and Cheddar Sandwich on a Flatbread with tomatoes. The man asked me if I wanted the tomatoes heated or fresh and then he recommended that I try it with bacon. Bacon? Of course! I also ordered a cup of chili and since my dog wasn’t with me, I added onions and cheese. As for soda, I can choose between Pepsi and Coke products from their fountain.

Love Potbelly. I am a sucker for the «Wreck sandwich»…on a flatbread. Toasty and crispy. Sometimes the fillings are still cold, so it is best to ask for the sandwich to be run again thru the oven.
Delicious…I am not a sandwich type of guy… but Potbelly is just great…

I love Potbellys but, NOT THIS LOCATION… After asking what type of bread for my sandwich twice, it was still wrong! It was not busy either!!! (Blondish brown hair, large physique lady). It was not busy either!!! Why so many employees standing around doing nothing!!!
When waiting for them to remake my sandwich, an UNPROFESSIONAL cashier mocked me to another coworker, while I WAS STANDING THERE, that I was waiting for my sandwich! No one seemed warm, welcoming or friendly and went out of their way to make me feel uncomfortable.
I only go to this location b/​cause they have a parking lot next to great Trader Joes.
I have been a loyal customer since I was a kid eating at he original Lincoln Ave location. I get your style… old décor, but he floor at this location is gross and unappetizing, chairs felt sticky/​dirty and they stuck to the floors! You are expanding everywhere, put some $$ into this one, and demand better attitude from your staff. They are cold, unwelcoming and rude. Hope they train staff better for future locations.
Like Mediterranean sandwich with chicken, great flavor and I have been a loyal fan of the Wreck and roast beef.

For starters, I have never heard of this chain in California, so a couple of friends took me here for the first time in Chicago. Honestly, I wasn’t so thrilled thinking it was just going to be an ordinary sandwich shop. But I am glad I trusted their good judgment as I was in for a surprise. I must say that I was impressed by the live music entertainment for a casual restaurant, and the old-​fashioned, quaint feel made the experience enjoyable. I’m not sure if the atmosphere is the same for every restaurant around the area, but this was exceptional. Its store location was a plus, as well. If you bring an appetite after visiting The Bean or The Art Institute, the food served is pretty filling for a decent price. The mushroom melt skinny sandwich on a flatbread and their broccoli soup had my vote on the first try.

I’ve had Potbelly’s sandwiches before but I’d heard that the milkshakes were good. So, I popped in on a sunny afternoon to grab a cookies and cream shake. It was thick, creamy and delicious. Although I was intending just to get the shake, the fresh cookies at the counter caught my eye so I had to try the chocolate brownie cookie. Amazingly great! The cookie was incredibly rich but ohhhhh, so good! I may have had a little cookies and cream overload but who cares? Everyone needs one every now and then!