Porcelanosa USA

My husband and I are DIYers and had a wonderful experience at Porcelanosa in the Merchandise Mart. We began researching our bathroom remodel last year about this time and walked in to get some ideas and pricing on tile. Within a month, we were placing our order. Irene assisted us with the entire process. In addition to the tiles, we ended up ordering our sink, shower/​bath fixtures, towel warmer, shower door, and faucet from there too. We hadn’t considered these other items from them before. She was so patient with our indecisiveness since we were designing on the fly. Since I couldn’t find any reviews, I have to admit we were nervous about the overall quality of the plumbing fixtures (flow rate, etc…). Even though we placed our order in december, we didn’t accept delivery until July. It was so helpful that they allowed us to do that since we moved gutting our bathroom from April to September. We have now officially completed our bathroom remodel a month ago and are happy to report that everything is awesome! Thanks Irene for everything!

Porcelanosa has exquisite ceramic products but I would strongly advise against purchasing any of their cabinetry.
We ordered two custom vanity units and were shocked to discover that the dimensions are substantially different to those we were given. We now have to demolish the newly built walls so that the sconces etc are correctly located.
This was not due to a lack of effort on our part. We repeatedly phoned to conform the dimensions, and got different answers every time we phoned. The sales assistant was useless for the most part. She did not know the difference between an inside and an outside measurement (and suggested that they were the same).
Our experience has been a truly expensive disaster, and we would definitely just take photos and get them made locally if we did this again.