PNC Bank

The branch is not what it use to be

This branch is awful! Don’t ever go in here. These people do not know what the F they are doing. A line of 2 people could take up to 2 hours before they call you up to the counter. They also hire these retards to talk your ear off while you’re filling out counter slips and it is beyond irritating. Most other branches in Chicago are pretty good. They need to close this one down though.
Thanks for reading!

My husband and I needed to find a new bank in Logan Square since the Green Choice Bank is no longer. I wish we had not chosen PNC.
The woman who set up our account is difficult to understand over the phone. She signed us up for a checking account that we do not qualify for and told us that we should call her when we get hit with a fee for not having sufficient funds in our account and she’ll waive the fee and switch the type of account we have then. She also lead us to believe that we qualified for a $ 300 sign up coupon until we were already signed up. She did not automatically ordered checks for us after opening a checking account. I had to call back a few days later– this was made more annoying because I had to call twice to see when our debit cards will arrive. The second time I called I found out that they only ordered a debit card for my husband and not one for me even though it is a joint checking account. Since the person that signed up our account was not in at the time I have to call back a third time so she can place an order for my debit card. We deposited checks at the time of opening an account and were not given any way to access that money at the time of creating our account. Furthermore we were unable to create an online account until we had our debit cards (see above). The website interface for online banking is terrible, too.
You’ll notice by my profile that I am more inclined to post positive reviews, its more my nature. I wish someone had warned me about this bank which is why I’m going negative.

Our condo association banks here so I have to make deposits on a regular basis. The place is usually not that crowded. The people are very courteous and helpful and there is normally no issues with parking in their lot except that I think the spots are skinny which causes those people that cannot park to take up multiple spots.