Pierre’s Bakery

I purchased my sons 6^th birthday cake from this location. Paulina provided great customer service, but that’s as far as the positive experience goes. The cake looked nice on the outside, but was horrible on the inside. You would think a strawberry filled cake would be moist. The cake was dry and hard as dirt. It was embarrassing to serve to my guests, however no one ate it anyway. I wasted $ 76 on a 12inch cake.
I called to give my feedback. I was told the manager made my cake, and would call me back. Needless to say, he didn’t call me back. In the meantime, I threw the cake in the garbage since it wasn’t edible and was taking up space in the fridge.
I called back and spoke with the manager, Manny. He said, «I ain’t giving you no money back.» He said, inshould have brought the cake back instead of tossing it. When I initially called, those weren’t the instructions given. I believe I would have gotten a different excuse even if I had taken the cake back. He offered a credit to the bakery. No thanks! Who would want to eat anything from there again!
IF YOU GET A BAD CAKE, TAKE IT BACK to him so he can’t use that same excuse on you.
Manny is immature, lacks customer service skills and most of all, he isn’t good at baking cakes.
I will Never use this bakery again. CALUMET BAKERY will get my business from now on. I’ve used them in the past. They are delicious.

Very nice warm service. I’ve run bakeries and I know how much work goes into making a good one. This place is almost there. Problem was my cream puff and éclair were very stale.

Yummy cake and ready for pick up on time Saturday morning. I didn’t provide any pics, so I let the baker decorate at will. Turned out nice and the family enjoyed the dessert!

Customer service: the woman working there was very nice and lovely.
Scent: heavenly. I wish I could wear eau de baked sugar.
Food: Meh. It’s 9:30 am, how could this almond muffin taste so stale? Is it from yesterday? Or are you over-​mixing your batter and making it way too dense? Either way, this was really not good quality. You’re a bakery, you should have better muffins than the stuff I could get wrapped in plastic somewhere.

I picked up my cake at 1:15 after I had been there at 12:00 to see if it was done early, after finding out it wasn’t done yet I explained I had to pick it up at 1:00. Granted the scheduled pick up time was 1:00 I agreed. I also left my cake topper to be put on prior to pick up which they agreed to. After arriving at 1:00 the cake was not ready, topper was still in the box and when the topper was removed from the box it was broken by the staff and repaired and given to me at 1:15 with no real way to transport it, just a small box around the base. The cake was still warm and after driving 35 min to my sons bday party, the cake had shifted, and collapsed on 1 section. The staff said because the cake was sitting on my wife’s lap which she was holding it level was the cause for the damage. This might be a one off bad example, but I’ve done numerous other cakes at other local bakeries and actually hosted another party at the same place which I transported an equal size cake and did not experience any such issues.

Bottom line, Pierres gave me a sloppy cake, the cake was not finished when I arrived and although I was given a $ 50 discount I had to pay for a cake that was dry and flavorless. (Opinions given at the actual baby shower by several guests that have never tried or heard of Pierres before)
I ordered a cake from Pierres 2 ½ weeks prior to its due date 3÷28÷15.
I provided a photo with how I’d like the cake to look. I will say I am an artist and gave the person who took my order the picture as a guide and said «I appreciate creativity and so this cake doesn’t have to look exactly like the picture but make sure it looks neat and super nice»
Baker says «cool»
I made the order, paid a $ 75 down payment and awaited the due date.
Morning of due date, a young lady from the bakery calls and said «you never told us what time your cake needed to be ready so it won’t be ready till 2:30pm»
Ummmm ok, maybe if you don’t have critical info at least 5 days prior to the due date, next time give your customer a courtesy call to confirm this VERY IMPORTANT INFORMATION! Not the day the cake is due.
This just showed me how unorganized this establishment really is, and also explains other reviews on how Pierres is late on cakes often.
Anyway, we agreed on a pick up time of 1pm because 2:30 was too late, I arrived at 1:15 and guess what? The cake wasn’t done. I was angry, but what can I do at that point… Order another cake somewhere else? I waited. I arrived at 2:45… Guess what? the cake wasn’t done. At this point I am angry and anxious to see what is taking so long. I waited in hopes that this was all worth it. Sadly, I was mistaken. Once my cake came out out I was soooo disappointed. It was clearly rushed, sloppy, the main detail being the crown a top the cake looked like it was going to fall over.
I was told when I ordered this cake the design I wanted was easy enough and very doable. I asked to speak to the manager and was told «he’s working on another cake he can’t talk» … I was like… what??? The experience here was THE WORST.
I was given a $ 50 discount on the cake and told «you’re getting a good price, this is a $ 200 cake»
What could I do? Not show up to the baby shower without a cake?
I paid the rest of the money and took the cake to the baby shower. The person it was for was not impressed and once we cut it many people described it at «dry» «flavorless» «bland» Etc.
So my questions is to Pierres… What are you going to do for me? A paying customer who is clearly upset about what you provided me.

Went in yesterday for a little treat after dinner, had literally the most perfect strawberry shortcake I’ve ever had. Decided to get a few pastries for breakfast today, yesterday, and they kept really well over night. Definitely my favorite place for cake right now!

I ordered a cake on Saturday for my dad’s birthday, I called at noon and said I would pick it up by 5, when I got there the cashier said it wasn’t ready yet.
So I asked how long will it take, she said she didn’t know. I honestly thought it was a joke.
I asked to speak to the manager, who was extremely rude and blamed the baker, how unprofessional!
Definitely won’t be back there.

I went in to buy a coffee cake for a meeting. The person behind the counter told me that the cake was dry and told me to buy something else instead. I appreciated that. I then bought some pastries for a work meeting I was having. They were really dry. When I brought one of them back to show them how dry they were, the person would only refund me a $ 1. He said that we had eaten the other ones and would not refund my money. We actually threw them away. How could I ask the people at the meeting to throw their stale pastries back into the box so that I could get a full refund? I want to support the local small bakeries but I cannot support this one. Sorry.

I came in here yesterday, and I was very indecisive about what I wanted. I either wanted the mocha tres leche or the original tres leche. The lady behind the counter was so sweet and helpful. She even let me try a bit of the mocha before I decided which one I wanted. I decided to get the original tres leche and I thought it was really great!

First time visiting Pierre’s bakery. I love that they have tres leches cake on hand. My sister said they have the best so I have high expectations. They have other goodies as well such as chocolate dipped strawberries, sponge cake with fruit filling, fruit tarts, and gelato.

Paid $ 3.05 for a coconut canolli. Pretty good. Very clean shop and adequate seating for 2.

The vanilla cake w/​strawberry filling, whipped cream frosting, coconut coating, strawberry & peaches toppings was delicious! My dad is a picky Mexican cake eater & he approved it for his birthday.
For my brother’s cake it was chocolate cake, strawberry filling, whipped cream, and dripped chocolate on the frosting. Delicious!!!
The cookies, however, are not the best. I’m comparing it to my aunt-in-law’s homemade cookies though. She has a small home business. Tough to beat!
The cookies & cream gelato I tried was way too sweet!
Still…my new cake bakery since it’s down the street. A bit pricey, but not as much as Bombon.

I was initially very excited when I found out that Pierre’s had a location on Damen and Chicago Avenue since my fiancé has raved about their cakes from the south side location. We’re getting married next month so I thought it would be great to add them to our list of bakeries to try before the big day. Originally we just went in one day to sample some of the sweet treats and inquire about their wedding services and tasting. The Pastry Chef was out that day so Paulina helped us and she was very nice. She told us to call when we were ready to make our appointment to come in and meet with the Chef. So we called to make an appointment for a Sunday afternoon. The person that I spoke with over the phone wasn’t very knowledgeable about the Tasting process and couldn’t really answer the questions. She told me that we could only taste two types of cake — yellow or chocolate and named only a couple of fillings and icing choices which was very different from the information we received from Paulina. We still went ahead and confirmed the Tasting for taht Sunday. So an hour later, someone calls us back to confirm the types of cakes, filling, and icing that we wanted to taste. Her list was much longer and had more variety than the person we booked the Tasting with. So at this point, I’m a little annoyed but not very concerned by the call. I just couldn’t understand why the first person wasn’t as knowledgeable and why she was arranging the tastings if she couldn’t answer questions. Anyway, during the second call, the person informed me that there was a $ 30 fee for the tasting to be paid at the time of the tasting. I said okay and then confirmed the time and date again. On Sunday morning, I asked my fiancé to call and just confirm that we were still on for that afternoon and go over the types of cakes, fillings, and icing we wanted to make sure they had everything. The lady he spoke with told him that they cancelled our tasting because we didn’t come in and pay the $ 30 fee. He explained to her that we were told it was due at the time of the tasting, but she said it was too late and they had already cancelled the tasting. He asked why no one called to let us know this even though we spoke to 2 different people to set up the tasting, and she couldn’t answer the question. So needless to say, we didn’t do the tasting or meet the Chef that day. So I called back on that Tuesday to try to reschedule another tasting. I asked clear questions about what we would taste and if we had to pay in advance or the day of the tasting. The lady said you pay when you arrive for your tasting. So then I asked her was she sure because my initial tasting was cancelled because we didn’t pay in advance. She wasn’t sure and asked someone there who informed her that we had to come in a couple of days before to pay for the tasting. So now I’m like well why do you accept the reservations over the phone or tell people to call and schedule the tasting when we need to come in advance to pay for the tasting? And why aren’t the people who have all the answers scheduling the Tastings? I just felt like I was being given the run around each time I called. A wedding cake is a big deal and something you want to trust to people who can be consistent and provide better customer service. Who knows what would have happened on the day of my wedding and no one knows where the cake is. I’ve never had this much of a hard time trying to schedule a tasting with any other bakery. Pierre’s cakes and baked goods are delicious, but I wouldn’t use them for anything other than grab and go.

I recently moved to Ukranian Village and have been looking for a nice bakery to get essentials from. My boyfriend and I were exploring the area and decided to walk into Pierres to give it a try. We were welcomed with a wave of pleasant scents. Breads, cookies, freshness! Definitely lured us in. Once inside we were greeted by the person for which I give this place three stars. The service is awful! I have been there twice already and greeted by the same lady. She doesn’t smile, looks miserable, and I honestly feel like a burden when I am looking around. even though I’m usually the only customer. I feel rushed and feel like I am being annoying when asking for opinions. Well, anyway. I ended up getting the tres leches cake. It is absolutely divine! Best tres leches I have ever had. and I’ve had alot in my short years. It’s kind of expensive though so be prepared to shell out some money! If you care for quality and not service definitely visit Pierres!

This bakery is awesome!
Great cakes and cookies … Fabulous gelato and above all the friendliest staff around!
I highly recommend Pierre’s Bakery!

I always have to try new bakeries in the neighborhood, but kind of regret going to Pierre’s. The gelato I ordered was not good and the cone was stale. The tres leches cakes on display looked delicious, but probably will never try them unless I’m really craving it. Bleeding heart is still my go-​to bakery in the area. MAYBE I’ll give Pierre’s another try in a few months… we’ll see.

Cupcakes were dry and the frosting was gross

Just because you’re in a pricey neighborhood doesn’t mean you should jack up your prices, especially for ho-​hum products. Pierre’s really disappointed me — twice. I am not going for #3. I am all about giving local businesses a chance, but I almost felt swindled after purchasing a birthday cake here — it wasn’t very big, it was average tasting, but cost almost twice what I would have paid elsewhere. Same thing happened the other day when I decided to give them another try — this time I decided to try their breads. I paid a whopping $ 6 for a small loaf of Asiago bread — instead of walking a block and paying $ 2 for probably a much bigger loaf of bread at a chain grocery store. What did I get — a really dry loaf of bread, with a chewy (not crispy) crust and almost no cheese or even cheese flavor.
I don’t mind paying more for quality, I don’t mind paying more to local businesses, I get it they need to charge a bit more to stay competitive — but don’t give me an inferior product — at least make me believe that you’re putting forth some effort to justify charging me that extra 30%.
In this day and age of food trucks, bakeries on every corner and chain stores competing for your hard earned dollar, ho hum just isn’t going to cut it — at least not with me.

In my opinion, Pierre’s is a solid bakery chain that does a really good job at a few things. Their churros are awesome, especially the custard filled ones. Their coffee (it may be their own roast) is good too. Most of the little cakes and things I’ve had are good too.
What we were really excited for was the fact that this one offers up some gelato. Now there’s no shortage of gelato in our neighborhood. Hell, there are three gelato joints within a block of Pierre’s, but you know what those crazy capitalists say: competition brings about better quality (and more choice, and bigger waist lines, and extra chins).
The gelato was just OK. It was creamy, but not the creamiest. The flavors were pretty good though, and over all the price is right.
Despite Bleeding Heart opening a block away, and Black Dog Gelato also being a block away, I think Pierre’s has a place in this ‘hood and I’ll be back for a little cake, some coffee and more of those custard filled churros!