People’s Choice Home Improvement

Working with Leonard was an extremely pleasant experience. He was attentive and responsive to all the questions we had and he was accessible and flexible in order to accommodate our work schedules. Once we made our choices on materials and appliances he took over from there… making the process as stress-​free as it could possibly be.
The materials he employs and his designs are top-​notch, especially given the rather tight space he had to work with in our galley-​style kitchen. The craftsmen he employs, in particular Peter and Jacob, were excellent and their work was exceedingly precise. Indeed, they took a great deal of care to keep the work-​site clean which I noticed when, after they’d packed up, I found very little to clean even though I know they created a lot of dust doing their work.
In terms of my kitchen project, my fear was that I had no way of knowing what atrocities were lurking beneath the walls of my 97 year old kitchen (remodeled god knows when). As it turns out, once we removed the cabinets we discovered gaping holes partially covered with bits of drywall and cement board (oddly enough none of that was used to reinforce the tile floor), pipes for gas lighting that were still active and connected to the gas line feeding the stove, old paper wrapped wiring, and a crazed maze of plumbing. Leonard and Peter didn’t miss a beat, even though the scope of these issues was unexpected, and they essentially rebuilt the kitchen from the studs out with new wiring (removing all the old wiring they could find), new light fixtures, new electrical outlets, fixed the gas line (removing the old lighting pipes), and simplified the plumbing.
My kitchen used to worry me with all its potential issues. Now its the one room in the house I have total confidence in. I’ll definitely be using Leonard and his team for my next remodeling project.

Highly professional experience overall. Work was completed within agreed upon timeframe, materials arrived exactly as we had discussed and ordered. Original estimate was slightly higher than another I received but it seemed Leonard (owner) was more knowledgeable and sincere. Very happy with final outcome.

Peoples Choice Home Improvement has just completed a Wood Back Porch for our home and has done an excellent job. We highly recommend them. Leonard is very honest and delivers good customer service.

The whole process was smooth as can be from the beginning to the end. I explained to Leonard what I wanted and he offered a lot of great suggestions that I didn’t even consider. In the end, I got exactly what I wanted and some extras all with in my budget. He explained everything thoroughly and was always available and very helpful. He even helped me out by ordering and picking up an appliance for me. During the whole process I didn’t have to miss a day of work. Peter was just as great. He was super nice and very detailed, clean (such a project can get messy). We were very comfortable having him around, even if we weren’t home. Awesome guys, great work, good price, what more can you ask for. I am so pleased with my new kitchen! I am already planning my next big project. I will definitely be using them in the future.

I hired Leonard and his crew to do a renovation on a recently purchased condo. The condo was bank-​owned and in pretty rough shape. The projects included installation of an entirely new kitchen, re-​tiling of two bathroom floors and showers, drywall installation, wall panelling, painting, floor refinishing and a number of other little touch ups. I was very nervous to hire a contractor for the first time and as a single woman, but this experience put any fears to rest. Leonard was very polite and easy to work with. He was constantly in touch with me letting me know how the work was coming along. His crew did an amazing job with every part of the project. My building is very old, meaning there aren’t a lot of straight or level surfaces. The crew put in the time to make sure everything looked immaculate, even if that meant each tile had to be custom cut to fit my old walls. I had a general idea of the type of design I liked and Leonard brought several samples that matched my design aesthetic perfectly. He even had some really original design ideas that I really appreciated. Overall the project was a huge success and I wouldn’t hesitate at all to use People’s Choice in the future.

Overall, It was a very bad experience.
Before starting any project, I usually tend to search Angie’s List, HomeAdvisor, Unilocal,and google to get
potential contractors. People’s choice didn’t catch my attention on Angie’s list but he had good reviews on HomeAdvisor. Therefore, I thought it may not be a bad idea to get a different perspective.
I called the office early last week, and set up a 10AM appointment with Leonard on Saturday. On Saturday he called me at 10am to tell me he’d be late. Since I was meeting with other contractors, I said it’s OK, I can wait. He ended up coming at 10:40AM and didn’t say anything. I thought it’s in holiday seasons, it’s understandable.
He gave me a brochure introducing his company, to let me know my rights, and their license… etc.
Then we began to go over the projects I wanted to do. First we started with a Kitchen sink installation. when I closed on the
property, the home inspector said that the plumbing routing was not up to code. Leonard was reluctant to take a closer look, I thought he might be experienced so maybe he could give me a quote without seeing it closely. Then I asked him how he is going to correct
the problem, he explained what he’s going to do but I knew that’s not the best way, based on what other grade A plumbers had told me, such as Goode Plumbing LLC (over 300 A reviews on Angie’s list). So I thought it’s fine, let’s go to the next one. Maybe that’s less of his specialty.
Then we went to the bathroom, I asked him to install a wall-​hung toilet, walk-​in shower, tile.etc.
While we went over the list, he said he’d like to do the whole job. I said, I’d love to find one general contractor that can handle it for me. Again, he told me how he would go about doing the job. From what I heard from him and comparing it to what other grade A contractors had told me, it was satisfactory but you can tell not the best option. He mentioned that it would cost more than $ 5,000 to redo the bathroom.
After going over the bathroom, he also tried to get more work from me and asked if I want to do a bigger renovation such as the kitchen. I replied I’d love to, but not this year. As for the quote, I asked him to separate out the kitchen project from the
bathroom.But Leonard refused. He said he’d only give me one lump sum price because the project amount is not that big.
I said, but other contractors would at least lay out their steps, so that there is an understanding of what the project consist of. He said no, there is no point for him to spend so much time, just to bid on such a small amount of work.
Then I said, if that’s the case, I probably won’t go with you because how would I be sure you are going to do the steps right.
He said if I saw their HomeAdvisor reviews, their company has over 50 good reviews.
I said that’s fine, all the contractors I asked for quotes are all over 50 reviews, even over 250 in grade A reviews on Angie’s list.
He said I also need to consider that high reviews service providers may
just do small jobs. I thought I agreed, but how can you be so sure your reviews are not.
Contractors could create fake reviews. He ended up taking away the initial brochure he gave me and left.
I actually glad that he did it, because I would throw it away afterwards. I understand contractors want to bid on a whole job, getting bigger projects. But they need to show customers they are capable of doing it.
I understand that the way I want to do it, it may not be the best way. Good contractors will provide clients with alternative solutions that make sense, which I did not see Leonard doing.
Anyway, overall is a really bad experience, but I’d say, thank God I didn’t go with him.
I won’t recommend him to anyone.
Update on 12 – 24.
Leonard called me last night (¹²⁄₂₃) while I shopped at Home Depot.
He told me that if I don’t remove this reviews, he is going to call the city to do the inspection on my unit, and threatened me to take further actions if I don’t remove this review within one day.
While he was talking to him, I put him on the speaker phone so that everybody in the Home Depot could heard our conversation.
Several people gave me their contact information so that they would testify in the future. Early today, I talked my attorney, and she suggested me file a police report against Leonard.
This morning (¹²⁄₂₄). he called and said that if I removed this review, he will stop before anyone get hurt. I said I stand for my review, this is an honest, and correct review of what it happened. Then he hung up on me.

I have been working with PCHI since 2008. Leonard and his crews have done a number of jobs for me on a multi-​unit property I own as well as my own home including 2 new roofs, a new porch system, bathroom remodel, new siding, concrete work, window install, and other basic handyman-​type jobs. I would certainly recommend PCHI and Leonard for all your construction, home improvement, and general contracting needs. Leonard provides exceptional value as he’s consistently the lowest cost provider. Leonard’s crews do fantastic work and as they consistently meet or exceed expectations. Leonard is easy to work with as he’s easily reachable, always returns calls, and always on time to appointments. Finally, Leonard is trustworthy, honest, and very reliable. If you’re in need of a general contractor, you’d be doing yourself a disservice if you didn’t at least give Leonard and PCHI a chance to bid on your job.

All-​purpose contractors who do a terrific job on brickwork and a reasonable job on installing new windows… they changed wiondow crews between the two window jobs they did for me and the difference was huge — I am very happy with the second crew but not so much with the first. Leonard the owner gives good written estimates, calls when he says he will and shows up on time. Nice guys who work hard!