Peerless Rug Company

What a great place! I visited a lot of rug stores, and I thought Peerless had by far the best selection and customer service. I worked with Julie, and she helped me find exactly what I was looking for. Highly recommend!

I’m an interior designer, and I’ve been working with Peerless for a few years. I’ve ordered everything from stair runners to wall-​to-​wall installations to custom area rugs. I’ve received great service each time from Mary Ann. I find that the quoted lead times are pretty accurate and the pricing is competitive and inclusive. Their showroom leaves something to be desired, perhaps, but they can order most any broadloom I source for a project (even styles from the Mart), quickly get me samples, help find options, and provide professional service that helps me keep my time efficient. That’s more important to me than a fancy-​looking showroom.
The sales atmosphere is casual and easy-​going, as a contrast to other carpet/​rug places in Chicago. Personally, I enjoy that vibe – but some may not. I get personalized service and frequent updates and quick replies to my emails and calls… which is ultimately the most important to me.
Overall, I would certainly recommend Peerless.

Last year we were recommended this place for an area rug after we purchased two other nice rugs. It was frustrating being told 2 – 4 weeks and still was not here at 6 weeks. We had to call them, they never updated us. We eventually cancelled the order. Since then one of the area rugs (over $ 4000) has faded significantly.
Yet we thought we would try one more time. They were (Kelly) helpful initially in the purchase and told us 2 – 4 weeks. At six weeks we started to call them. Kelly then told us that the rug was discontinued and «they just found out». Really??? She never apologized or offered any further assistance in helping us to find something else. She said she was the manager. If that’s true and this is how they manage their business would recommend you go elsewhere.

I would like to say good things about this company, but I cannot. In fact, I would strongly advise against using them or would advise to use cash if you do. They are either incompetent, lazy, or dishonest in the way they run credit cards. I ended up being double billed for a rug (which I don’t even really like, but that’s my fault). I didn’t notice the double billing in time for a regular protest by VISA. When I did notice it, I contacted this company MANY times and even spoke with the manager, Tom. Even though I provided written evidence of the problem (my bill) and even though my VISA company provided written evidence to the company and its bank of the double billing, they side-​stepped the issues claiming, we don’t know where that money went but we don’t have it. My VISA provided tracking numbers and everything. Tom and Peerless were unhelpful in the end and took no responsibility for something which they were clearly at fault for. Buyer beware.

Wow what a selection! The rugs are gorgeous. From contemporary to classic, it’s easy to get what you want! It’s just hard deciding. Jim was great, as well as Brian and their support staff! The tile room is great with tons of ideas! Again hard to decide. Every price range is represented and the higher end choices are beautiful! A designers heaven!

I had a runner made at Peerless using a piece of Fabrica brand carpeting that I fell in love with.
They did a wonderful job with it.
It cost a little more than I had hoped to spend, but it was exactly what I wanted, and that was hands down worth the added cost.

I was looking for an area rug and a runner and this place has limited choices to browse through. Of course, like any other shop, can show you catalogs to choose from.

Slow and over-​priced, bottom line.
First of all, I have no idea why people even do wall-​to-​wall carpet anymore. But seeing as that was the choice of the person who owns our house, what was I going to do? Well, little did I know that he apparently chose the most expensive carpet available should there ever be repairs. Anyone with a dog will understand my experience:
My poor little guy got sick just inches from the bathroom on what would have been such an easy cleanup I wouldn’t even remember it happened. But since he did it on the carpet, I had some major cleanup on my hands. When I cleaned it, using the same cleaner I used on the carpet in other rooms, this particular one bleached like crazy. It had been repaired not 30 days before (also by Peerless) due to a leak in the basement yet came with no warranty apparently. In fact, there was no sympathy at all from Peerless. I was offered a sample patch, which I had to go pick up myself to test for matching. After that, It was either fix the 8×8 inch stain or replace an entire section of hallway carpet. Either would cost me hundreds.
After initially contacting them at the beginning of July, going back and forth on a quote, and waiting nearly 5 weeks for someone to call to schedule the repair, I decided to contact a handyman in August. Well, what do know, the handyman botched the job, and I was forced to call Peerless again to fix it. This time it still took almost 2 more weeks to schedule the repair, and when I got home to check the handiwork there was crap all over my bedroom floor. Clearly someone had used my bedroom as a staging or cutting area and not cleaned up after themselves. You’d think for $ 275 in labor, it would include vacuuming up your mess. And that was just the labor! All told, almost $ 600 to fix a stain.
I only used them because instructed to by the homeowner, otherwise they would never have received my business. But when my repeat business they received throughout the summer was met with an absolute lack of bending to accommodate a simple request, a mess left behind, and a huge hole in my wallet, I must recommend going ANYWHERE else!

I am really disappointed with Peerless’ service. I ordered a rug back in April and it was just delivered today. Granted, it came from India and I’m sure I will love it, but the lack of communication and management of the process was terrible. First it was supposed to be on one ship, but it wasn’t and we weren’t told until we called to schedule delivery. Second, it was was supposed to be installed at 9:00 an drivers didn’t arrive until almost 10:45 — all we were told is that «they’re on their way». After waiting 6+ months for a rug, is it too much to ask that the delivery be on time? They may have a great selection, but I’m honestly not sure we’ll order from Peerless again.

Needed to replace flooded carpeting in a dressing area, so this was to a quick decision for us. Salesperson helped to find good possibilities and we brought them home. After making selection, we returned the samples to Peerless and asked for a quote and measure. Never heard fm them… called twice. A total waste of our time. Surprised business is so good they don’t need to follow up! Avoid this place.

We were in the market for a light grey, shag, area rug and finally found it at Peerless. It is a custom, handmade, wool rug with rectangle felted shag. It goes perfectly in our living room. We worked with Jim, and he was very helpful and showed us this swatch immediately after I described our needs. The rug took a little longer to arrive than estimated– no big deal. I would definitely use Peerless again. They will make any size/​shape rug out of their carpet with many choices for binding the edges, too.

They delivered the rug 3 weeks late. After many calls, they said that they would deliver on a Friday. Waited all day for delivery, when I called them at 5:30pm they said they were not coming until the next day. Then, to add insult to injury, they charged my credit card twice for the same thing. Unless absolutely necessary, do not shop here.

Ordered a Karastan rug over the internet from their website. Did not receive any confirmation of my order. Called and a man answered the phone stating that «the girls» were out and that he would have them give me a call. Never received a call. Called again and spoke with Katie. Katie advised that rug was in stock, just need to be steamed and then shipped, should receive within 7 to 10 days. It has been three weeks since that call. Followed up with another call and was told that they just «received the rug» from Karastan a few days ago and that it needed to be steamed and we should receive it sometime in the next two weeks. Well beyond the estimate originally provided and even beyond the estimate in the confirmation that we eventually received via e-​mail of 2 – 4 weeks. I would shop a local store rather than this internet site in the future.

Patty O. is The Best. We visited several places for tile before ending up here. It turns out, the salesperson really makes all the difference: these stores all seem to carry roughly the same stuff, but if you, like me, didn’t know exactly what you want, its really really important to work with a person who is patient and even seems genuinely interested in tile!

I just had a fantastic experience with Peerless Rugs! I was in the market for an area rug and I had a specific idea of what I wanted. Who knew it would be so difficult to find a solid white, ivory, or cream colored rug? After visiting about 5 other rug stores in Chicago, I stumbled on Peerless and strolled inside.
We were impressed by their in-​stock selection of area rugs. It seemed like they had almost every style, color and price range. Cindy helped us and we were told fairly quickly they did not have an area rug that met our requirements. She then directed us to the remnant room.
I wasn’t too excited to visit a remnant room, as I’ve tried them before at other stores and they’re usually filled with a lot of crap. NOT THIS ONE! This one had probably 200 remnants in all sizes, thicknesses, colors, etc. The prices were extremely reasonable.
After about 10 minutes of feeling them for the right thickness and softness, I found the perfect one for me, a 6’X12’ almost white plush for $ 98. We had it cut to 6’X8’ and paid $ 3 per linear foot for the binding (of which they had every color you could want from which to choose). We were also given the option to purchase a pad, which we did purchase. In the end, we paid just over $ 200 for the exact rug we wanted and a nice pad to go underneath. They were even able to get it to us in 4 days in time for a dinner party at our place.
They told us they would deliver it for free, and the delivery truck arrived on time and the very nice man carried the rug up three flights of stairs into our living room. We couldn’t have been more happy when we unrolled it and we’re so happy with our new rug from Peerless!

I have never bought a rug from this company but my review is targeted toward the Tile Outlet Center they have across the street. The manager there — Richard — Is absolultely fantastic. I just finished ordering tumbled marble that he matched from a project I did 8 years ago. He did an excellent job research companies that would match and got it ordered quickly and promptly followed up on all communication.
Richard has been one of the most knowledgable people I have found in the city regarding tile and I have gone many places. I turn to his store first for most of my flooring needs. He has extremely competative prices for marbles and quite a varied selection. In addition, he does not talk down to you or in a patronizing way like many stores do that I have walked into. He is very conversational and you feel at ease talking about your project. Also, his grout selection is amazing and you can match pretty much any color you need to your walls or the tile you buy.

They have a wide selection but the service is absolutely horrendous! I bought a rug from here and the entire sales process was extremely poor. First, there was no one there to help around and when I finally got a hold of the sales person (Jim), he seemed more interested in getting out of there for the day than make the sale. He told us the rug would arrive in 2 – 3 weeks time. A month went by and no one got in touch with me. When I stopped by again, they said they’ll check and get back to me. No one did but I got a letter in the mail that the carpet was on back order from India and it would get there in another month’s time. I could go on and on about this saga but I would simply suggest trying other specialized rug places as opposed to knocking your head against the wall with the people at Peerless!

Peerless rugs lives up to its name. The company offers an extensive selection of area rugs, wall to wall, and other floor finishes. Be sure to check out the remnant room as Peerless offers a wide selection. The service is excellent from the knowledgeable sales staff to the outstanding installation. Over the years I’ve used several other well-​known rug sources, including Marshall Field’s (now Macy’s), Pedian and Olson. Peerless has the best installation crew by far. My last experience, five years ago, with Marshall Field’s was dreadful. The installer left a bare threshold that he said he couldn’t fix and my complaint to Field’s was ignored. In contrast, Peerless was very helpful in dealing with installation challenges and customer service was most obliging in handling a return.
Thank you Peerless.