Peak Properties

Zero stars. This is by far the worst property company ever. Leased from them for a year, they never told us who our landlord was in case of emergencies. When there was in fact an emergency (heat broke in the middle of the winter), they took their time coming out to us since it was over the weekend, understandable, however, it was 30 degrees outside. Every time we called to ask a question or request maintenance, they were beyond rude. Gave an immense amount of attitude each and every time because they simply hate their jobs. Even the maintenance that would come out to fix any issues did a poor job, causing the same problem to occur over again later. The online website where you pay rent and fees was continuously locking us out of our account. After all of that, towards the end of our lease we started to see a large number of insects around the apartment. These apartments are not kept up for being as old as they are and if you have a problem you will be on your own. If you do lease from them, good luck!

I found an infestation of bed bugs in my apartment in Arlington Heights and with 48 hours of notifying David the property manager the extermator company came out located them and did a full treatment of my apartment. Peak properties and David have always reacted promptly to any request for maintenance or any other problems I have had. I gladly give them a 5 star rating!!! To update everyone I ended up throwing away my reclining chair to get rid of the bed bugs. It was a very difficult decision to make and even more difficult to do but praise God bedbugs are gone!!! I set up a go fund me page to get some help raising money to buy a new chair and David Maeir our property manager donated to the go fund me page and with his donation I am almost at 25% of the mu goal now. Thank you very much for your help and donation, it really means a lot!!!

Disclaimer — I have not rented through Peak, and the owner of the building at Mildred was a total jackass.
I dealt with two guys last year — Oren and Shawn. They both tried to get my bad credit having ass into a unit, but it didn’t work out. However, they were real cool and definitely went out of their way for me. The places they showed me were overpriced and kinda shitty, but that’s just what they had at the time given my price range/​area.
I’m glad I didn’t move into one of those places, they were pretty terrible, but the attention I got from Peak was on point.

I’d give zero stars. Worst company. Don’t rent with them. I had a horrible year with multiple issues with my landlord. Or should I say slumlord. He then hired peak properties to «deal with me» all because I requested simple things such as maintenance… simple renters rights he was not aware of. When hired I thought great, a company will now help! What a disappointment. I asked seven months in a row for my rent to be payable online. They never set it up. I’ve called multiple times. So I’ve had to continue to write and send checks in. I also originally contacted them about finding a new apartment. They never responded. Talk about bad business. They said they «didn’t have my
Phone number» really. It’s on all my rent documentation. They are lazy and distant, don’t rent from them.
I don’t wish to follow up. I am leaving my current location in a few weeks. There is nothing you can do to improve my experience.

Pretty bad company. They bought my building 2 years ago. In the two years my rent has gone up 45%. Yes, you read that right. It went from $ 800 to $ 1200. With minimal updates. The only thing they have done is update the hallway and add laundry in unit. I will admit, that is great. But… I have 4 different kinds of gross flooring, a hole in the side of my stove, bathroom sink is a joke and water damage on the mirror. There was a major bathroom leak a few months ago and it took them more than a few days to get in there. Less than 2 months after they made these repairs the paint was already peeling off, indicating that they clearly did not do it properly. I have emailed them about these issues because if they were going to fix them, I may have considered staying. But pretty much once I told them I was not resigning, they are ignoring my request. Also they replaced the main door but did not hook up the circuit properly so I have no received mail on 3 weeks. I have called peak and they say it’s the post office. Not true. I have now resorted to giving my number to my mailman and he calls me when he’s in the neighborhood. Ridiculous! All of these things were acceptable when rent was $ 800 and tolerable at $ 1000 but ridiculous when you’re going to try to charge someone $ 1200. Rose Freeman has been nice on the phone, so she got them an extra star

Zero stars if possible. Any time I call I usually get voice mail or whoever answers doesn’t know where to direct my call. They do have an online tool for setting up automatic payments (not very intuitive) as well as maintenance requests. However, does not appear that the staff at Peak really knows how to use the tool. The manager assigned to my property is barely responsive and the property isn’t kept up very well. The customer satisfaction survey they sent out is a joke. What point is there to a survey when no steps are being taken to make improvements. I doubt I will be renewing my lease.

This review is for Marchelle over at Peak Properties– My husband and I had some miscommunication with management over renewal and Marchelle has been prompt in her responses, thoughtful and considerate of our needs, and helped us come to an excellent resolution with no hassle at all. We loved our apartment and are sad to say goodbye, but we are off to a lower rent situation so we can eventually buy. What could have been a stressful situation was quickly amended thanks to her help.

DO NOT rent from this company. I applied for a place with two of my friends. We ended up not getting the place as someone had applied just before us. In applying, we each had to pay $ 300. We were promised we would get our money back if we didn’t get the place. We kept in touch with the leasing agent to ensure we got our money back. He stopped responding. We then called Peak Properties directly. Raul (a bookkeeper) told us to forward our receipts because there were so many payments they couldn’t keep track of them. If that’s not a lack of organization, I don’t know what is. We were then told we would get our money back after the weekend. (this was a Friday.) Surprise – we never got it. I then called Raul and Claudia (head bookeeper). No answer. I then called and emailed Mike, prinicpal of the company. He responded quickly, saying we would get our money the next day. I never heard back from them and had to follow up. We finally got our money back almost two weeks later.
In summary, they’re super shady, and Chicago has a bunch of other leasing companies you can work with. Avoid Peak Properties.

Horrible maintenance management. This company has the worst staff, no communication skills period, and just all around bad customer service.
We viewed an apartment with Miguel who seemed completing uninterested in being there. He barely introduced himself when we arrived to the apartment. He was very short with all of his answers and did not show us the apartment at all. He unlocked the door for us, and basically just stood in the living room as we looked around ourselves. He didn’t say a word to us the entire showing, which took all of 2 minutes because Miguel seemed to be in a hurry to leave. Unfortunately, I didn’t listen to my gut feeling that this was already a bad idea.
We moved in July 1^st, 2015. Since day one, the dryer did not heat so it took three to four cycles of «drying» before my clothes had tumbled enough to be dry-​ish. It took 6 months, 5+ phone calls with weeks between answers & visits before the issue was resolved, and it wasn’t even fixed by their company. They had maintenance to our apt 5 times before they called in a vent cleaning company. It ended up being a small issue and nothing was even wrong with the dryer itself. It simply didn’t have enough space in the cubby its tucked into. The men that came from the vent cleaning company had to remove the door covering the cubby its in, in order for our dryer to be in full working order. Thank you to those two men who didn’t work for Peak Properties at all, for fixing an issue they weren’t supposed to.
Again, we moved in here in July and didn’t have a heavy rain until end of January/​early February. When we had this whole day of heavy rain, we found there is a big leak from the crown molding in our living room. The leak was more like a stream. I called Rose, who is our «maintenance manager». She said that she would see if someone could come take a look at it today but wasn’t for sure if there was anyone available. I said that someone needs to come now. Someone came 20 minutes later and he did exactly what she said he would do. He looked at it and left. He said he couldn’t fix it today because it was still raining. Okay, I can cut you some slack for that. I’m sure it would be less difficult for him to fix it when it’s dry. But it is now April and no one has been back to our place to fix this leak. No I have not called again to remind them of this issue because they will do nothing and I would rather not waste my energy on this company any longer. We are counting down the days until we can move out and never look back.
Sincerely,
4364 N. Kenmore Ave. #2

I have been with Peak Properties for a couple months now and have been pretty impressed. Response time is typically quick and I appreciate their ²⁴⁄₇ maintenance line which I had to use when my toilet suddenly started leaking and making loud noises at 2AM. Maintenance guy was as nice as could be and fixed the problem quickly. I’m very happy so far :)

My interactions with this company are not extensive, but I don’t think I’d want them to be. I had an appointment to view an apartment. I got a TEXT (not even a phone call) at THE TIME OF THE APPOINTMENT that the place had been rented out YESTERDAY. Are you kidding me? You could not have told me earlier before I was standing outside the property? Before I rushed home from work to get my car to drive 25 minutes in traffic (not counting driving back)? Before I wasted that gas, time and energy? That is horrible customer service. I told this man, Miguel, after his apology for late notice, that yes, this was super late notice as I was outside of the apartment. I then asked him for other properties that may suit my need, and I have yet to hear a response. I will not be pursuing business with a company that clearly does not care about prospective clients (and probably current clients).

They need some improvement in customer service. I went to see an apartment. The guy showing us the place, miguel, wasnt very talkative and seemed like he didnt know the place at all. It took a while to get into the place. He had the wrong keys. We looked around the apartment in silence and then while i was still checking things out he asked if i was done and we could leave. Very rushed. i dont even remember looking at the bathroom or kitchen!
I contacted peak properties a couple weeks later. Through phone and email. Never got a reaponse.
Finally i contacted miguel through the number i had for him. He didnt seem interested in talking to me or trying to set up another showing. The apartment he showed us was the nicest we have seen so far. But if i have to do all this to just get somone to talk to me or show me a place, to make them money, its not worth it!

Peak Properties does not recycle. They took out the bins a couple weeks back and gave us a dumpster. When I called about it, Sharon advised me to go drop off my recycling at the city’s recycling center and actually asked me why a lack of a recycling option is a problem.
Don’t even get me started on the ongoing dryer escapades. I just wear wet clothes now.

I’m not sure what everyone is complaining about. I just rented a unit with Peak mid September. The leasing process was seamless and I used Chicago Apartment Finders to locate the unit. They worked with me on early move in dates, inability to get tot the leasing office to pickup keys and drop off the deposit.
Then, when they made a mistake on some repairs to the unit… They offered to either do the work or credit me money against my rent.
Marchelle Fuller and Joanna Fossey have been fantastic to me when I had questions… When I had issues with parking, Albertine Uwabo sent a courier to my house after hours to get me a proper parking pass … And my direct property manager Mike Dolphin should get his salary doubled. I am a perfectionist and the guy responds to me in under 5 minutes no matter what time of day it is. They’ve fixed my blinds, my HVAC, treated for ants, are fixing my screens and having the Jacuzzi serviced.
I’ve never had a group of people collaborate to make me happy the way the people at Peak have.
If you’re having problems with them you either have unrealistic expectations or don’t know how to follow instructions. I would do business with them again in a heartbeat.

Peak isn’t so bad. They get a really bad rap, and I really read the Unilocal reviews before even looking at an apartment but I still trucked though it.
First, let me say that leasing is awful. Just the worst. I was canceled on three times before actually getting to see the apartment I came to rent. It is also noteworthy that I was already sitting outside the apartment when I got canceled on almost every time because they rescheduled with 5 minutes or –10 minutes of notice. And then when I saw the apartment, loved it and applied. Then about a week later, I get told that they gave the unit I applied for to a different tenant, then backtracked and changed their mind on that the next day and told me it wasn’t taken. Then I had to wait an hour in the office after our scheduled meeting time to sign the lease. Then when I actually moved in, I had to keep bugging the bookkeeper because they had my rent as me owing more than what was in my lease. So it said my rent was overdue partially for 2 months because leasing didn’t push my rent price on the lease through to bookkeeping and they had my apartment listed as more.
But on the bright side my apartment is amazing. Although it may be a headache and incredibly beyond frustrating to rent your apartment, I highly suggest trucking through the experience because afterwards you never have to deal with the leasing people at least for another year. I have a beautiful large updated one bedroom in the heart of Lakeview on top of one of my favorite brunch places for under $ 900 already including heat and water. It’s definitely the best apartment I’ve lived in and the best I’ve seen for the price whereas a lot of friends have offered to switch apartments with me but to keep paying their higher rent prices; which I have declined. The maintenance is also pretty decent. They come within 24 hours usually in my building and get back to you right away if the issue is easily reparable.
Surprisingly, my apartment was on the market for a while. Which I imagine is largely because leasing is awful. But overall totally worth the frustration.
1 star for leasing, 5 stars for the apartment. Bringing me to 3. If you can bear the frustration, totally worth renting from Peak.

I’ve been living in my unit since July 1^st and problems we contacted them about are still relevant today, almost 4 months later.
When we got the keys, my roommate and I did a full inspection of the place and I emailed the property managers the list of issues we had with photographs. Lights were out, electrical wires exposed, outlets broken, fridge shelf missing, kitchen appliances broken, etc.
It’s September 18 and we finally got a missing shelf delivered but we’re still missing the door to an electrical panel. I don’t know how that disappeared but it’s missing and I don’t think we’re ever going to get that.
Meanwhile, I get emails almost everyday about things they are repairing in common spaces. It would be nice if they repaired the stuff I’ve been emailing them about for months. I signed the lease to the place because it was in a great location and apparently our leasing agent (not affiliated with Peak — or so she said) had placed a bunch of tenants in the building. Now I’m regretting not looking at more places.

Unprofessional, unorganized lying A holes. Everything about them is terrible but the worst part may be their leasing agent named Oren. I would suggest reading all the reviews before renting with them. IT REALLY IS THAT BAD.

LA CUCARACHA!
Unprofessional lying assholes that have a surplus of bullshit and cockroaches for every tenant. I won’t go in depth but we still have issues to this day and thank God my time with them is over. And if you meet a leasing agent by the name Oren, don’t believe a word he says and give him a big FUCK YOU from me. :)

Started renting with Peak on July 15^th.
My move in date arrived and they had no idea where the keys for my unit were. The next day I got my keys. I’m paying $ 200 for a parking spot in the building, but unfortunately Peak has no idea where my garage door opener is and suggested I email Paul who is listed in the lease as the property manager with that and a myriad of other questions.
I called/​emailed Paul on the 16^th/​17^th. I finally emailed everyone I could find at the company on the 22^nd and received a response from Paul that he was looking into it on the 24^th.
I couldn’t avoid these guys because they came with the unit, but if you can… do. They’ve earned their awful Unilocal rating.

–My landlord is friendly. The neighbors are also 100% friendly, which I think is really key in a building where at least one person has a flamethrower (more on that later).
–The building suffers from serious hygiene issues. In the last month, I’ve found around 8 roaches/​earwigs in/​around my kitchen sink.
–The maintenance of the public spaces is deplorable bordering on possible building code violations (e.g. one of the door knobs was so jagged that it cut my hand when I opened it the first time — please see picture below). A different door had a broken lock that could be opened by anyone and it took them about 6 months to fix it. The parking lot is riddled with holes so deep that it’s like driving on the surface of the moon.
–THE FLAMETHROWER: Earlier today, I saw a man doing a jury-​rigged repavement job using what I believe was a commercial propane flamethrower to melt tar into place. If you have to take one thing away from this review, 15 Dryden Place’s public spaces are literally so bad that using a flamethrower makes them better.
–COMPLAINTS NOT INVOLVING FLAMETHROWERS: Some of the units are grossly overoccupied (10+ people in some 1 or 2 bedroom units). In addition, the parking lot gets so overcrowded that a legally parked car may be blocked in by illegally cars. If you come home after, say, 8PM, you probably will not get a parking spot. My suggestion to building management would be to limit each unit to 3 parking stickers or perhaps to offer individual parking spots.