Park Hyatt Chicago

Amazing how quickly small things define a hotel and its brand. Stopped by and while waiting in the lobby ask the female desk agent to borrow a pen. She looked for less than five seconds and said she had none. She made no further attempt to assist. It wasn’t that she was busy (not that that would have excused her actions).
Even a Motel 6 has pens.
Hyatt is known for service; not this one.

After days of men pounding hammers on my house from dawn until dusk and then getting caught in a towel by a construction worker, this girl had had quite enough! I needed peace and quiet. No hammers. No noise. No changing in the laundry room only to find a hammer wielding man in the window! And with the Chicago Ritz under construction (more hammering?!!), that was an emphatic NO. Onto the Park Hyatt.
Booked a king and a tub. And that tub did not disappoint. –It was huge. This room didn’t have a view, but it did have its own private patio. I preferred the patio to the view anyway. I loved the sleek bathrooms, which far surpassed the Ritz’ rather bland (but still classy) bathrooms. But beyond the bathroom, the room itself somehow felt «Fancy Utilitarian» –a title I’ve never used before. They were halfway to sleek, but didn’t quite reach it. Basic and kind of sterile. They were void of details such as grass cloth wallpaper or patterned carpeting. Void of ultra sleek furnishings. They were definitely nice. Comfortable beds and pillows. Just still… oddly «Meh» for a luxury hotel.
It was A-​OK, but I would not stay here again. Not even for the temptation of the beautiful tub and the private patio. The staff was void of personality; they were unapologetic about their screw up when they first gave me a «double beds» room and no bathtub, and the rooms just not luxury enough for the price tag.
Chicago Ritz, put your hammers away!

Super cool hotel in the best part of Chicago. Close to all the sights. Bar on the 7 th floor makes great drinks.

Amazing! So many perfect little amenities, impeccable cleanliness, and the customer service (Doorman, Front Desk, Concierge, Housekeeping, Restaurant– everyone!) was PHENOMENAL! Thank you! Thank you!

Stayed here back in February and everything was fantastic. Top notch hotel, will return again!

Absolutely LOVED staying here for one night during my brief stay in Chicago! First, we booked it through the American Express Fine Hotels and Resorts rate and they honored that from the get-​go with $ 100 credit for in-​room dining, check in at 10AM when I arrived, and 4PM checkout the following day. When we called to ask that the room be touched up before we came back at midnight, it was done immediately. The lobby is very nice, although a bit dark, and everyone was so friendly and accommodating. For example, the doorman recognized us by our second trip out and was very helpful in recognizing our über and advice on where to go sightseeing. Also, when we first checked in our original room had one light in the bathroom missing — they immediately upgraded us two floors up with the same view of the city.
The room service we ordered post-​1AM was delivered very promptly, with EXTRA waters and silverware, just in case. Overall, we found that the service was very much worth the cost. Looking forward to staying here again.

The Park Hyatt Chicago is conveniently located in the Magnificent Mile area, which is close to many shops and restaurants.
The lobby is minimalist elegant, which is true of many Park Hyatt’s.
There is also a small library next to the lobby, which was mostly empty the entire time.
We arrived after a red eye flight and made it to the hotel about 8:00 AM. I was not expecting the hotel to have a room ready at that time, particularly since I had used a Diamond Suite Upgrade. Much to my surprise and delight, our room was ready at that time.
We were assigned room 1407, an Executive Suite.
Upon entering the room, the living room was large and spacious. There was a dining room table, which contained a welcome amenity of macarons and other sweets.
There was a sofa along with sitting chair and a coffee table. There was a large flat screen TV.
The view from the room was fantastic and overlooked the water tower.
Along the left side of the entryway, was a long hallway which contained a cabinet with coffee maker and the guest bathroom.
The bedroom included a very comfortable king sized bed.
There was a lounge chair by the window and a flat screen TV in the corner.
The closet contained amenities including toothbrushes and toothpaste.
The master bathroom was large and contained double sinks.
There is a small vanity area.
The bathtub was large and deep, perfect for soaking.
There is a separate shower with incredible water pressure. It felt like a swarm of bees were attacking you.
Breakfast could either be had in NoMi restaurant or through room service.
We had breakfast in the restaurant on the first day. The Eggs Benedict were perfectly prepared, while the over medium eggs were also well cooked.
We ordered breakfast through room service on the second day. Once again, the Eggs Benedict was perfectly cooked. The scrambled eggs were also cooked well.
Our overall stay at the Park Hyatt Chicago was fantastic. Being able to check-​in super early was a huge plus. The room was very comfortable with lots of room. The hotel staff were friendly, professional and helpful.
I would definitely consider staying at the Park Hyatt Chicago again in the future.

We were here last week for 5 days and had a wonderful stay with our daughter. We had quick and efficient communication with Amber prior to our stay to make sure a crib and everything our daughter needed was set up when we arrived since we would be flying in close to naptime. We were happy to see that the crib was indeed ready and waiting in our room. We were checked in by a very friendly Leo and offered a delicious welcome amenity. Natalie with dining made sure our daughter had cookies and milk that first night. It was a great welcome. The next day we asked the concierge about strollers and they had one at the front for us as we went out for the day. This was a huge relief as we had left ours at home for the short trip. Each time we left the hotel, all the bellmen were happy and smiling and super friendly. The room was amazing and our view was fantastic. There was a bit of noise being so close to a main road, several hospitals and a fire station. However, we were provided with a sound machine which helped a lot. Our daughter loved the pool facilities and the food each day was delicious. We had a wonderful stay and look forward to a return stay!

This is our best experience so far when it comes to hotel. The place is super sparkly and nice. Staff members are extremely professional, polite, kind and sweet. My husband and I chose their Romance at Park package for Valentine’s Day and we are so pleased with the services Hyatt offers. We will definitely be back.

Park Hyatt Chitown pure Class and Elegance. The service is impeccable, clean, the bed! Ohhhh you never want to get out of those so comfy sheets. Bar View Check, great cocktails and food. It’s pricey, but so worth it !

Fantastic staff and beautiful room. Rooms have a lot of automation. The location is unbeatable.

Aah park hyatt. How I love thee. Although I only got to spend a night here it was fantastic.
Yes it’s pricey. Yes it’s worth it.
Service is impeccable. The emeneties are first class. The views are gorgeous.
I was in a superior suite and it was absolutely stunning. Very modern. Very chic. Very classy.
Next time I’m in chicago I’ll spend the entire vacation here

Amazing hotel. Service is above and beyond, friendly and attentive. Room is like a resort! I want to live here forever! Heavenly bed, deep soaking tub, pristine bathroom, spacious and I never want to get up out of this baseball glove like side chair that is beyond comfortable. The attention to detail goes a long way when guests are a long way from home!

Had drinks at Nomi, had the special bourbon drink which was out of this world, pretty cool hotel bar, stayed at the hotel. Awesome rooms, real big with huge bathroom, awesome bathtub, big shower, HUGE towels, awesome beds, cool technology in the room. I love it here.
The star deduct-​accidentally knocked a picture off the wall and it fell. The frame broke, I set it against the wall, the manager called me and made me pay $ 150 for an 8×10 frame. I thought that was bullshit since the room was $ 500. Also have stayed there multiple times, picture was hung with a nail. It was an accident but I thought it was petty but I would stay here again.

I was looking for a nice hotel in Chicago for the APHA conference, and since I was on my own dime, I decided to splurge for once. Thankfully, Hyatt allows Gold Passport Members to use points & cash instead of straight points for redemption. Therefore, I managed to book 3 days with cash for a total (including tax) of 550. An excellent redemption rate!
As a Diamond member, I attempted to use a Suite upgrade, but unfortunately this location only has 4 suites that are eligible for that instant upgrade. Nevertheless, I was upgraded to a better view room from the room that I had booked. Essentially, I was directly facing the Water tower’s light at the very top! A wonderful view.
The room was airy, spacious and super comfortable. The King bed was soft and comfortable, and an iPad mini was located on the bedside table (where you can order room services, service items such as razors, creams etc. and adjust lighting and alarms). The main window’s shades are electronically controlled, with sheer and blackout options.
The bathroom consisted of a standalone shower, a garden tub (big enough for two), two sinks, and a separate WC. A closet that could be opened from either side of the bathroom and a hanging TV completed the bathroom. The amenities were Le Labo, a nice high-​end product (with surprisingly dirty/​funny descriptions on the labels… seriously, check those out). Interestingly, the wall adjoining the bathtub slides open to the main room so you can enjoy the view and the main TV while enjoying your soak. Don’t forget the complimentary bath salts!
The robes were very soft, and surprisingly a shoe shiner machine was included in the closet… although, you may give the shoes for a complimentary shine by the hotel.
As a Diamond, you are provided a 4pm checkout (which I took advantage of), free internet, and breakfast included as part of any stay. I was told at check-​in that I may have breakfast at the restaurant or in room. I chose to have breakfast in room each day, as the major draw of the restaurant is the view itself (and I had that in my room). Amazingly, I was given unlimited credit for breakfast each day (which was good since it cost approximately $ 50 – 60 per day). Each meal was incredible, including the service to the room. Very appropriately, there isn’t a check given upon delivery as the amounts are tallied in your bill automatically.
I absolutely loved the service and that fact that the staff called me by name every time I walked into/​out of the hotel. One even remembered which conference I was in and engaged me in conversation each time. And it was never obtrusive in any way.
The only ding I may have is for one of the concierges, who recommended against a 4.5 star Unilocal restaurant and recommended a 2.5 star one instead. I chose to go to the 4.5 and did not regret it in the least! Plus, they did have live music contrary to what the concierge said. Regardless, his other recommendation was spot on.
This is easily one of my favorite PH, other than the NY PH. I would gladly come here again, with points, points and cash, or straight cash. It is definitely worth every cent.

We recently stayed at the Park Hyatt for a one night getaway to Chicago. This was my first time staying in a five star hotel in Chicago (it was a bit of a splurge for our anniversary) and it was WORTH IT. Here’s why:
The valet has hustle. They remember who you are and always open the door for you and welcome you, and they got our car very quickly every time. Parking was expensive ($ 100 night w/​in and out privileges) Expensive, but worth it.
Concierge held our bags as our room wasn’t ready until 2, so we just walked across the street and shopped for a bit — there is excellent shopping right across the street. They were very helpful and polite.
The room was fantastic! Roomy with a great view and a HUGE tub. If you are a bath person, this hotel is for you. The bathroom was the largest hotel bathroom I’d seen before, complete with a separate room for toilet, a large shower, a double sink, and a two person tub.
This room also had a window seat that you could lie back on and enjoy a view of the John Hancock building and Michigan Ave.
The bed was so soft! By far the most comfortable hotel bed I have ever stayed in. They gave us tons of pillows and we slept very well.
I didn’t use the pool, but my husband did and he said it was wonderful. I saw it — very large, ideal for swimming laps. The gym was also very impressive and both had a spectacular view of the city around us.
This is also a quiet hotel — so maybe not the best place if you’re there with small children or a party. We didn’t hear anyone while we were in our room at night, and they do not have ice makers on floors. When we asked why, they said that noisy machines tended to disturb guests and were more than happy to deliver ice to us twice during our stay.
This is a lovely hotel located right on Michigan Avenue with quick access to many stores. (There was a Walgreens right across the street — perfect, as I’d forgotten my toiletry bag!) We really enjoyed the hotel and the location and we will be back. Everything was excellend.

Outstanding customer service! Beautiful hotel from the food to the amenities! 5 star experience!

It’s very rare that I gave five star rating to a hotel. This one however, I truly agreed with the four diamond award they received this year along with best luxury hotel in Chicago award from several institutions. I read it on their website when booking and apparently, it was true!
First off, I was excited to stay here for the first time due to the location being smack dab on Michigan Avenue, across from Water Tower. It’s a beautiful new hotel and on top of that, I wanted to experience Hyatt’s flagship and most luxurious line of hotel. It didn’t disappoint in the least.
We arrived and we were greeted by a really nice doorman who helped us unpacked our car happily. The hotel lobby was quiet and it felt more like a residence than a hotel. It was simple and very similar to the other newer Hyatt I have stayed in, like the Hyatt Time Square in New York. It was just unassumingly beautiful but not boasting flashy luxury. It was tasteful.
When I got into the room, I was greeted with a long foyer with marbled floor. The room was very adequate and the bathroom was so spacious and luxurious, equipped with Grohe shower and bath heads with temperature control. It was awesome being able to pick the water temperature by the degree. The bath tub was so very inviting for a bubble bath and it would fit two adults. A scene from «Pretty Woman» crossed my mind but currently it was used by a two year old nightly bathing ritual with rubber ducky afloat.
The beds were very comfy with added pillow top. The working area was also comfy for work, overlooking a huge window with electronic control. The room was also furnished with a window seat so you could enjoy the view of the city. It also had an Illy Espresso machine. Damn, that was good coffee this morning. Oh, also. this hotel was very quaint and quiet. You didn’t hear a peep from anyone. Having NoMi on the 7^th floor didn’t hurt either.
I loved every moment of my stay. The service, the staff, and mostly the room. Loved it! For $$$$ and it was very pricy for sure, it was truly great. The saying «you get what you paid for» definitely applied. This hotel would really turn me more into staying at more Hyatt properties so I could upgrade from platinum to diamond member and to get more privileges and stay at more beautiful properties such as this one. I really do believe Hyatt reward program is one of the most valuable currently compared to all of the other hotel lines.
One tip — don’t valet park your car. Get spothero and find much cheaper parking nearby. I found several that was fraction of the price and I could use the money I saved from parking for dining out!

An amazing hotel! Situated close to Michigan Ave, you are a block away from Magnificent Mile. The executive suite offers an amazing view of Lake Michigan and the historic water tower.
Amenities: indoor pool, fitness club, and spa were all great! The spa offers a steam room and there’s a jacuzzi adjacent to the pool.
Food: Nomi serves a delicious breakfast with a wonderful view of downtown. Eggs Benedict was my favorite along with their Care Smoothie.
Service: Impeccable! Concierge was wonderful in showing us nearby attractions and lending us bikes to use along Lake Shore Dr.
Room: Wonderful, modern, and contemporary! The executive suite felt more like an apt — nice touches include an iPad that features the hotel amenities, a TV built into the bathroom mirror, and wonderful seating along the windows that harbor amazing views!
Would gladly stay here again!!!

Great hotel for the price. It isn’t cheap but it measures up well against high price luxury choices.
Room and bath are spacious. Robes, dryer and iron on the closet. Lots of space and amenities.
Health club and bar are nice.
Friendly service as always in Chicago.