Palm Beach Tan

I recently came in to check out tanning options to tan just a couple times before a wedding. The girl I talked to was friendly and I was about to purchase the 3 pack of spray tans but she failed to mention until right after she ran my card that it expired in 45 days. I said oh! I’d rather not do it then and she cancelled the charge. She suggested 1 month of regular tanning bed access and I agreed until just before charging me she quickly added oh and then there will be a $ 20 initiation fee. I declined to purchase that package too, and left.
A few days later I noticed a charge for $ 78 on my card, and when I called, the manager Jessica said that although she found the above conversation in her notes she insisted that once a card is charged there are no refunds. I never even used the service at all!
I called corporate who immediately reversed the charge and apologized and gave me great customer service. My complaint is about this location only. Who is hiring these people and training them to be shady? Post your pricing and stipulations clearly please. I recommend Spray of Sunshine where I went next and had great service.

I was given 3 Mystic Spray Tans from my boyfriend as a gift and used one a few months ago and tried using another today. When I went into the Palm Beach Tan on Diversey in Lincoln Park I was blown away to be told that my 2 spray tans I had left on my account that my boyfriend had already paid for was nowhere to be seen on my account. The woman working said they had expired and weren’t showing up anywhere in the account. Firstly, when my boyfriend purchase this thoughtful gift he was never told they would expire in fact he was told that they will be under my name until I choose to use them. No word of any expiration or that they would be permanently deleted off my account. I find this policy to be flawed when you sell someone prepaid tans not warning them that they have an expiration date. Then when the person who received this «gift» goes in to use them they are told I have nothing on my account. It’s embarrassing to your client and the fact that the seller who sold them to my boyfriend never mentioned they expire and the gentlemen who helped me with my first tan assured me to come back «anytime» to use my last 2 spray tans that were already PAID for. It’s a shady way of doing business and I hope their policy changes because of someone pays for something like a silly spray tan they should be able to use them. This company lost a valuable customer and i will be sure to let everyone know of their shady business practices. Palm beach tan is palm beach SCAM.

I usually like this place, but my experience today was horrendous. I told the girl I wanted to do the exact same cocktail I had done last week. She couldn’t figure out what it was I had done, what lotions I had used, and kept getting extremely flustered. I waited a good 20 minutes (while people walked in and left since the wait was so long) for her to figure it out. She priced me out and it was $ 15 higher than what it cost me last time. At this point I was so frustrated, I just paid it. She then couldn’t figure out how to run my CC or turn on the bed. She kept apologizing that it was her first week and she was all alone, and kept trying to call her manager on her cell phone. Why wasn’t anyone there supervising her??? Really disappointing.

Just moved to the city, and needed some color for Memorial Day ASAP! I walked in with the mindset of a one time spray, but the manager Deanna, was so helpful and showed me both spray tan booths and explained the differences of each one. I ended up getting a package where you get a few more for a better value. I had concerns about not using all of the spray tans in time, and Deanna made sure I had adequate enough time to use all 3 of the sunless sessions I purchased. The spray tan looked so NATURAL !! She recommended I use some cream prior to my session, and it really made it last much longer. She STRESSED how important it was, and her tan was very beautiful so I took her word for it. Yes it was expensive, but you get what you pay for. I’m sure we have all seen some orange looking sprays tans. You WILL not be orange if you listen to what the employees tell you. They are behind the counter for a reason. The salon was smaller, but very very clean. The booth looked immaculate, and I really liked how everything was in the room for you to use (lip balm, baby wipes, towels, enough hair nets)
All in all the employees are very knowledgeable, the spray booths are not old and beat up looking, your tan will look natural and seamless, the salon was clean, and I found parking no problem!

Staff is very friendly and courteous. Very clean place also. I came here to buy a tanning package before going on vacation on the advice of my girlfriend. Deanna showed me a few different options that would work as far as price and showed me the right strategy for my skin type. I’ve tanned several times before but am not very experienced with it. I chose this salon bc it seemed to offer the best service and value for my time and money.

Some of the girls here can be overly pushy but Kristie is so sweet and very helpful. I defiently will continue coming here because of how patient and helpful she was with me!

WORST tanning salon I have ever visited In Chicago. The salespeople are extremely rude and pushy and don’t understand the word no. Their tanning packages are a complete scam and they make it impossible for you to cancel. You can’t visit that salon without them stealing your money and talking down to you.

I came in today to resolve an issue I had purchasing tanning products at another Palm Beach Tan location. Kristy was exceedingly helpful with resolving the very confusing situation. Her efforts to help me pinpoint the specific problem (I was overcharged at another PBT location) and find a solution were «above and beyond» what I would expect of a good employee!

Christie that works during the mornings, she is the skinny girl, tall, and with amazing eyes is nice and she knows what the client wants, she is not pushy at all, she tries to explain to you what is best for you without you having to tell her, she does t try to rip you off or sell you when you they do not listen to you. She needs to be promoted! She can sense what the client wants. Not everybody has that! I am a business owner myself and those kind of employees are hard to find! Trust me!
I hope the managers take this in account or the owner.
Unfortunately, I cannot say the same about Deanna Irsuto or something like that who is the supervisor in there. She has a rude, totally rude attitude, almost like if it is a pain to talk to clients. There was a misunderstanding and I told her there something that you can do about it, she said no, in a bad tone and she said if you want to call to corporate, so you want me to go to LA tan and call corporate. Then another day I let her know I was going to the bathroom, and when I came back my bed was running so I told her I was in the bathroom and she said, well you only have 6 minutes to get ready, in a very bad attitude, and she said this is the last time I can ran it.
I hope someone like could be promoted, the manager has no idea how to treat a customer

Unless you like just handing over your money for little service, don’t go here. I walked in wanting one tan, and the sales girl at the time pushed me into buying a pack of 3 tans, which to her credit was a better deal. Unfortunately, when I went back to use my other 2 tans only a few weeks later, they had already expired, something the sales girl had neglected to tell me would happen. I paid money for 3 tans and got one, so if that is something you enjoy doing, then go to Palm Beach Tan, they’ll love you there.

Do not go here, period. Well, what can I say. I signed up for a month of tanning for my wedding. Before I left for the Carolinas to get married, I asked the staff at the Diversey Palm Beach in Chicago, IL if I could cancel my membership in South Carolina, and if I could use my free spray tan in South Carolina), and they said sure I could. I went to SC and not only could I not cancel my membership there, I couldn’t use my free tan that was included in the package. I called about this, and they said they didn’t recall me asking about canceling even though I literally said, «this is a gift and I am not paying for this. I need to cancel it after a month. Can I cancel it when I get to South Carolina?» I am not sure how that could be misinterpreted in any way. So I told them on the phone I am canceling it and denying payment. Apparently you cannot cancel on the phone, because I just received an email, a month later, saying I apparently owe them 129 dollars now. If you move states, make sure you cancel with this company (or just don’t go to them at all as they will try to scam you out of your money and be pushy about selling you crap you do not need). You have been warned.

I came here simply because of the Unilocal coupon. When I walked in the sales associate (Andi) asked me if I was tanning for an event and when I told her I was in a wedding coming up, she told me the coupon I had probably wouldn’t get me tan by then. So what she did is switch my coupon to a higher level bed! And because they were already having a sale on lotions she made two different transactions so I could get the best deal. It was pricey, but hey you are tanning. It’s going to be a little expensive.
Andi walked me through each option for bed, each different pricing and did the same for the face and body lotions. I really appreciated the detail since I am new at this.
The facilities are clean, music was good, they have towels and glasses waiting for you on the bed.
Overall I have zero complaints– it was great!

I’m having a lot of buyer’s remorse after coming in for the first time. $ 42.00 for one session and a packet of lotion. It didn’t help that I made the mistake at looking at the cost of other tanning around the same area and it is nowhere near that much, I really wish I would have done that before going in. It seems the only way to save here is to get a membership. This is not the place for single sessions. I will say it is clean and the staff was very friendly. However I won’t be coming back and hopefully will forgive myself for spending that kind of money on one tanning bed session.

This is the best experience I’ve ever had at a tanning spot. I was new and hadn’t tanned in awhile. The sales associate (I’m sorry, I didn’t get her name — she had wavy, black hair) gave me a tour of the salon, explained, in detail, each level of tanning, and set me up with the right package. I am very pleased, and she should genuinely be rewarded for her incredible customer service and knowledge of the service.

I have been tanning since I was 16 and I’ve tried all of the reputable salons in the city. Something to think about when going tanning, the associates are trying to get you the best deal based on your frequency. If that is outside of your price range that is not their fault and would be an issue to bring up with the corporation. If they are pushing lotions its because you really really should be using a lotion. It is so so bad for you if you don’t. In my opinion their prices are perfect. The cleanliness and quality beds prove that. I’ve been to all of the cheaper salons and that is not the quality of tan or service I am looking for. If you want quality products and services you have to go here!!!

I’ve been with Palm Beach Tan for three years now and have loved the service I have always gotten there. Recently they got a new manager named Emily and I have never had someone been as helpful, nice, and informative as she has been. She takes the time to really explain about the beds and spray tanning that they have there. Everyone else is also very nice and know what they are doing. Great beds and the spray tanning is amazing! If you want good customer service and love being tan you should go here!

Palm beach tan is the absolute WORST. Don’t go here. They are pushy salespeople who try to scam you out of your money and then don’t give you a refund for unauthorized charges.

I’ve been a member at PBT for about 2 years — I just moved from Charlotte to Lincoln Park and this PBT is right near my apartment. The two girls at the front desk (one was the manager) were so helpful and nice. The facilities were extremely clean and up to date. Prices are spot on and I was in and out within 15 minutes for a spray tan!

Great location. Never busy. No waiting around. One of the girls that worked there even told me that people rarely spray tan there, which is awesome because the mystic and versa spray tan booths are practically brand new. I get the best color from the level 2 beds even though I am a diamond member and can access everything. One time in a level 2 bed for 15 minutes will get you the color you need for the weekend.