Palazzo Bridal by Jane White

Jane is a professional and truly knows what she doing. I could not be any happier with how my wedding dress turned out. I didn’t know what the dress of my dreams was until she made it. I first went in with my bridal party, friends, and family and hastily made a decision on choosing my gown. After two months of doubting my choice Jane patiently worked with me on designing another a dress… Something totally different and unique. She was lovely to work with created such a special, beautiful dress for me. I highly recommended working with her and letting her customize your vision.

The dresses: Way before I was engaged, I would walk past the Bucktown location and admire the beautiful display dresses in the window. When I finally made an appointment, I was excited to try on a particular dress that I had seen online– the Chloe dress. Even though I had my eye on Chloe as my dream dress, I honestly could have seen myself wearing any of the dresses I tried on during my appointment because Jane’s dresses are so simple, elegant, and classic. After my appointment at Palazzo, trying on other dresses seemed like a chore because it was difficult to find other dresses that looked as classy– I wasn’t looking for anything with too many frills, poof, or sequins. After two more dress appointments, I returned to purchase the first dress I tried, the Chloe. I don’t want to sound cliché, but I knew I had to «say yes to the dress.»
The service: Throughout my appointment, Jane and her husband were both amiable and knowledgeable. Despite my inarticulate response when asked what styles of wedding dresses I preferred (I had no idea what an A-​line was), Jane was able to instantaneously understand my style.
In short, Palazzo has elegant dresses paired with customer service that was very personable.

I went by the store not to look at wedding gowns but to see if they are cocktail dresses for an upcoming wedding I was attending. The store had the most beautiful, elegant and sophisticated gowns I have ever seen and because it was designed by the owner, Jane, not two gowns were alike and of course you would not find the gowns anywhere else in the city.
I found my cocktail dress and Jane could not be more accommodating making sure the dress fit perfectly. She was professional, courteous and friendly.
If I were to be looking for a wedding gown in the future, this place would definitely be my first and hopefully only stop!

After missing our original appointment, the owners called us and rescheduled, even staying after hours in order to allow us to see everything we wanted to. Jane (the designer and owner) was very helpful and the dresses were beautiful and understated (which was the style my sister was looking for). Would recommend to anyone looking to support a local business and looking for a timeless wedding gown (just call the day before your appointment to confirm you’re on the calendar).

I looked all over Chicago for the perfect dress and was finally able to find it at Palazzo Bridal. The store is beautiful and the people are extremely friendly, welcoming and helpful. Unlike other experiences at wedding dress stores, I didn’t feel pressured to buy or like a dress that wasn’t right. It actually felt like the people there cared about my dress and weren’t just trying to sell me something. The designer (Jane White) was actually there helping me try on dresses and both her and her husband were incredibly friendly, helpful and knowledgeable. I didn’t honestly think I’d ever have that «oh my gosh this is the one moment,» so I was pleasantly surprised after trying on a few dresses that one of the dresses Jane picked for me gave me that exact moment. I knew it was the one right when I put it on. There were a few things I wanted to change about the dress and Jane was meticulous in measuring me to make sure my dress would be perfectly custom made — and it was just that, perfectly custom made. I can’t say enough positive things about my experience there. I would highly recommend Palazzo Bridal to any future bride.

Dresses are inexpensive (most everything in the store was «marked down») and looked nice online but less so in person. Also, sales people are more concerned with the dresses than with customers. Looks like a few other reviewers have had similar experiences. I am sorry to have wasted time there, especially given the beautiful dresses and incredible customer service at other designers’ shops in Chicago.

My experience buying a dress at Palazzo was wonderful. If you want a big, princess dress, this is not the place for you. The dresses here are more modern, elegant, and timeless. Some might incorrectly say simple, but they are not as the materials are top quality and the dresses are complexly constructed custom dresses that will fit your body perfectly. I wish I could wear my dress everyday!!!
The owner the first 10 minutes I met him didn’t seem that friendly, but after a bit he warms up and he’s really a nice guy. His wife Jane (designer) is also wonderful. I had a great experience and still catch up with them now and again at the Bucktown location.

I visited two other bridal salons before deciding to go with Palazzo. I can tell you that my experience at the other two didn’t feel genuine at all and I felt like I was treated like the next appointment (get in and get out) rather than a woman who’s wanting to look and feel her best on her wedding day.
Jane’s eye for simple, figure flattering, sophisticated style was what attracted me to her boutique. But getting to meet her was what sealed the deal. She has built a successful career in bridal gowns, has an eye for detail and is willing to tell you the truth about how a dress looks on you. And when I stepped into what ended up being «my» dress, I cried (and I’m not a crier). It was an emotional and exciting moment that Jane and I shared. From that point on, Jane became my wedding stylist — helping me decide between belts, shoes, jewelry and always welcomed me with a big hug when I saw her. The dresses are custom made, so I was able to make some slight tweaks to the design to better fit my stature and Jane wasn’t resistant. And because they’re sewn here in Chicago, I didn’t have to wait long. And most importantly, I didn’t break the bank! I’m proud to have worn a Jane White design.

When I walked into Palazzo I was incredibly excited, because they had an excellent sale and I LOVED a couple of the dresses. When I asked for an appointment to try on the dresses the male owner sighed loudly and told me nothing was available for the rest of the weekend. A woman who worked there said that in fact I could come in the next day. He sighed the entire time that I was giving him my information for the appointment and was incredibly curt and rude.
I was so turned off by this that I cancelled the appointment. The reason I am giving this place two stars is because the woman who was there was incredibly warm and friendly.

Palazzo is the best. It is truly a unique dress shopping experience and was fantastic! The owners are very hands on and super nice. They sell all their dresses with an option to buy the brand-​new-​sample for 30% off if you can fit into the sizes that they stock (6 or 8). Because they are the designers they also have great insight on what might work or not. I had a great time shopping here with their help!
I had been to at least 8 other salons — all very different, from the stuck-​up over priced salons to small boutiques — and was starting to get scared I would never find «The One.» But once I tried on my gown at Palazzo I got that *YES!* feeing I was waiting for.
If you like classic styles with modern character I definitely recommend going to Palazzo!

This is NOT a wedding dress experience. They don’t even have a little pedestal for you to stand on when looking in the mirror. It’s just one guy and his assistant and the guy is fairly verbose. He asked which dresses I’d looked at and I mentioned Claire Pettibone. He started going off on why she was terrible, not knowing that I’ve already bought the CP dress and am just looking at other wedding dresses to make sure I made the right decision, with the thought that I can always sell the CP if I like something more. The assistant doesn’t help you into the wedding dresses (which can be a practical challenge… and is part of the fun of the experience…) and goes off someplace while your slipping into the next dress, so you have to wait for her to come back. They’re not unfriendly, but they’re not friendly. Overall, the place just felt a bit trashy and unworthy of its position on Oak St.

My future sister-​in-​law bought her wedding dress from here last year and recommended Palazzo as a place to go where you want simple, elegant, classic gowns. I want all of those things, so I decided to check it out.
Said, my sister and I were the only 3 people in the store and he was super helpful. I picked out dresses I wanted to try on my own (which at first I thought was weird b/​c usually bridal salespeople are all over trying to pick you out stuff) but I found a style I completely loved. Said was encouraging, but definitely did not push me to purchase right away and was perfectly fine with me returning next month.
The expense of these dresses comes from the amazing fabric they use and all the dresses I tried on here were some of the most comfortable I’ve had on and not at all heavy. Who wants a 20 lb dress?
If (When) I return, Jane, the actual gown designer and Said’s wife, comes and measures you to get the dress to your exact body. They allow for changes to the dress if you’d prefer a different neckline or sash or bustle, which makes the dress feel even more uniquely you.

Palazzo is a very modern salon and carries dresses that are timeless where your grandchildren will still think your dress is beautiful after 20+ years. The service lacked a bit because with each salon, you fill out a form indicating what other salons you’ve visited. The saleslady shared my list with another employee and it seemed that they were a bit upset I already visited 3 salons before Palazzo. I tried on and took off the dresses without any assistance, which was fine, but a bit difficult to do when you are trying to unzip a low back line without ruining the sample dress. I don’t think I was asked for my name until halfway through the appointment either. Nonetheless, the dresses were still very nice and reflected the style I had in mind but it didn’t have a «wow» factor for me to have the desire to purchase. Any brides shopping in June 2009 should hurry there because they are having a special promotion until June 30^th, 2009 for a discount on all dresses as well as a free veil up to $ 250.

I purchased my wedding dress here and just had my wedding this past weekend, I am still receiving compliments on my dress. I’ll summarize the store so that if it’s not your style you won’t waste your time, the designs are simple and elegant, barely any dresses with tulle or beading. The materials are just beautiful and you can even make changes to the style of the gown to put your own spin on it. The dresses are cut to order to your measurements so at your fitting it will fit like a glove. The owners are so friendly and very patient, they are also honest in their opinion since they design the dresses. I was so happy I came across Palazzo and would highly recommend them to the modern bride. The prices are their dresses range but are typically over 3k from what I saw, they do have sample sales also.

My experience at Palazzo was fantastic. The owners/​designers were kind, professional, and warm. My dress was fabulous– well made and of the highest quality. I smile when I think of my time at the salon. Palazzo is certainly for the discriminating bride– I highly recommend it!

What a fantastic bridal salon. I went to a sample sale this week at their Oak St. location. The quality of the dresses is outstanding. I was very impressed. One of the owners assisted me. He was a very nice man that was willing to discuss the dresses but wasn’t pushy.
I would definitely recommend this dress salon for brides-​to-​be!

This is the place to go if you know exactly what you want your wedding dress to look like, but can’t find it anywhere. The owners here design all dresses custom made, and together the dress if your dreams can be created. Many of their dresses are simple yet elegant. Since everything is custom made, you need to allow about 6 – 8 months for the dress to be created.