Orlando Glass and Trim

Some ice fell from the El tracks and cracked my windshield. Dealer wanted almost $ 700, Big National Chain Monopoly that I preferred not to use wanted $ 350, and I remembered liking this place when I used them 15 years ago. Stopped by and they quoted under $ 300! (for a heated windshield!) They did a good job, quickly and communication and customer service is great. Sure, it’s not OEM glass, but it is heated, and appears to be decent quality, the car has 100,000+ on it, I don’t care if it’s OEM, and I’m glad to support a local business run by good people.

I wanted to give 10 stars because they are the best. I am super picky with who I let work on my cars. Just got my Vette back and it looks flawless. Reason is Ernie and staff make sure they talk to the customer to get it right the FIRST time. Communication is key in any business but especially in this sector. Forget the rest and go to the best. There’s a reason they’ve been in business since 1918… especially in this day of age!

Orlando charged me close to $ 300 to tint the Windows of my car. I wouldn’t mind paying the money if they had done a great job but they left a small air bubble on the back of my windshield. It’s small but it’s right in center of the windshield so I notice it every time I drive. I asked them to fix it but they said they did the best job they could and that trying to fix it could make my windshield worse. I think they simply did not want to work on my car again. I called another place and they said they will gladly fix it for me. What a waste of time and money.

Classic shop with a crew of artists when it comes to Windows. Came here one day a few years back and have since tinted my last three vehicles there. Including a couple windshield repairs. Ernie has never let me down. Thank you!

I had been in here before for a few minor repairs, so when I got tboned by an idiot that ran a stop side and smashed in the side of my car, I decided to have it towed here.
Orlando did as good a job on that major repair as they did on the small stuff. The side was totally caved in, wheel bent and passenger door smashed shut. I just got the car back from Orlando and it looks good as new. They dealt with the insurance and took care of everything. I really can’t recommend these guys enough.

Fantastic service. I had the pleasure of dealing with one of the owners by the name of Ernie. He was very professional and it’s obvious he’s passionate about his auto business. His customer service is bar none. If anyone has a bad experience I’m sure it was beyond their control. From what I’m experiencing, Ernie goes above and beyond for his customers. I know I’ve seen other businesses that low ball numbers but in the end the question you need to ask yourself is, do I want cheap work done to my car or pay a little more and get it done right. Your call. But if it was me, I would come back here again, hands down.

Mike worked on my old Indigo Blue BMW seat. I came in for a quote at 5:30, he checked it out in person and gave me a couple of options. I opted for replacing the leather though I was concerned about them matching the color and over all making my E30 appear as original as I’ve kept it. Got a call from him the very next day that the seat was ready (It was torn on both sides of the driver’s sport bucket seat). Wow, that was quick I thought. Swung by to check out the work and couldn’t believe my eyes. Perfect, I mean ridiculous, didn’t think they would get the color so spot on and do such a bang up job with the reupholster after replacing that much leather. Fantastic, went down to the garage this morning after sleeping on it for a night to make sure I didn’t imagine it. Beautiful! Mikes a master, period!

Awesome shop, great service and they did a perfect job tinting my BMW. A++++

I was very happy with the work that Orlando”s did for my 2002 BMW 525I. Robert assisted me by repairing my electric seats, installing the satellite antenna of my choice, repairing my dashboard, and with the installation of my sunroof. Robert had the work that I requested finished when he that it would be. Furthermore Robert had the work superbly done at a price much lower than I expected to pay, and as a result he saved me an enormous amount of money. I am very pleased and I highly recommend Orlando’s and Robert.

The service was wonderful and they do great work!

Interior upholstery work done excellently! Great customer service, friendly staff, comfortable waiting room and timely service! Bob is a saint dressed in oil stained auto mechanic clothing!

The panoramic sunroof in my Cadillac SRX suddenly stopped working and wouldn’t close all the way. Gasp! I did some online research and figured that Orlando’s was the best place in Chicago to take it for repair.
I worked with Ernie who was one of the most pleasant and professional people I’ve ever encountered. He had me leave the car for the day, and one of the staff drove me to the CTA Blue line to catch a train to work. (SO NICE!)
Ernie diagnosed the problem as the sunroof motor, ordered the part and installed it. We both thought it was fixed, but unfortunately, after replacing the motor, the sunroof still didn’t work consistently, so he replaced the cables too. The price for the work was as quoted and the repair was completed the same day I dropped it off. My sunroof is working like a charm– just in time for summer, summer summertime!
Each time I went to Orlando’s for service, Ernie greeted me by name and made time to help me even if he was in the middle of something else. He assured me that he would not be satisfied until the sunroof was completely fixed.
Although my car only needed a boring sunroof repair it seems that a significant portion of Orlando’s business is «pimping» people’s rides.
Bottom line: Orlando’s offers excellent repairs, superb customer service, a convenient location, and competitive prices. And it’s a handy place to pimp your ride if that’s your thing ;)

Second time coming back to this place.
The first time they replaced a plastic convertible window according to manufacturing recommendations. Rain poured through it and they got me right back in and glued the thing in. No problems. Then, I pulled into their lot without an appointment and requested to fix window that wouldn’t rise high enough and left a tiny gap just enough for the rain to go through. I wanted it fixed that day because the weather man promised heavy rain that night. They took me right in and fixed it while I waited. It turned into a very complicated job but they patiently explained all the issues to me.
Very courteous staff.

Varmints had eaten away my rubber gasket around my sunroof. They had great reviews on Unilocal so I decided to stop in. I met Ernie. Unfortunately for me a new sunroof had to be installed. Ernie called his distributor and got price for new sun roof. It was delivered later that afternoon and I returned the following morning, which was Christmas Eve morning. One hour later the installation was completed, looking and working great. And I got a tin of Christmas cookies!

Prompt Courteous service. Will use them again and would recommend them. They called my insurance and took care of my cracked windshield right away.

Called to have my window repaired after having my car broken in to. Not only did they get my window replaced in a short amount of time for a great price, they even came and picked it up for me. Everyone there is friendly and a delight to work with.

Went in to get my front bumper and side mirror fixed, the people are super nice and the work was done quickly. The best part is they give you a fair price, definitely a place worth checking!

I had a crack in my windshield and decided to take it to these guys. I had an excellent experience! The staff was very knowledgeable and friendly, they had great service, the price was great and the turnaround time was excellent. I highly recommend these guys and will be taking my car there with any future problems. Thanks!

Fantastic service.
I was passing through town and had someone break into my passenger window, of course having no idea where I’m at didn’t know where to even starting looking. Found them on Google and they had me in an out with no appointment within a little over an hour. Quick fix and back on the road.
Very nice and friendly staff.
I would most certainly recommend this establishment.

I came across this place by chance through AAA referral and hit the jackpot!
Upon leaving work at 5 pm my back windshield literally shattered when I shut my car door, leaving a huge mess, torrential rain pouring in, and a gaping hole in my car. AAA called many glass places that closed at 6 pm, then found Orlando Glass which also closed at 6, but they agreed to stay open until 6:30 given my predicament (pouring rain, hole in car, rush hour traffic, nowhere to park it other than outside on the street). They let me bring my car into their garage for the night and it was repaired before noon the next day. All the staff had waited to go home until I got there. They were as nice as could be. Ernie even offered to give me a ride home, so I wouldn’t have to wait in the pouring rain to catch a cab. Totally above and beyond!
The workmanship was great on the glass repair. Everything was cleaned inside and out and they even tidied up the mess that was in my backseat. On the drive over the night before I rolled my yoga mat over all the broken glass so it wouldn’t go flying and so my backseat wouldn’t get soaked. I assumed it would get thrown out. Instead it was cleaned, rolled and placed in my trunk.
This place is not super close to where I live but I would go back in a heartbeat if I ever needed another glass repair, emergency or otherwise. Five starts for Orlando Glass!