Orkin Pest & Termite Control

Horrible. Didn’t even show up. No call or anything. I took off work to be home for the service appointment. Terrible.

Not impressed. The woman on the phone was great. Explained a lot to me. The exterminator rushed through my place for a few minutes. He would not explain anything to me.

Called an made an appointment to get a free estimate. The day of the appointment the technician calls and says he will need payment and the owners signature to do an inspection. Which I was never told when I made the appointment. The owners live in Atlanta and if I was given notice I could of gotten their signatures. How a free estimate turned into a fee not quite sure. Won’t be using them again.

I think my Orkin is Ravenswood, but same service. Great at first, but then they stopped coming and I was still getting billed.

I have had Orkin for 17 years. The first 15, they were fine. Then they just stopped coming. The technician blamed the office — said he was called out of town for a few months and someone else should be have come out. The office said he had been there and spritzed the outside of the property. Regardless, they kept billing me. Then they stopped pretending to come at all and kept billing me. Face it: this winter, we would have seen footprints in the snow if he had been outside the house. And I was working from home all winter anyway. He never came. They kept billing. I was robbed in January. I told them if they wanted my new credit card number, they had to provide the services they had already billed me for. The branch manager was SHOCKED that I hadn’t received service and promised 4 months. They came in March. Not April. I waited till the Friday before Memorial Day to ask about May. They were SHOCKED that I had to call. Nothing in June.
I don’t know what happened to Orkin; but I would say if you use them, don’t let them have your credit card number: they will steal your money and not provide services.

I called this Orkin because my condo building uses them for bed bugs. I was a bit surprised to see the negative reviews here. Chris was my exterminator and he was very helpful answering my questions about home prep before the extermination. It cost $ 400 to handle the bed bugs for a studio apartment.
It’s been one week since extermination and so far so good. Initially there were some bed bugs the day after extermination which is normal. But poison continues to kill for about a month. Chris will return to my unit in a few weeks to make sure they bugs have not returned. So I’m pretty happy so far with service. The most challenging part was prepping my studio for the spraying. But Orkin has been a good service for me.
UPDATE: It’s now been a month since Chris at Orkin did his spraying. He did a second spraying a little over week ago. I’m very happy with the extermination service provided. Chris was good at answering emailed questions between sprayings.

I would give half a star if that was possible. I called Orkin after I had tried unsuccessfully to get rid of mice in my home by setting traps and closing plumbing and electrical holes with copper wiring. Good points: They are very polite and professional on the phone. Bad point, they are very incompetent. My very first call, the customer service representative had a voice dripping with honey. She assured me the SEVERE MICE INFESTATION in my home will be a forgone issue once Orkin was on it. She told me they spray eco friendly repellents, do a perimeter inspection and take caer of both indoor and outdoor entry points. Then she scheduled my appointment from 12 – 2. By 3pm, no one showed up or called. When I called them back, I was informed the dispatch dept was unaware I had a scheduled appointment. At that point, I knew my experience with them will be sour. So they rescheduled for 3−5pm. And didn’t show up till 5.45ish. And the exterminator they sent didn’t spray anything to repel the mice as promised by the customer service rep when she gave me a breakdown of their services. Then after dumping alot of dead mice caught by the traps set, I called again. I asked for a thursday appt, the rep said someone from dispatch will call me to confirm. Nobody did call and an exterminator called me wednesday when he was in front of my house. He said my appt was scheduled for wednesday. That really pissed me off because I realised they were adding to my stress level in addition to already being stressed out by the mice situation. My mice saga continues and I’m trying to find a good company willing to get ride of them for good. All orkin did was set traps indoors, sprinkle poison and close up some holes. The mice are living in my walls and they did nothing to address that. Their proposed course of action was kill them once they are in but the reason I called them was how to stop the mice from coming in. After I filled their customer survey, one of the supervisors came but basically told me thesame thing, all Orkin does is set traps and sprinkle poison. They can’t stop the mice from coming through the walls. Also, they push their 12months service subscription really hard. I was really angry and asked for a refund. He promised to refund my money. Waiting to see if they do. It’s been 3business days.

This company is under contract to our condo. They are incredibly incompetent and worthless. In general they make things worse and the problems they create have to be ultimately undone by other pest control contractors. I have no idea why our condo keeps these guys considering their terrible history.

I can’t really leave a review of their service as I was unable to get anyone over to my place to take care of the bug problem. I first clicked on the set up an appointment button on their website. I filled out the information, and was informed they would contact me.
I received two automatic email replies that said they would be in contact with me. No one called me that day.
So the next day I called them. After dealing with a couple of rounds of the robo-​answering machine… you know, the «Press 2 for a new service call», I finally got a person on the phone. She sounded awful, as though she was doing me a favor by answering the phone. That was the final straw. After I hung up with her I sent another email letting them know I was going to go with another company.
The following day I received 3 phone calls from people who had no idea I had spoken to anyone else, that I had chosen a different company, or any of it.
This company obviously has poor communication, poor follow through, and terrible customer service.
I used A-​Alert instead, and they were wonderful.

I have to echo the other things I’m reading here. I gave an extra star because the problem we had did seem to get better with their service.
The reason they only get two stars is because of how miserably painful and awful their scheduling and customer service is. For each appointment, they would call and say, «We’ll be there in 15 minutes.» OK, well, um, apparently I had an appointment today!!! No advanced warning, no scheduled appointments, no phone calls, nothing. They just expect you to be there when they decide they will be there. When you call back to schedule, they make you feel like an idiot that you have to «reschedule.» Yeah, it’s not a reschedule… It happened today (for the last time) and the woman literally hung up on me when I said I wasn’t at home and couldn’t accomodate HER schedule (ha!). She called back literally 4 times over the next 2 hours to tell me she’d be here on Wednesday morning. Again, what part of me being the client and you not being able to dictate to me when YOU are available do you not understand?
I just called to cancel the service and I had to talk to a manager for some reason. He was douchebag, as expected, and told me that if I could «clue him in» to what was convenient for me, he could help. I said, «For starters, you could not say things like ‘clue me in’ and act like a professional» and then told him that their service is a disaster from top to bottom. What an irritation I don’t want or need.
If anyone on the northside of Chicago has a suggestion for a pest control company, please let me know. I just know it will NOT be Orkin!

i hired this company for my restaurant, to make the story short, when we opened the account they said that they will pay for any health department violations. i got fruit flies and they never took care of the problem. i had a problem with the NYHD. when i spoke with them on the phone they said: we never said that. no heart feeling i just don’t recommend them professionally. they should stick with the bad bugs but not restaurants

I had an inspector come out on Friday. He was great and looked very in-​depth to find out the cause of the bites I was getting.
Originally, I thought it was bed bugs because they had been in our home before. Luckily, the previous exterminator (different company) had eradicated all of them. The Orkin inspector did find the source of my problem-​fleas. I don’t have pets, and he said they may have traveled from a flea infested pet that lives in my condo building (honestly, this pissed me off a bit) looking for a host. He said I most likely came in contact with them in the building stairwell.
To ensure he was right, he took the specimen to the office, had «the lab» look at it, and they verified it was a flea larvae. I was just happy to know it wasn’t bed bugs.
Anyway, Orkin sent someone different to exterminate and that is when it got messy.
The guy walks in and starts yelling at me about how I didn’t give my apartment number and how he has been waiting for 25 minutes at my house. The thing is, not only did I give ALL of the CORRECT information, but my landlord did as well. After speaking with a secretary on the phone, she said my home phone number had been written incorrectly-​which is why they didn’t call. She was not sure as to why the exterminator did not have my entire address.
Anyway, I told the guy, «YES, I did give all of the proper information,» and he started complaining about how no one told him anything. Not my fault. He was extremely unprofessional.
The next thing I know, he starts spraying my room before I even have time to rescue my computer, purse, wallet, and phone. Then he tells me I shouldn’t go in there to get them (yet I have to be away from the house for 2 to 4 hours). He was EXTREMELY hurried; ran around spraying bits of my house and mostly my room for about 10 minutes. It was insane and completely disorganized.
Then when payment time comes, I say that I already spoke with someone this afternoon who spoke with my landlord-​and they had already arranged payment. the guy THEN starts freaking out about how no one told him THAT either and he asks/​demands to use my personal cell phone (why does he not have a cell phone?) to call the office.
I spent another 10 minutes going in and out of my room 4 times with a napkin on my face and choking trying to recover the items I would need in order to LEAVE MY HOUSE. I cannot believe how horrible this service was, and they had the nerve to charge $ 199 for it.
A major key point here is the guy started spraying my room and bed without even bothering to ask if I would need anything.
I will go with my previous exterminator next I have a bug problem.
The secretaries are really nice though!

There is one entity that lives in my apartment, has more legs than me, and is a different species. It is my dog and my dog only. I’d am very committed to keeping it that way. No six-​legged Germans allowed, only four-​pawed cute ones.
My building had a polite, friendly service guy today who was patient with my endless «This won’t hurt my dog, will it? Are you sure?» questions. And then listened while I babble endlessly about what a great dog I have. Service guy was a GSD (police dog!) owner too, so there was a lot of babbling and agreeing, yes, awesome dog! And no, this won’t hurt him. Service guy said he actually used to bring his dog along with him sometimes to spray with no ill effects.
So, I’m still endlessly skeptical, but reassured enough to let the spraying begin.
Quick, clean and unobtrusive. I never see bugs in my apartment, so this stuff must work.
Price: cheap. No bugs inside apartment? Priceless.

I had been using Orkin for over ten years but recently discontinued them. Service people were very polite and friendly, but they’ve had too many price increases and $ 58 is a lot to pay for a guy spritzing a house for 15 minutes once a month. BTW, a few years ago they gave as a reason for their most recent price increase the cost of drug-​testing their employees. Would I really care if my exterminator has a drug problem?