OnCallERS Cell Phone Repair & Electronics Inc.

I had my cell phone and tablet serviced because of virus issues on separate occasions. Both were repaired quickly. And although I probably could’ve just purchased new ones, I wasn’t ready to let go of them. So, I’m very happy that I’m still able to use them. I enjoy going to the six-​corners store also because of their professionalism and courteousness.

5 Stars all day. Great service and professional staff. I walked in needing a new screen for my Ipad and I was helped by Marvin who really took the time to explain the process and what was going to be done. Before I walked out I received an email that my Ipad was being serviced and a couple hrs later another email letting me know that it was ready for pickup. Went back and it was working like new. Ive been back a couple times and the service has been top notch. For what its worth as a Police Officer I recommend them for their honest and exceptional service. Thanks.

Screen broke after being repaired just two days and they would not repair. Do not recommend
I did speak to a manager who was unable to help me. There was no negligence on my part. The screen was fixed and cracked the next day. The warranty is useless.

Left my boyfriends phone on Saturday and the whole screen and battery was busted. I was treated very well from the moment I walked in the door until I picked up the phone. I got a phone call Monday (not open on Sunday I am sure glad to see a company cares to let the employees off on Sunday) the phone was fixed by 5 pm. I would come back if it ever happens again.

Fast, fairly priced and fair. They tell you straight what the problem is and whether or not they can solve it.

They fixed my iPhone 6 cracked screen in about an hour and a half. They made me happy again! I will be back (but really hope I don’t have to)

I took my grandson’s iPad mini to OnCallers because it wouldn’t swipe. Marvin took great care of me and went out of his way to explain the reasons this could be happening. I left the device and it repaired and ready to go in a couple of days. Marvin is very friendly and knowledgable and gave me a great price as well. I highly recommend OnCallers for any phone or tablet repairs at a great price.

Life happens. You can treat your devices with such love for so long and the one time you drop the phone two feet onto carpet, the touchscreen becomes unresponsive. You freak out, you cannot believe that happened, and you do everything to fix it. This process includes asking your roommate to google «IPhone 5 touchscreen unresponsive vertical lines» and end up restarting your phone multiple times while receiving texts you cannot answer and then end up in a downward spiral of YouTube videos telling you that the terminal cables are disconnected and it is an easy fix with the tiniest screwdriver in the world you don’t have, a suction cup, and a toothbrush. However, you only have one of those things and you just used it to get ready for bed, also realizing that prying open your phone might not be the best idea. You breathe deeply and settle for the reality of having to take the phone in to get fixed.
The Apple Store. Definitely everyone person with a broken device’s favorite place in the world. Sure. You try to schedule an appointment online and for some reason it is less intuitive than you thought it would be and there isn’t one until two days from now. People I have been that long without a phone and it is awful. Not to mention, so what you have your appointment? You don’t really know what is wrong with your phone, what if they have to send it in? So no phone for awhile and you have to dish out some dollar? You know my phone isn’t on warranty anymore. So you try to call a apple representative to find out more information, but they are completely unhelpful, you have to go in and get a diagnostics check. Online there is a $ 29.00 consultation because you don’t have AppleCare and worst case scenario you get a new phone screen for $ 129? No thank you. You are out of luck, but then remember there is a local place across the street from your work called OnCallERS, not an hour away like the closest Apple Store in Lincoln Park.
I have always been sort of skeptical of these places, why not go directly to the source, the company that designed my phone? Because it is ridiculously overpriced, that’s why. I set up an appointment very easily online for 10AM when OnCallERS opens, no struggles like with trying to set up an appointment at the Genius Bar. The following morning I planned to drop off my phone so it could be repaired while I was at work, but I was unable to make my appointment and contact OnCallERS (no phone). I went in later that day and was helped by Marvin. I got a free diagnostic of my phone, found out I need a new screen and it would be $ 99.00, same day service. That sounds like a much better deal than sending my phone in through Apple! Even though I missed my appointment Marvin helped expedite the process and I had my phone repaired within the hour of dropping it off for diagnostics. Marvin is very professional reassured me that if something went wrong with the replacement screen such as discoloration I could could come in and he would check it out. Sure enough a few days later I noticed the screen was light and grey, I brought it back in and Marvin replaced the screen, it has been working ever since. I recommend working with Marvin and checking in on Unilocal!there is a coupon available once you do.

This places is near my home so I decided to check it out on the website first which I was able to live chat with somebody to find out the price for my cell repair. The person let me know it was a flat $ 99 fee for a cracked screen and as long as I brought my phone in before 5:30 PM I would be able to get my phone back same day.
Needless to say i went in, The shop is very clean there’s two entrance doors on Irving Park and Milwaukee which is very convenient because Irving park is very hectic. The nice worker that took care of my phone (Juan) explained everything to me and also was able to clean my camera lens which was foggy.
They fix my cracked iPhone 5 screen and cleaned my camera for no additional charge. They called me as soon as it was done. Average wait 1 – 1.5 hrs not bad if you ask me. It’s a convenient location for me and hopefully I won’t go in soon, but if I did have to then this would be the place.

Avoid this place like the plague.
Buyer beware! No Refunds or Exchanges. I bought a cell phone charger that charges the battery only, without the phone. I left the battery charging all night and only got up to 60% charge. I went back and asked to exchange it, the «manager» did so in a rudely manner. Whatever… I wasn’t going to make a big deal about, give me my charger and I’ll go. I went home that night to charge and I get the same results. I tried it on my wife’s battery and same result. It’s just a crappy product.
I went back a third time, this time to get my money back. The customer service rep greeted me and I explained my situation. He told me he had to get the «manager». It was the same guy I dealt with when I exchanged the item. The guy just doesn’t have good customer service skills. I explained to him the deal with the charger and he said, in a rude tone «then its your phone». I said «I tried on my wife’s phone, same result. It’s not our phones its your product». I also stated that it just takes way too long to charge the batteries and he rudely cut me off by saying «it’s common sense that these chargers are going to take long to charge your battery». Is it really «common sense» to know that you are not going to get your battery charged in a decent amount of time from your product?
Anyway, I recorded the whole account on my phone because I had a feeling I was going to have this kind of encounter with the guy and wanted to have evidence of how unprofessional this guy was. I am giving management a chance, before I post the video on Facebook and YouTube, to do the right thing and stand behind their products and give me a full refund on a product I was not satisfied with. The «manager» told me to give him my info so that he can «see what he can do for me». Sure. I am sure you were going to try your best to resolve this.

This place is awesome, if you need your screen fixed stop on by! Fast, kind service.

I was in the store could not be happier with the service done to all the devices i have brought into the store keep up the good work OnCallers!!!

Due to my clumsiness, I have unfortunately dropped my Apple IPhone a few times here and there. If you want immediate and professional service, OnCallers is where you should take your business. They make your needs first priority and they give you a respectable time when your device is ready for pickup. ⁵⁄₅ rating for them!

This place was incredibly rude to me. They had fixed my daughter’s iphone screen recently. It cracked again and i brought it back. They told me the last place to fix it had put in a cheap screen and had broken the phone. They were the last place to fix it. The phone was working when I brought it in and was not working when I got it back. They also did not take my phone number so I had to call them to get any information. They were incredibly rude, broke my phone, admitted the last work they did was crappy, and threatened to sue me when I told them I would leave a review. I filed a complaint with the BBB. Worst customer service I have ever had. I don’t understand how they think they can treat people like that.

Very professional and very helpful. I came in with a cracked lg g3 with a broken digitizer and the OnCallERS repaired it in 1 HOUR! that’s it! it was fantastic and the phone looks brand new! I will definitely be coming back for all of my repairs! Also, Juan was very professional and took great care of me! Thank you guys so much!

I usually go to the Apple Store for any of my iPhone issues, but after my son dropped my phone and shattered the screen I decided to try someplace closer.
Oncallers was amazing! Marvin was professional and had my phone fixed in an hour. They charge the same price as the Apple Store and it’s much less hectic.
I am super satisfied with my repair and would recommend Oncallers for anyone who needs an iPhone repair.

If you are waiting for word of mouth from me, it will be incredibly NEGATIVE! The staff there was completely inept and incompetent.
I brought in a laptop that had power issues. When the power worked, the laptop worked fine. It wouldn’t work with the power plugged in, and wouldn’t power the battery. It was basically dead.
They gave me some ridiculous excuse that the power connection to the mother board was broken, and they couldn’t fix it because they would have to replace the motherboard. RIDICULOUS.
They didn’t even open up the laptop to SEE!
I opened it up, rerouted the power connection thus moving the wires between the connection and the external plug. I FIXED IT! and it has worked perfectly ever since. I am NOT an expert, but how can a «supposed» expert give ridiculous excuses, and not even try? I told them they are not even fit to fix a phone… I honestly believe that! Not only will I never use this company again, but I will vow to tell everyone I know how inept they are.

Very professional and extremely polite.
I took my iPad in for a screen repair and I really expected to hear that the damage was too severe. Nope they fixed it in an afternoon for $ 99, much less than the Apple Store would charge.
There was a small crack on the replacement screen which we didn’t notice until after I paid, but they took it back and replaced that screen free of charge.
Update: it has been 45 days since I took my iPad in for repairs and have experienced no problems with the screen replacement. If something were to go wrong, I’d imagine it would have happened by now.

Absolutely worth 5*!!!
Went there today for a screen replacement on my iphone. Guess what? It was done in less than an hour. Nice and quick service. Reasonable price too ($ 99).
Give it a try if you need, you wont be disappointed! :)

I went in on a FRiday to get my Daughters screen repaired on her Iphone. I was skeptical at best since I’ve never had this sort of work done. I forgot the guys name and I truly apologize if you are reading this but… He took the time to walk me through the process and offered very helpful tips on what kind of protection to use on her phone.
Best thing was the price I ONLY paid $ 123.00 for a Tempered glass screen and better yet it was done in under ah HOur… These guys deserve 10 Stars in my opinion. Very Happy Customer