Omega Airport Shuttle

Out of business from midway to O’Hare. You wouldn’t know by the website, nor the signage at midway still there. Wouldn’t know until you waited, say, ninety minutes for it and it never showed. Thanks.

DO NOT USE OMEGA AIRPORT SHUTTLE. Repeat, DO NOT USE OMEGA AIRPORT SHUTTLE!!!
I made a reservation with this service and had mo problems getting getting to O’hare. The return pick-​up and the customer service is why I strongly discourage anyone from using this service. Can u imagine flying back from London and to your surprise the airport shuttle doesn’t show up?! Well that was me! I made a reservation with Omega for a 8:15 pick-​up, which is really the regular shuttle time so it not like they were making a special trip to O’hare for me. I waited and waited until I finally started making other arrangements to get home at 8:30. First I called the shuttle service and nobody answered or called me back. Second I talked to the man at the info desk who told me that Omega was no longer making pick-​ups for the evening. At this point, they are over 15 mins late, which to me sends a signal that they were not coming so I started to panic. I am low on cash so I decide to take the train to the city and then hop in a cab. I call Omega the following Monday to ask for a refund. Darlene tells me that they don’t give refunds for any circumstance. What?! I asked to speak to someone in management. Linda gets on the phone and is very rude. She tells me if I have proof I can get a refund. I have phone records of when u called my BF and called the office (since she told me I never called). I drove to the office with my phone in hand. Linda doesn’t want to talk saying she has a meeting so I ask to speak to the guy who says he is apart of management. She tells me I can’t speak to anyone since I threaten her on the phone. Really? Since when is asking for a refund a threat? I proceed to talk to John Hall who is pretty calm. He tells me he has to think over the situation and for me to call back a few days later. Think what over? I call back and he tells me that I can’t get a refund and that my only option is to use my unused return ticket on a future trip. So I can be left stranded again? No thanks!

I have taken this shuttle several times over the past few years. Their service seems to be extremely hit or miss. First, even though they claim to have regular schedules this is not how they operate. The most obvious reason you will want to avoid them is they are expensive. $ 20 to Midway, or $ 35 to ORD. These prices are only just a little shy of cabfare, and if you can share a ride you will do much better. They will not arrive at a scheduled stop unless you make a reservation in advance, including the airport stops. They will make several other disorganized stops along the way. The route to ORD is via Midway airport. This nonsense will easily add an extra hour onto your transit time. Their customer service is condescending and rude, for some reason they seem to think they’re doing people a favor by offering what amounts to an extremely unreliable and slow taxi for a fantastic 20% savings. Do yourself a favor and don’t allow these people to waste your time or add aggravation to your day.

Seems like a more haphazard operation.
I was looking for a shuttle downtown from O’Hare and found the clerk sitting at an unmarked desk. When I asked if they could take me to McCormick Place he said «yeah» and sat back. He seemed a bit bored and looked like he was about to drift off to sleep and I had to explain that I wanted to buy a ticket. When we finally got to that point he said that I had to pay cash (one way ticket $ 35) and offered me change from a roll of ones in his pocket.
It did cross my mind that someone sitting at an unmarked desk conducting transactions from pocket money could be somewhat less than legitimate, but after 30 minutes the shuttle did arrive. The driver was pleasant enough and deposited me in front of my hotel without issues.
Since it seemed disorganized, I only booked one way and used a different shuttle back to the airport. There was nothing awful about this experience, but I found Airport Express to be more organized and cheaper. Consider Omega a viable option, but not the best one for your transit needs.

2^nd time using them — never again.
Not only were they late, like last time, this time they were 45 min late. I called them when they were 10 min late and dispatch told me he was less than 5 min away. 35 min later he showed up with nary an explanation or apology.
Didn’t have a chance to grab a lunch before my 4 hour flight and my bag didn’t make it.
AVOID

My Omega Story:
I was visiting hyde park from NYC for one day to find an apartment. I had several appointments scheduled for the day. I knew time would be valuable so I planned to arrive early, leave late, and I scheduled everything a week in advance. I confirmed my shuttle’s time, date and locations the day before.
I arrived at O’Hare and walked to the pickup location by the bus stops. I was told by an Omega employee that the shuttle would be there early (9AM) and that the trip would only take 30 minutes. I was very excited. He took my money in exchange for a ticket, then he drove off in his van and told me the shuttle would be there shortly. Thirty minutes went by, and it was 9 AM. I was not yet concerned because I had scheduled for 9:30. I called and they assured me that the shuttle would be there at 9:30. At 9:30, I called and they assured me it would be there momentarily. At 10, I called and they said he was around the corner. The shuttle arrived at 10:30. The driver got out and took ten minutes to smoke a cigarette. Then once we did leave, the shuttle took over an hour to get to Hyde Park.
I promptly cancelled my return shuttle and took a taxi. It was more expensive, but I knew it wouldn’t cause me to miss my flight home. I will never use Omega again.

Didn’t make it through the reservation process… it was weird! Website had wrong price info. Phone reservation: Got oddly hostile when I said my address, then first said «no credit card» then when i pulled my reservation citing that reason «ok give me your credit card info»… I don’t get it. Looking at the other reviews, I think I made the right choice. Back to the Blue Line for me!

Hit or miss. Sometimes totally fine, other times highly unreliable (i.e., they didn’t show up at all once)…which is lame given that it’s meant to take you to the airport.

When I was picked up from Midway, that was fine (three stars). But when I called to reconfirm my drop off at the airport, Omega at first could not find my reservation and then turns out they had it for the wrong day. The employee on the phone could not get my flight time and pick up time straight and was quite rude (1 star). If you use Omega, be sure to confirm your reservation.

I had contacted Omega to transport me and my one year old son to the airport. We were 9 minutes late so they gave us a choice, pay double or leave us freezing on the side of the road at five o’clock in the morning. Their customer service is non-​existant. Their employees are rude. I have nothing good to say about this company.