Northwest Insurance Network

this people are only the insurance brokers witch means they just look for cheap insurance companies for you that’s why they are soo nice to people they just collecting your money. if you go here to get insurance ask what is the name of the company, I can assure you is not going to be northwest insurance. they use the worst companies and 99% of the time you don’t know who is insuring you. and don’t get in to a accident with one of this policy holders cuz is going to take you forever to just get them to call you. and another 2 – 3 months to may be pay you for your lost. my suggestion, STAY AWAY FROM THIS PLACE! at the long run is just going to give you headaches if you run in to someone like me. at this point am going to sue the girl that hit me and her license is going to get suspended on to my repairs are pay for. is just not worth it. BAD, BAD business.

Whenever I’ve called in the past and even now, I’m put on hold for 5+ minutes, transferred at least twice and also the rep has a very monotonous toned voice (not jolly or slightly pleasant). This insurance place was awful. The boyfriend and I literally had to follow up every day on our claim, received payment and any other matter. The prices are OK but I’m sure you can find better if you shop around. I do not recommend this place. Beware.

First and foremost, I want to let Breda Wallace, the manager of one of the best insurance representatives I have ever worked with. The company is only one dimension of my experience. I was recently involved in an accident that really threw me for a loop, figuratively speaking of course. I called Denesha Smith, at the Tinley Park location in the Family Hyundai dealership. She told me to call the main insurance company since she was just the broker for it. I won’t go into the bad experience I had but Ms. Smith had my back from start to finish! She not only went to great lengths to insure my issues were resolved in a timely fashion, you listened to my concerns and addressed them appropriately. I was befuddled by some of the miscommunication between my claims adjuster and the auto body shop, however Ms. Smith demonstrated excellent customer service and was patient with all involved parties. I was honored to know that such a wonderful person would exhibit such empathy and attentiveness as Ms. Smith. She deserves compensation and recognition for her outstanding service to me and other clientele. She is very knowledgeable about her products and services. She is an important asset to the organization.

Had an issue about refund, but the owner quickly called to solve it after acknowledging the problem. That’s the right thing to do. I don’t care much about the trivial amount of money. But it’s important to know they do care about how you feel about them and they are trying to make it up for you.

Will recomend this insurgence they have a grate rates and the service was awesome ^.^/

I have to say that every person I have ever dealt with from NWIN has treated me as good as you can possibly expect. Sometimes I feel like family!
They go out of their way to make sure your needs are met and that any issues get resolved wih zero drama!
Highly recommend

I had a great experience with Yannett Carrillo. She took the time to make sure I was completely satisfied with my insurance plan. It was fast, easy, and affordable. I would recommend her to anyone!

Lela Willis! She is a great representative for Nowthwest Insurance. Always helpful and very professional. She has made all my interactions great. A joy to work with!

Thank You Lela for your outstanding customer service keep up the good work, a company I will always continue to do business with.

my name is qiana acklin i made a payment today at the 79^th st office good job lela

I have been with this insurance company for quite a few years because of our wonderful agent Steve Petro. Not only is he an informative man to talk to, but he gets the job done. He returns calls when he says he will. He gets you the information you need within a half hour. He takes care of any and all problems you may have with other awful insurance companies (Direct Auto). Asks long as Steve is there, I have no worries.
Thanks Steve! We are forever grateful!

I have been a customer of Ellyn M of the Peterson office for about 4 years now. I have always had great service from Ellyn and appreciate her efforts in helping me keep my fleets insured.
She is so awesome, I send her flowers every year. Who buys their insurance agent flowers? I do!
Keep up the good work Ellyn!

Yannett Carrillo and Northwest Insurance beat out all the insurance companies I was shopping. They were fast and definitely affordable. I would highly recommend Yannett and Northwest to my friends and family.

You don’t get any better than this. The GREAT GREAT customer service and the Ashland location is the best. Oop sorry they have more to the Chicago ave location and it is still the best. Marisa Santiago is a great agent she know her job and have a passion for what she does. This company come highly recommend to everyone that is looking for a great auto insurance…