Nordstrom Wedding Suite

Came here last minute for an appointment yesterday (Sunday) afternoon. We called to see if they could squeeze us in because we had some time in between appointments. The two women helping us were disinterested and rude. My budget is $ 3000 and they had barely anything in that price range (I actually had scheduled an appointment for a month from now a few weeks ago and they said they had a good amount of options for me when I was on the phone then – not true).
I decided to try on one dress. There was foundation all over the neckline of this stunning Rosa Clara gown and the zipper was broken. The two saleswomen totally struggled to get the dress on me (clearly very inexperienced). It was so awkward and made me feel uncomfortable. I’m embarrassed that this is how they treat a $ 3000 dress… this is not the clearance section of polyester blouses at Nordstrom Rack. This is the bridal suite at Nordstrom on Michigan Avenue. Long story short, we left right after. I LOVE Nordstrom but this experience was truly horrendous. I highly recommend Nordstrom Corporate revamps this bridal location, it’s a true shame for their brand.

I am absolutely a fan of Nordstrom. I purchase everything there from clothes, makeup, shoes, skin care. I am NOT a fan of the Wedding Suite at this location. However, the Oakbrook suite was wonderful. I walked in around 5pm on Sunday afternoon just to browse and possibly make an appointment. There was not 1 single person in the suite besides the 2 ladies working there and sitting at the desk. I walked around the entire space for about 10 minutes while one person worked at the desk and the other walked back and forth putting gowns away. She literally passed me multiple times just 1 – 2 feet away from me. I just can’t even process how rude someone can be to look at a customer in the eye several times and not even say Hi or acknowledge me. It’s another thing to be busy and not greet me right away, but to be ignored completely is just insane. They continued to ignore me until I left… at that point my fiancé had arrived to meet me and made a point to shout out «Have a good day!» as we left. They still said nothing.
I have never been so disappointed in Nordstrom. I would even go far enough to say that the 2 ladies working that day should possibly be fired. On Monday, I called and asked to speak with the manager of the store and told her what happened. She said she was appalled and would have the Wedding Suite manager contact me right away. Of course 3 days later she never called! I would NEVER recommend any of my friends to shop here. They were rude and the space was dirty. Head to Oak Brook intstead… they will take care of you there!

I have one of the highest levels as a Nordstrom shopper (simply because I shop for my entire family). My daughter is getting married next summer and we thought to browse in the bridal section at the Michigan Ave store. We were never greeted or asked if we needed help, although a young woman was just sitting at the desk. We finally went over and ask if by chance there was any opening and she just snapped, «Nope. We’re booked.» She didn’t ask if we needed an appointment… could I take your name? Nothing. So, we left (for good).

I am a HUGE fan of Nordstrom in general, and generally love their overall customer service. Unfortunately, this was not the case at the Wedding Suite at the flagship store on 55 E. Grand. I ordered my bridesmaid dress in February for an August wedding, where they told me to order a size that was way larger than I expected (which ended up costing more). When the dress came in, and I went to try it on, I found they they ordered the incorrect dress and the sizing was extremely off. The correct dress was on back order (mind you it was 2 weeks prior to the wedding), but they were able to order it directly from the vendor. I still needed to get the dress tailored, and when they said they would call me to pick up the dress, the wedding suite never did. It wasn’t until I called them, that I figured out that my dress was ready for pick up. They were short, rude, and unprofessional on the phone in regards to picking up my dress after the alterations. I hope this was a single case issue, but I would not recommend going through them for any bridesmaids dresses.

As a regular Nordstrom shopper I was excited to pick out bridesmaid dresses at their store. After organizing all of my bridesmaids for one day of shopping, I scheduled the appointment where I was reassured that they kept most dresses in stock and could easily work within my $ 250 budget.
Upon arriving at the store our stylist was cordial but not very helpful. She proceeded to hand me an ipad with the Nordstrom website so I could look at dresses for her to pull (Thanks I already did that and aren’t you the stylist?). She ended up only finding two dress styles in our budget and they didn’t have a single dress in stock that had the length and color we wanted. They ended up asking me to buy $ 550 of dresses to be shipped to me (in the wrong sizes) so I could see the actual color on a dress. The dresses came and the colors did not look like the swatches so now I’m returning all of them. I went to Bella Bridesmaid and they had a much better selection, with friendlier employees at a better price point. Save your time and skip the Nordstrom Bridal Suite.