New Star Transmission Inc

This place is under new management. Apparently the old guy was a scammer, but the new manager, Eddie, was wonderful. I’m from the suburbs but my car broke down in the city in the middle of the road. He was there super quick to tow it, then rented me a car for a great price so I could get home and get on with my life while it was in the shop.
It turned out my car, which was very old, had several problems. He broke down the cost of parts and labor of each, and wrote them down so I could do my own research if I wanted to. I decided the car wasn’t worth the investment. I arranged for another company to come pick the car up for junking, but they didn’t show. That left me having driven an hour to New Star to meet them and really wanting to get my old car off my hands. I was really frustrated, but Eddie gave me referrals, made some calls for me, and stayed late at the shop to help. All of this was after I’d told him I didn’t want them to fix my car, so there was no money to be made from helping me. He just did it because he’s a stand-​up guy. He also told me what to look for when used car shopping, and gave me a shop rag so the salesmen would take me seriously when I looked under the hood of their cars.
All of this made a bad situation a lot more bearable. I now have a new-​to-​me car that I am very happy with. Ignore the reviews from the old manager and give this place a visit.

if you want to loose your time and money, go ahead and take your car here. i guarantee you it will all be bullshit.
the things they fixed on my car still aint working, and they wont fix it under warranted, wats up with that. im so pisssst.
i hate this place. i should of never waste my time with them. they made it sound so damn good at first. took all my money, over priced and didnt want to fix what they messed up. they probably put in used parts on my truck.. i will never ever do business with them ever again or even tell anybody to go there. went back to get the part they put in fix cuz its still under warentee and my car sat there for half a day, they dont say shit to you unless you ask them whats up with the car, then tell you other things wrong with the car like just fix what i came in to fix. so til this day, it is still not fix and i took the lost, lesson learned. i hate this place with a passion. i hate people fking other people over. all the employee fix i wonder why. i hope this place is shut down soon and the employee there go do something else with themselves because they all are horrible at what they do here. omg i hate this place.

Long story short avoid this place! They are a bonified mechanic scam shop, not that they can’t do the work, they’d rather mislead & deceive customers for a fast buck rather than provided quality customer service. Which would result in positive reviews and loyal customers. This guy Jessie there is not to be trusted and will milk you for everything he can. I regret not reading the reviews on this place could have saved my self close to two grand.

The reviews are not showing legitimate complaints, which diminishes somewhat Unilocal’s credibility.

I was offered a quote after providing transmission type and a week later the price jumped two thousand dollars. Currently filing complaint

These guys knows their stuff with cars. They provided outstanding service. The manager Jesus was very helpful and knowledgeable. I will be coming back and definitely will recommend this place for car repairs. I am pleased with the results! :)

My experience at New Star was/​is one B I G headache that I hope to never have again. If I was not so young and spry the stress that New Star has caused me, may have contributed to the onset of a heart attack.
Not only did I over pay to have my transmission replaced, but it took 3 times in and out of the shop over 2 months to get the transmission THEY put in to seemingly work properly. They did give me a 30 day warranty, but when the trans stopped working all together, within that time, they gave me a hard time about fixing their work.
Now it is 3 months later and the transmission they put in is having the same problems it was when they «fixed it». I brought it to a new shop, who I highly recommend, that says the trans New Star put in may not be the right trans for my car and not only did they over charge me for the horrible work they did, they did not correctly fix the problem.
This place is full of manipulators who take no accountability for the poor quality of service, parts, and customers time and money they waste.
So in other words, Don’t go here if you want your car to work properly and leave with your sanity and wallet fully intact. The ONLY way I will return is to get my money back.
UPDATE: They did agree to fix my car after my lawyer contacted them continuously for 2 months. Works o.k. now but I doubt they were the ones that fixed it since it was driven 80+ miles in the 1.5 days they had it; probably taking it somewhere else to get it working properly since they obviously don’t know what they’re doing.

Been going to them for about a year or so. The staff is very genuine and sincere. Have had lots of work done over the years due to having an older car. The knowledge and skill is very good. Always willing to explain things to me and was pleased with the pricing. David the manager is a great guy.