National City

National City now PNC Bank is a un ethical and horrible bank to do business with. I have had 2 mortgages with them. My second mortgage they are screwing me on. How you ask? Well, I have 800 credit score never been late 1 payment in almost 10 years and they will not release my mortgage for me to refinance for a lower rate. That’s right that is how this bank rewards good customers, they actually hold your loan and not release it. Because, I’m actually a responsible good credit worthy home owner I get the royal screw from the bank! I would never do business again in anyway with National City and I suggest you don’t either your money is your voice show it!

I’m not a huge fan of National City because there aren’t enough ATM’s in Chicago (among other problems), and in fact, I’m closing my account and leaving the bank for good today.
However, if you are stuck with a National City account, the people who work at this branch are just great. They are consistently efficient, polite, and friendly, and they’re probably the reason I haven’t switched to direct deposit yet.
Also, this branch is right near a Chipotle (conveniently, there is a branch of my new bank, WaMu, on the same street), so it’s kind of an enabler for me. I get a burrito every payday.

Maybe, deciding to open a checking account while I was bored wasn’t such a good idea! Customer service sux here, and they are not available ²⁴⁄₇ on the phone like other competitors. I had a situation today and I kept being Yoyoed by the reps on the phone. I decided to step inside the branch and there again, there’s negligence. The rep was doing 10 things while assisting and asking me the same questions 4 – 5 times in a row. Hey there’s a bank in every corner of this city, so take good care of your people!
I need to close this one. Not even sure why I opened it? Banking should have the best service possible because they are dealing with sensitive and valuable information.
CUSTOMER-​FOCUSED IS KEY IN RETENTION!
Please get some pointers from Harris Bank maybe? :)

Based on location customer service alone, I give them four stars. The tellers are friendly and actually listen when you talk to them. They also will make changes to your account information without making you feel like you are inconveniencing them. In this day and age where customer service skills seem to be lacking, this is the one place I know I will get my questions answered or they will direct me to somebody that can help. It’s almost like having your own personal banker, a few have taken the time to get to know me by name and greet me as soon as I enter. Plus, no teller fees! It’s insane that some banks actually expect you to pay to speak with somebody about your account. Their hours are convenient too, 8 — 7 during the week.
I do agree that some of their fees are increasing, but I can’t blame the branch for that as that is more of a corporate matter.

This was my bank until I moved to Chicago where there are no ATM’s or banks except for maybe 4 in the whole city. I didn’t think the service was that great either. I highly recommend checking out Bank One.

This bank is most convenient for me because it’s so close to my work and because I’ve always had an account with them since I started college. However, they are constantly raising their fees and charges, all of which irk me beyond belief.