My Extensionz

I’ve been buying bundles of hair for almost 10 years. After many trials and errors I can say I’m pretty knowledgable when it comes to the hair world. Two years ago I came across my extensionz and at first was a little iffy trying a new brand. But because the price was very reasonable (at that time) I thought why not. I was very happy with my purchase and felt it was actually better quality hair than the more well known brands. I’ve ordered many times with this company throughout the two years. Until today. I ordered a 22′ and two 26′ of Brazilian deep wave totaling $ 520. The bundles were super thin, and there was barely any curl. The three bundles didn’t even look full after installing. I will not be purchasing again from this company.

I’m a nail technician and I’ve gone here a few times to get hair for the hairstylist clients at my salon, who need extra bundles or a closure last minute. I know people who like the product I occasional use there hair too, when I have the time to get there for myself. The closures and hair are ok. But after today I will never shop here again. There is never enough coverage at this location and they never have change. Once I was give a credit which was fine, I used it when I got something for myself. Today I had to get hair for someone else and since there was no change, I had to put back a bundle to make the change situation work out. Then I had to pass on another bundle because it was unraveled and didn’t feel as nice as the one bundle I ultimately took back for the client. I used to love the customer service here. It has changed. It’s very cold and bland walking in and it’s not fun getting hair, even in a emergency situation. For as high as the prices are, I expect champagne and warmth in greeting.

Please Do Not purchase hair from vendor. Their customer service is non-​existent and the hair is of mediocre quality. I purchased a bundle of Mongolian curly in 16″ and 22″ with a closure. After the hair was installed one day later when I wet the hair, the difference in the texture of the two bundles was beyond apparent. The curl pattern for both bundles was extremely different but both were sold to me as Mongolian curly. I went to the boutique to chat about the issue, the sales girl was extremely kind and sympathetic to my issue, however, TAIWO SMITH has been unresponsive to my issue!!! They suck! I have been duped! This place needs to relocate, because they do not represent the type of customer service I have become accustomed to in my community in the south loop. There is no room in this community for this type of ghetto vendor. I will shout my complaints to every girl I know and every social media outlet I can get my hands on!

(Deep sigh) So I purchased the 12,14 and 18″ straight hair… To sum it all up this hair is by far the worst hair, I have ever experienced… I reported this two days after I got it installed… The quality and consistency of the hair. The customer service was not good from the staff not being educated on the hair to never ever getting a follow up from a manager.
I am very very disappointed in this business and more so disappointed in the fact that my hard earned money I invested into this profit was not valued as a customer. I will never purchase from this business again. I was able to get one bundle due to my experience with the hair when I finally talked to one of the managers, Tia… This was not even equivalent to what i deserved for this! I could prolong about the shedding to the thinness of the hair
Bad customer service: Remy does not know how to deal with irate guest and handle situations when you are dealing customer service of investors who are spending $ 350+
The CEO Taiwo told me she would have someone follow up with me the same day when I had to personally emailed her… never heard anything from her nor the district manager
I would like to also say that Jessica from the Mattson location has great customer skills and is very efficient and what she does. She was finally able to get a hold of a manager after my two weeks of calling with no follow up. Jessica has a very professional demeanor and fought for my situation.
All in all this business is a SCAM this is not real virgin Brazilian hair! I guess that what happens when your name gets out there, you gain your clientele and eventually things start to change. I am absolutely disappointed and will never purchase from this business again nor recommend!

Did not buy a closure but I purchased the Malaysian wave. Excellent hair that has lasted one year!!!

This is possibly the worst place to buy a closure– I had my closure less than a month and I started to see big bold spots. I call this company to get a replacement and they gave me a number that just goes straight to voicemail (and they call this corporate number). Do not repeat do not go there to buy any hair, you would just be spending money on disappointment. This company should not be in business sad to say and this company gets no stars.

I rate this business one star because of the quality of the Mongolian curly lace closure I purchased from them. The closure lasted approximately 4 weeks before it had shed to the point of a bald spot in the middle. As the hair is not inexpensive by any standard I would expect higher quality. I enjoyed the bundles of hair I purchased from them, although they have shed some too. The hair does straighten and return to the original pattern without trouble. I would not order from this company again because of the quality of their closures. There are definitely better hair suppliers out there.

I didn’t purchase anything from My Extensionz, I was just passing by the store and noticed that it specialized in natural hair and I wanted to see what they had. The store is nicely set up and the employees seemed very nice. I really appreciated that when I walked in, I was acknowledged. I had the pleasure to meet the associate, Alexander. She had an extremely pleasant attitude and was able to give me some insight on the the hair they carried. She seemed knowledgeable, and what I liked about her was the fact that she could make small talk to make the customer feel comfortable. She was able to keep our interaction light and friendly.
I did like My Extensionz, but I think I was more impressed by the customer service and it was a Black owned establishment, but I think I will still buy my hair from a beauty supply. I really wasn’t impressed by the hair, it looked like any other virgin hair, so I can’t comment on that. However, the customer service was a plus.

Love the body wave! Thought this was one of those companies that lie to wheel you in. But my hair Actually lasted me a little over a year before I had to fill in more more. I love love my hair:) the customer service was also great!!!

Wish I could rate them a huge 0! Horrible customer service. I purchased a $ 200.00 closure from them. Within thirty days all of the hair had fallen out. I contacted them to express my disappointment and request a credit or refund. That was three months ago. I have yet to receive a follow up or response. Horrible bad business practices. They have lost my business for good.

I purchased a closure from this store, only because I was on a time crunch and did not have the time to order from my usual vendor. For a ten inch, natural straight, lace closure, the pricing was pretty steep. They did not honor the 10% discount for my birthday because I didn’t purchase two bundles, but the flyer I received did not include that stipulation. Whatever.
The hair on the closure is fairly thin, and I’m sure I won’t get too much wear out of it. The girl working the story was very personable and nice, but I wouldn’t recommend this place unless you’re desperate and okay w/​being overcharged for average quality hair.

Great spot amazing staff!!! Totally saved me from having a bad experience at Glam Lux!

Customer Service is horrible. I purchased 3 bundles of hair 14, 16, & 18 inch. After a week my hair was shedding like beauty supply hair, literally. I reached out immediately, went in so they could comb it, was told I’d get a call, no call, sent an email, no response. I went to the store about 4 times finally I get ahold of a manager. After weeks of going back & forth they finally agreed to replace one bundle of hair, but not before offering a percentage off.
My thought process was: why would I spend more money with you to find out your hair just sheds horribly. Ugh no thank you, I’d like it replaced. Finally Taiwo agreed to one free bundle. Great I thought… NOT!!!
I went to pick the hair up & she hadn’t put it in the system. They were like sorry we cant do that but we can give you a percentage off. Are you kidding me??? That’s not cool.
Basically, if they make an exception for your special case… they wont honor their word or stand behind their product.
Needless to say they wont get another penny I work for. I was excited to support an African American ran business, but I refuse to support subpar service, a business that doesn’t stand behind their product, or their word. I hate to complain but companies make mistakes & sometimes a product is bad. I expect you to make it right, not act like I’m lying & out to put you out of business with what you agreed you’d do! Buyer beware… THEY DONT STAND BEHIND THEIR PRODUCT!

This review isn’t being posted to tarnish this company name but merely to share my experience. I have purchased from this company on different occasions and my only problem with this company is their customer service. I previously purchased a closure piece from this company back in December that was defective. I came inside the store to speak with a manager regarding the hair and the store customer service rep contacted the manager via telephone. After speaking with the store manager she informed me I would receive a credit towards my next purchase. So recently I came back to the store to purchase another closure piece. As we approached the register I informed the store customer service rep about the store credit. After searching through the computer system the customer service rep couldn’t find the notes regarding the credit. Once again a Manager was contacted via telephone. After speaking with the manager she told me I can only use my credit towards a purchase for a bundle of hair. Now my problem is, if my complaint was regarding the hair then this would be fine but being that my complaint was regarding the closure piece I don’t understand why my credit couldn’t be applied towards that purchase. I then informed the cashier that that wasn’t the agreement between the manager and myself. She then stated «well that’s store policy». How can a store give you a credit and then place stipulations on how you can apply the credit. Shady business practices! For all future customers just get something in writing to protect you from shady customer service agreements between you and the manager. Oh and make sure that your that your hair isn’t defective or matted a week after purchase.

My first time purchasing hair from My Extensionz was pretty okay. I went to check this place out on Friday 2−14−14 and came back the next day and made my purchase on Saturday 2−15−14. The boutique is very nice and the hair extensions were gorgeous. I was able to browse around and check out different bundles from different cultures as I was waiting for the the girl to assist me. My only problem is that this boutique definitely needs to hired some assistance’s because I see that this company is very popular especially on social media with phone orders and different customers asking questions and concerns which is great for the business but as new customer like myself its not good if you not able to assist customers with great customer service if you too busy being pull to do multiple things. Overall I love my purchase and I will definitely be back to purchase.